Problem Displaying List of Events

[Mel]

See problem as shown in video…

[Barry]

Thanks, Mel, for the detailed screencast — and apologies also for the delayed response.

What’s puzzling is that, on trying this both with and without Filter Bar being active (I tried both scenarios in case that was a relevant factor) I seem unable to replicate the very same problem.

Locally, the number of posts per page and correct pagination is respected — I also don’t notice many other reports of the same behaviour coming through from other users.

I do realize you noted when you opened the topic that you took the time to deactivate all other plugins and switch to a default theme, however I also realize that users sometimes check those boxes thinking they are a requirement to receive support. To that end, can I ask if you did indeed follow those steps (as outlined here, essentially)?

Did they have any impact at all?

[Mel]

This reply is private.

[Barry]

Do you have a test site or staging environment available, or can you create one? This can be as simple as a fresh installation of WordPress in a sub-directory (such as example.com/testwp).

If you do – or can create one – it would be great to start with nothing except The Events Calendar, Filter Bar and some test data and see if you can replicate the same issue there, before adding any other plugins or a non-default theme.

Can you give that a go and let me know the result? If you do find there is a problem at that early stage, it would be really useful if you could link me to the test site so I can investigate (again, don’t add any further plugins or non-default themes at this stage).

On the other hand, should there be no issue, please proceed with incrementally adding the other plugins you have on your live site and, ultimately, your theme – checking at each stage to see if the same problem has surfaced.

This is of course pretty close to the steps you’ve already undertaken – but in cases like this where we aren’t seeing other reports of similar problems and where we can’t ourselves replicate, it often helps us to further isolate conflicts or identify any configuration issues that might be at the source of the problem.

Thanks for your continued patience and support 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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