[Barry]

Hi Thomas,

Sorry to hear you’ve hit up against some difficulties.

You didn’t share your system information so I’m not completely sure if this is right, but it certainly looks as if you are using The Events Calendar 3.11.2 alongside Community Events 3.9.1.

This isn’t actually advised (you should see an appropriate warning on the plugin admin screen) and you’d really need to update Community Events to our latest release.

On that note … it doesn’t look as if you currently have a valid Community Events license. Can you confirm the status of that? If you purchased it using a different account, please login with that account instead 🙂

Thanks!

[Barry]

Hi Grégory,

I’m sorry you’ve hit up against difficulties.

It would be great if you could provide a URL so I could see the problem first hand, but short of that the best starting point is probably this knowledgebase post:

theeventscalendar.com/knowledgebase/calendar-page-shows-event-title

Does that help?

[Barry]

Hi Ron,

I’m sorry you’re experiencing difficulties.

Unfortunately I’m not familiar with Chirps, nor does it seem to be freely available so I can’t take a quick look at the code. The first thing to try in any case is visiting the Events → Settings → Display admin screen and alter the event template setting.

You may find one template works better than another – so some experimentation is well worthwhile 🙂

Let me know how you get on!

[Barry]

Hi Karolina,

Thanks for getting in touch!

I’m not exactly sure what you’re envisioning, but you can certainly apply “Tribe-specific” CSS by setting up a tribe-events/tribe-events.css file in your theme directory. For more information on this, please see:

theeventscalendar.com/knowledgebase/themers-guide

Definitely let me know if I can be of more assistance and if I can point you in the right direction I’ll happily do so (perhaps a rough visual “mock” of what you’re aiming for would help).

Thanks!

[Barry]

Hi Andrew,

Thanks for getting in touch – sorry to hear the iCal functionality isn’t working for you.

The date/time information in the iCal feeds is in UTC and it does seem that they are off-track here. You noted your WordPress settings have the local timezone as New York, also. Can you confirm how that has been set?

For example, is it a UTC offset like UTC-4 or the geographic name “America/New York”?

I’m also wondering if you could share your system information and confirm if you have or would be able to run through our conflict testing steps.

[Barry]

Hi Matt,

I’m sorry to hear you have hit up against some difficulties.

Just to clarify, are you using the “native”/official WordPress import/export tools for this task (if not, can you point me to the tool that you are using)?

Thanks!

[Barry]

Hi @jsammann,

I’m really sorry to here you’ve hit up against difficulties.

Would you be able to temporarily enable WP_DEBUG and see if any errors jump out at you on that screen?

I also see you noted having tested for conflicts when you opened this topic, which is awesome: did anything come of that? As this isn’t something we’re seeing widespread reports of, it does rather seem like a conflict with your theme or another plugin is a likely cause for this.

Last but not least, could I ask you to share your system information by private reply?

[Barry]

Thanks for clarifying!

So on looking at your upcoming events list I identified this event as one that recurs weekly – apparently taking place on August 2 – that doesn’t appear to show in month view. Is this a good example of what you are referring to?

Interestingly enough, as it’s a recurring event, I was able to click on the all instances view for that event and it doesn’t actually seem to start until September 14 (and indeed if you look at month view for September onwards you can see these events there).

So there’s a strange disconnect there between what’s being presented and what actually seems to be in the database. I’m unsure why it would have happened, but here are some steps I’d like us to follow to progress this:

• Please try editing the event – just a minor change to the description (which you could subsequently undo) and hit the update button in order to regenerate all the recurring instances – and see if that helps
• I’m wondering if this might be caching related – do you have any caching in place (and, again, can you share your system information as previously requested)?
• If we don’t get anywhere on the above, it’s time to eliminate the possibility of a theme or plugin conflict: can you a) follow these conflict testing steps and b) prior to re-enabling anything, try creating a new weekly recurring event and see if it works as expected?

If you reach the third step and find that, with nothing else running but our own plugins and a fresh, weekly test event in place, the same problem still takes place – it would be fantastic if you could pause there before re-enabling anything else and let me know so I can take a look at that point (I’m assuming this will be ok as it looks like you’ve got a dev/staging environment available here).

Let me know how you get on!

[Barry]

Hi Bob,

Barry, I turned on the various views (list, week) and turned the event search bar back on and BOOM it was back.

Fantastic!

We must have posted at approximately the same time. If everything is resolved that’s great – there is of course no reason to share the system information at this point 🙂

Glad everything is sorted and I’ll go ahead and close this topic (but do feel free to create new topics as needed if we can help with anything else).

Thanks again!

[Barry]

Hi Bob,

Thanks for offering up the system information – though it would actually be much easier to digest in text form and I’d also recommend checking the “Set as Private Reply” box when you do so.

Please note that screenshots cannot be uploaded directly to our forums at this time. If you want to share your system information as a screenshot you will need to upload the image either to your own website or to a service like Dropbox and share the URL instead (again, careful copying the text is probably a lot easier and faster!).

So, our apologies for the confusion – but would you be able to try again?

[Barry]

Hi Cobi,

Generally speaking we are active in our support forums Monday-Friday 8am-5pm (PDT/Pacific time).

As we have team members in various timezones there is some variation day-to-day, but that should give you a rough idea 🙂

Does that answer your question?

[Barry]

Hi Dean,

Interesting question!

It’s certainly possible to do that, however it’s something of a custom development task and so I’m afraid we can’t go into too much depth on this one.

The simplest path, though, might be to try and detect if there are no upcoming events and, if so, pull in the past events with an appropriate piece of text explaining that to the visitor, ie:

We don’t have any upcoming events right now, but check out these previous events for examples of what we get up to around here!

…Or, whatever makes sense in your case – this would just help to avoid confusion amongst visitors. To learn more about tribe_get_events() (the function you would probably use to pull in those past events) and theming in general, check out these resources:

• Using tribe_get_events()
• Themer’s Guide to Customizations

I hope that gives you some ideas 🙂

[Barry]

Hi Dan,

I can hopefully get you started at least 🙂

Some code like this (you could add it to any of the normal places – a theme’s functions.php file, a custom plugin, etc) shows the basic form:

add_filter( 'tribe_events_ical_export_text', 'custom_ical_btn_text' );

function custom_ical_btn_txt() {
    return 'Export Me!';
}

I hope that helps!

[Barry]

…Last but not least – be aware that if you have a large number of events, querying for them all en masse like this may pose some performance issues and in some cases might even result in a timeout before the query can complete.

[Barry]

Hi Devashish,

Great question – though please note that we are unable to go into too much depth for custom development issues.

That said, utilizing our tribe_get_events() function (which accepts many of the same arguments as does get_posts()) would be an easy way to obtain the list, using code looking something like this:

$event_list = tribe_get_events( array( 
    'eventDisplay'   => 'list',
    'posts_per_page' => -1
) );

foreach ( $event_list as $event ) {
    echo "
        <p> {$event->post_title} 
            {$event->EventStartDate} </p>
    ";
}

Of course, you would need to expand on that to fit your exact needs (also, this third party plugin – which we don’t support here – provides a shortcode to let you do things like this, if you prefer that sort of approach).

I hope that gets you started – and good luck!

[Author]

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