Tickets orders not fulfilling if user isn't logged-in

[David]

We are using the Event Ticket Plus plug-in to sell tickets to our members. I’ve noticed that unless the member is logged-in to our site, the tickets they are purchasing do not generate. The credit card charge goes through WooCommerce and Stripe fine, but the order in WooCommerce shows zeros for quantity and price for the product. The order emails don’t generate.

If you’re a logged-in member, all of the proper fields populate perfectly and the order email sends. I don’t want to force people to login before purchasing and it doesn’t make sense that there are settings that allow users to place orders without logging-in if this is the result.

Help please!

Versions in use:
The Events Calendar 4.4.5
Event Tickets 4.4.6
Event Tickets Plus 4.4.6
WooCommerce 3.0.5
Stripe Gateway 3.1.7
WordPress 4.7.4

Thanks.

David

[Barry]

Sorry to hear you’ve hit up against difficulties, David.

I’m curious – does this only happen in relation to tickets, or if you test purchasing a ‘normal’ product (unconnected with tickets) does the same thing also happen then?

[David]

It only happens with tickets.

[Barry]

Puzzling – all the more so that regular products work where tickets do not – and unfortunately not something I’m able to replicate.

Are you using custom ticket meta fields, or anything of that order? If you test using a payment method such as Bank Transfer, do you experience the same issue or is it restricted to the Stripe gateway?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts