Missing functionality for custom ticket fieldsets

[Ronald]

Before I claim something is a bug or something, what is purpose of the custom ticket fieldset function?

I thought that we can use it to collect more information for an RSVP or Ticket buyer, From my point of view you can only use this wonderful feature if you select to collect information for every person in a RSVP. So it appears that if i desire to get additional information for 1 RSVP, custom field set functionality will not be available.

What if i just want more information for the ticket buyer? This is a simple function of any ticket system, and It seems there is no obvious work around for this in the system. If this is not available, that needs to be implemented ASAP. If I need 1 phone number for an RSVP of 30 people, the ticketfieldsets shouldn’t popup 30 times on the screen to get the phone number for 30 people if I don’t need it.

Does this make sense? Please refer to eventbrite reservation/ticket forms to get an idea of what I am suggestion.

[Barry]

Hi Ronald,

Thanks for the question!

So of course the goal of custom meta fields for tickets is simply to collect additional information, whatever that may be, for each attendee.

With saved fieldsets, the idea is simply that collections of fields can be pre-defined then reused when you next create a new ticket, potentially speeding up the process of creating tickets.

As an example, let’s say you are selling tickets to a concert and there is a need to know the age, t-shirt size and emergency contact number of each attendee. You can of course create three custom fields to collect this information. What fieldsets bring to the party is the ability to save and reuse those same questions the next time you create a ticket (otherwise you would need to manually add each field individually, every time you need them).

Does that make sense?

If this is not available, that needs to be implemented ASAP. If I need 1 phone number for an RSVP of 30 people, the ticketfieldsets shouldn’t popup 30 times on the screen to get the phone number for 30 people if I don’t need it.

That’s a wonderful idea, but isn’t what we currently offer.

Others have certainly proposed what I take to be the very same request, though – see here – and we’d be interested in implementing this. If you’d like to add your vote (and any other useful comments you might think of), that would be appreciated 🙂

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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