Where did my licenses go?

[Benny]

On Friday 28th of May I purchased the Ultimate Bundle. I got to work on testing the plugins that day. I wasn’t abel to return to it until today. I logged into to continue testing, and my pluggins aren’t working. So I went to login to my account and check my licenses and it none of them are there. Instead it shows two old licenses that I purchased in 2015.

I spent over $700 on licenses to test this plugin in 30 days. — Where have they gone? How long before I can continue testing?

[Barry]

Hi Benny,

I’m sorry to hear that and would be happy to help if I can.

Is it possible that you placed this order under a different name and using a different email address? If so, the best thing to do would be to login using that other account.

If you’re positive that isn’t the case, please do contact us by email and we’ll be able to help further (and, if you do, please include a copy of your order receipt or a note of the order number to better help us locate the order).

Thanks!

[Benny]

I checked all my regular accounts and couldn’t a receipt. My guess is that
I accidentally typed my email address in wrong. Are you able to search
using a license number or credit card number?
—
*✖ BENNY McGRATH*
*1 (250) 204 6844 | * *[email protected] *

[Barry]

Hi Benny,

I’m sure we can help – but let’s move the discussion to email rather than continue to discuss in an open forum 🙂

I think I’ve identified the order in question but if we can continue the exchange outside of the forums that would be best here (and indeed it looks like Caroline is already helping you).

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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