Hi @jsammann,
I’m really sorry to here you’ve hit up against difficulties.
Would you be able to temporarily enable WP_DEBUG and see if any errors jump out at you on that screen?
I also see you noted having tested for conflicts when you opened this topic, which is awesome: did anything come of that? As this isn’t something we’re seeing widespread reports of, it does rather seem like a conflict with your theme or another plugin is a likely cause for this.
Last but not least, could I ask you to share your system information by private reply?