[Barry]

We’re getting close!

Any chance you could repeat the test, but with all other plugins except The Events Calendar (and Events Calendar PRO) deactivated? If you could similarly switch to a default theme such as Twenty Seventeen, that would hopefully reduce the number of errors down to a smaller (and more useful) subset we can examine.

Thanks 🙂

[Barry]

If you’re in control of both sites you could add a snippet like this to the ‘source’ site:

function increase_rest_event_max_per_page() {
    return 250;
}

add_filter( 'tribe_rest_event_max_per_page', 'increase_rest_event_max_per_page' );

The value 250 is one you can play with and dictates the maximum number of events/posts that will be returned via the JSON API.

I do advise proceeding with caution, though, as of course if this is too large of a number (and if you have lots of events within your database) there could be consequences in terms of site performance and/or the result may be it returns nothing at all, should total available memory be insufficient.

[Barry]

Hi Cyril,

The venue associated with that event does appear to have valid geolocation data and I also see it within map view (albeit on page 2, approximately half way down the page).

To avoid over-taxing typical web hosting environments, the plugin will only display up to a certain number of results at any one time – and the rest are accessible by paging forward. You can however configure this, if you are confident your hosting setup can handle it, by altering the number of events to show per page setting found within the Events → Settings → General admin tab.

Does that clarify things at all?

[Barry]

This reply is private.

[Barry]

Hi April,

Thanks for posting 🙂

A great first step would be to login to your site and visit the Events → Imports → Scheduled Imports tab: if you see your previous imports listed here, everything should be A-OK.

If not, or if some are missing, it probably means restoring those using the new Event Aggregator-based user interface is your best bet.

Let me know how you get on!

[Barry]

Thanks for contacting us, Kelly.

I’m sorry you’ve hit up against difficulties and would love to look at this in some more detail with you.

I’m familiar with the Yahoo brand, but not their hosting services — nor have I heard of Aabaco before now. It does sound like you’ve performed some pretty comprehensive troubleshooting already, though, so thanks for detailing that.

If you feel confident doing so, can you visit the event editor and open your browser’s dev tools (the Javascript console specifically)? The exact steps for doing this vary according to the browser and operating system you are using – for Google Chrome though you can get an overview here.

With that done, do you see any errors in the console? Can you copy them here if so?

Thanks!

[Barry]

Sure: if you compare the code in your screenshot with the code in my last reply, you can see that instead of the > character you have > – this might be due to the way you copied and pasted the code.

Correcting each so that instead of => you have => would be the way to go, here.

Does that help?

[Barry]

Hmm, perhaps the problem is something other than what we thought.

Can you link me to an upcoming event that has a venue, but is not showing in map view, so I can take a look and see if there’s anything else unusual about it?

Thanks!

[Barry]

This reply is private.

[Barry]

Hi Arnaud!

Just to clarify: do you wish to make this change within the single event page, so that instead of displaying something like:

Event Categories:
Parties, Dances, Balls

It simply reads:

Parties, Dances, Balls

Or is this something you need elsewhere?

Thanks!

[Barry]

Hi Jim,

Thanks for posting – though I’m sorry to hear you’ve experienced difficulties.

…but haven’t seen a solution proffered other than “check for conflicts.” I like all my plugins, they are solid, up-to-date with WP and have many thousands of downloads before I’ll even touch them.

If I can comment on this first of all: conflicts aren’t restricted to low quality plugins and themes. It’s perfectly possible our code might conflict with that of another well established and thoroughly tested plugin — it’s even possible that both plugins are good citizens of the ecosystem and are not breaking any established rules.

The fact is, conflicts can happen for numerous reasons and it may simply be that there is, literally, a conflict of interest where both are working to different ends for legitimate reasons.

So, no matter which plugins or theme you happen to be using, those recommended troubleshooting steps remain worthwhile in many circumstances.

Does this occur because I break from the series every month in order to be able to feature the event in that month’s Revolution Slider?

That’s possible: so does this problem only occur when you perform that step? Could you describe in a little more detail what exactly you are experiencing or else link to one of the existing topics you mentioned that describe the same thing as you are seeing?

Thanks!

[Barry]

Thanks for contacting us – though I’m sorry to hear you’ve hit up against a bug 🙁

I can see the same issue and have filed a bug report: we’ll do our best to roll out a fix in a future release and will of course post an update here once we have some news to share.

My apologies for any inconvenience in the meantime.

[Barry]

This reply is private.

[Barry]

Hi 🙂

Yep, you’d need a tool such as SQL Workbench, phpMyAdmin or similar. Lots of web hosts provide access to phpMyAdmin from the hosting control panel and, if that’s true of your hosting account, you can use that.

It’s worth noting though that the table names in my example are prefix wp_ whereas in pratice they could be something else. If you can connect via phpMyAdmin and view the list of tables, though, this should become pretty clear.

I hope that helps!

[Barry]

This reply is private.

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