[Barry]

Hi, Stephanie – thanks for contacting us and my apologies for the delay.

What’s odd is, if I visit your site myself, the URLs for various stylesheets and other assets are incorrect and so are failing to load – leading to these problems.

Do you happen to be using caching of any kind? Can you try disabling and/or clearing it if so?

[Barry]

Thanks, Mel, for the detailed screencast — and apologies also for the delayed response.

What’s puzzling is that, on trying this both with and without Filter Bar being active (I tried both scenarios in case that was a relevant factor) I seem unable to replicate the very same problem.

Locally, the number of posts per page and correct pagination is respected — I also don’t notice many other reports of the same behaviour coming through from other users.

I do realize you noted when you opened the topic that you took the time to deactivate all other plugins and switch to a default theme, however I also realize that users sometimes check those boxes thinking they are a requirement to receive support. To that end, can I ask if you did indeed follow those steps (as outlined here, essentially)?

Did they have any impact at all?

[Barry]

Hi Paul 🙂

I am a long time user of ECP and FBEvents.
I received notice via email that I need to purchase EVENT AGGREGRATOR.

Not quite: for a number of users who had active licenses for plugins such as Facebook Importer we automatically granted licenses for our Event Aggregator service.

Looking at your account I believe this also happened in your case and so you didn’t actually need to make that purchase: my apologies for the confusion on that count — I assume you’ll want a refund for the purchase and of course we’d be more than happy to facilitate that (if you could just confirm, I’ll set that particular wheel in motion).

This plug in just “enables” us to pull event content from FB into ECP?

Yes! Once you’ve connected to Facebook through Event Aggregator, you can import content from Facebook.

It’s important to understand, though, that Event Aggregator is not your traditional plugin. Rather it’s a remote service. The code needed to interact with this service is included within The Events Calendar – so no need for a separate plugin – and you activate it by adding your license key.

Then why do we need FBEvents?

As soon as you’re setup with Event Aggregator, you do not need this plugin any more. It should, essentially, be considered a legacy product.

Does that clarify things?

[Barry]

Hi, Vanina.

If I understand you correctly your second site isn’t a sub-domain but a “sub-directory” of sorts and – I assume – is used to provide access to your site in a second language.

That being the case, one license is absolutely fine 🙂

Let me know if you have any other questions!

[Barry]

Hi again Børge,

Sorry for the continued difficulties.

I’m unsure as to why you would be able to find those strings — the only one I’d have thought might be tricky is Hendelser in (“Events in”) which is listed as %s in.

Using POEdit, I am able to locate all of the strings you highlighted. I do note however that the views are presented differently from the default in your screenshot (and I assume this is due either to a customization you built or that your theme ships with).

I’d like to think they simply reuse our translations, but it’s possible they do not – so confirming if this is an issue with a default theme may be worthwhile, too.

Are you able to share the .po file you’ve been editing so I can take a look at it?

[Barry]

Glad that worked 🙂

I saw your comment coming through and – after further review – it does look like there has been a regression there (as the feature request page states, this should always be present since 4.1 but clearly is not).

We’ll be sure to take a look at that in an upcoming release.

Thanks again!

[Barry]

Happy to help 🙂

[Barry]

I’m afraid not: rest assured we’ll post an update as soon as there is something to share, though 🙂

[Barry]

Hi Kreg,

That’s definitely unusual.

Please bear with me while I dig into this a little more: the map view slug is registered separately from other Events Calendar PRO views such as week and photo view and that may lie behind this discrepancy — but it may require just a little more digging to isolate the problem.

Thanks!

[Barry]

Hi Riza!

There doesn’t seem to be an edit venue like there is for edit event. As there are repeated venues with small differences on them locating them on the back end is not easy.

That is some valid feedback. Unfortunately, there is no link provided at present – but you can certainly propose we add this or else up-vote any suitable existing requests via our feature request page.

also, after I edited the remaining venues to be exactly the same the merge button has not appeared. How can I make it appear again?

This tool was originally meant to be used once only (it was built to solve an issue with duplicates that could accrue through a different process than the one you are facing) and so once it has run, it disappears.

However, some custom code can bring it back:

function always_show_venue_amalgamator_button( $option, $default, $name ) {
	if ( $name !== 'organizer_venue_amalgamation' ) {
		return $option;
	}

	return 0;
}

add_filter( 'tribe_get_single_option', 'always_show_venue_amalgamator_button', 10, 3 );

You could add the above to a custom plugin or indeed to your theme’s (or child theme’s) functions.php file, depending on which you are most comfortable with.

I hope that helps!

[Barry]

This reply is private.

[Barry]

Likewise, I appreciate your time and this is a really helpful discussion from our standpoint.

Please do log one or more feature requests, though we’ll also take many of the points you raised here and discuss them further internally. I can’t guarantee what the outcome of those discussions will be — but know that we value this feedback and are, as you would expect, interested in making further enhancements here.

The attendee list page data is in theory helpful – but you are asking us to literally go into each attendee list to see the where sales are at? Is there a query we can use to get that same data (for a custom report)?

For each event there is also an orders report (which can be accessed using the links below each event in the main events admin list) though I’m not sure if that will satisfy your needs here.

If neither that nor WooCommerce’s own reporting tools are suitable, it may be that you need to build a custom reporting solution. Again, if you feel that will be generally useful to others feel free to post a feature request for that aspect specifically.

[Barry]

This reply is private.

[Barry]

OK, good points.

We’ll certainly have a think about ways of improving this (I’m not sure your proposed default would work for everyone, however, but it’s certainly a solid idea and we’ll use that to kick off some discussions internally).

Thanks!

[Barry]

Hi Bob 🙂

Great point! You can indeed import from CSV data without a subscription — if you hit a snag there and it didn’t work as expected we’d need some more details before we could look into it.

• If you don’t yet have a license key, you can post about your problem over here
• If you do have a valid license key, then please post a fresh topic over here

Thanks!

[Author]

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