[Barry]

Excellent 🙂

In that case I will go ahead and close this topic – but of course if we can help with anything else, please don’t hesitate to let us know by opening a new topic (one of the team will be only too happy to assist further).

Thanks!

[Barry]

Hi Rob,

Great question.

I’m admittedly unsure why they wouldn’t be connected – but I’m curious to learn why you are staging the import in this way.

As a test, if I create an event and a matching (WooCommerce-backed) ticket, I can export using the regular WordPress exporter than import again on a clean install and both event and ticket come through, and are correctly associated with one another.

Is it possible for you to try doing things that way?

[Barry]

This reply is private.

[Barry]

Thanks … though, unfortunately, I’m still unsure why that would happen. Do you still have your (BlueHost-based) test site available and if you also add Events Calendar PRO there (don’t worry about adding a license key) can you replicate the same thing in that environment?

One other thought: if you visit various tabs in the Events → Settings screen with your browser console open do you see errors there, too?

[Barry]

This reply is private.

[Barry]

This reply is private.

[Barry]

Hi Daniel,

Thanks for contacting us and for considering our plugins 🙂

A combination of Events Calendar PRO (to let you define custom fields) and Filter Bar (which will let users filter using those custom fields) could certainly get you close.

There would be a few shortcomings, though, such as an inability to fluidly filter by date range in relation to that custom field. Our plugins are nothing if not customizable, though, so you could certainly add the functionality you need if you are or have access to an experienced WordPress developer – but I did want to be clear that, “out of the box”, it might not quite meet your goals and expectations.

Please do let me know if you have any further questions!

[Barry]

Hi Heather,

We did have a bug which we recently resolved in relation to collecting attendee meta data.

If you are using the very latest releases (Event Tickets and Event Tickets Plus are both at version 4.4.7 at time of writing) this should no longer be a problem — but do let me know if you are still experiencing ongoing issues with those versions.

Unfortunately, attendee meta that wasn’t captured previously owing to previous bugs cannot be recovered at this point, but there shouldn’t be further issues along these lines from here on out.

Does that clarify things at all?

[Barry]

Hi Aaron,

There seem to be a few oddities that may relate to your theme’s stylesheet; possibly the most notable issue from my perspective is that the calendar does not satisfactorily fill the available space.

Let’s think about ways to deal with that, first of all. Can you start by logging in to your site and visiting the Appearance → Customize admin screen? Select the Additional CSS option and add the following snippet, then save:

.table-responsive #tribe-events-content-wrapper table {
    display: table;
}

Let’s see if that helps to clear up this initial issue and go from there.

Thanks!

[Barry]

Hi Benny,

I’m sure we can help – but let’s move the discussion to email rather than continue to discuss in an open forum 🙂

I think I’ve identified the order in question but if we can continue the exchange outside of the forums that would be best here (and indeed it looks like Caroline is already helping you).

Thanks!

[Barry]

My pleasure 🙂

[Barry]

Hi Jacob,

I’m sorry to hear you’ve experienced difficulties with this.

When the warning appears, if you return to the Events → Settings → Licenses screen is the key still in place? Is there a message below the key if so and what does it say?

Thanks!

[Barry]

Hi Nils,

I’m sorry to hear that.

But normally this problem should not have something to do with our server, more with yours, right?

It depends: it’s possible that your server is configured to block access to remote services such as our key server. Could you share your website’s URL (by private reply if you prefer)?

I should mention that our server is only reachable with ssh.

Just to clarify, do you mean it is reachable only via SSL (ie, using the HTTPS protocol), or something more exotic?

[Barry]

Hi Benny,

I’m sorry to hear that and would be happy to help if I can.

Is it possible that you placed this order under a different name and using a different email address? If so, the best thing to do would be to login using that other account.

If you’re positive that isn’t the case, please do contact us by email and we’ll be able to help further (and, if you do, please include a copy of your order receipt or a note of the order number to better help us locate the order).

Thanks!

[Barry]

Hi Thomas,

I’m sorry to hear that but, if you’re within the refund window, you can request a refund here:

theeventscalendar.com/knowledgebase/refund-policy

hopefully the uninstall will have no negative impact on my production environment.

You should be quite safe here, though if you have other components or customizations that interact with our own plugins you may wish to review them/consult with the authors first of all.

Generally there’s no problem, however 🙂

[Author]

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