Event Ticket Order Changes – Regenerate Tickets

[Steve]

I have multiple products for sale for an upcoming event that peop[le need the tickets to claim. All products are the same price. When the customer needs to change the quantity of the items (switch them around 5-7 instead of 7-5) the tickets do not regenerate. How can I force new tickets to be made without refunding and starting a new order?

[Barry]

Thanks for contacting us – though I’m sorry to hear you’ve hit up against a bug 🙁

I can see the same issue and have filed a bug report: we’ll do our best to roll out a fix in a future release and will of course post an update here once we have some news to share.

My apologies for any inconvenience in the meantime.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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