[Barry]

This reply is private.

[Barry]

I fully understand your disappointment (see also my follow-up post, below). This is linked to our internal bug report and I hope we will be able to update you soon.

[Barry]

Hi Anne-Marie,

Sorry to hear you have hit up against difficulties: that really is pretty strange!

I’m unsure why that would happen, especially for attendees linked with completed orders. Have you been able to try our standard troubleshooting steps? In this case, that would basically mean keeping the following active:

• The Events Calendar
• Event Tickets
• Event Tickets Plus
• Easy Digital Downloads

Deactivating everything else and switching to a default theme, such as Twenty Seventeen – then seeing if the same thing happens. Alternatively, to avoid disruption on your live site, you might prefer to create a test site (if you don’t already have one this can be as simple as a fresh WordPress installation inside a subdirectory, ie example.com/test) and start with only the above plugins, then – assuming the same problem cannot be replicated – begin adding the same plugins and ultimately the same theme as you use on the live site and see if any trigger this behaviour.

Would it be possible to give those steps a try?

[Barry]

Hi Phillip,

I’m sorry first of all to hear that you’ve experienced difficulties.

Before we go any further, can you confirm that you were given approval to ‘go live’? Especially given the fact that sandbox-based testing worked just fine, I can’t help but wonder if that might be the problem.

Just to be clear, I’m essentially referring to PayPal’s current policy as described here:

Important: Adaptive Payments is now a limited release product. It is restricted to select partners for approved use cases and should not be used for new integrations without guidance from PayPal.

As you’ve been in contact with PayPal this may well be in order, but I felt it was worth checking: thanks!

[Barry]

Hi David!

A few things have changed since then and there is indeed an easier, safer way:

function __return_1000() {
	return 1000;
}

add_filter( 'tribe_events_community_category_dropdown_shown_item_count', '__return_1000' );

Some code like the above, which you could add either to a custom plugin or – if you need to/prefer to – your theme or child theme’s functions.php file, ought to do the trick. In the unlikely event you have more than 1,000 categories you could of course increment the value here:

return 1000;

Hope that helps 🙂

[Barry]

Hi Dale,

Thanks for posting and I’m sorry to hear you’ve hit up against difficulties.

When I look at the HTML used to generate that page, this is a fragment of what I see:

<p>
    If you stored your RV, Boat, Motor Home, Camper, Car or Truck at the Fairgrounds this winter the doors will be open to remove your items. 
    <!-- AddThis Advanced Settings above via filter on wp_trim_excerpt -->
    <br />
    <!-- AddThis Advanced Settings below via filter on wp_trim_excerpt -->
    <br />
    <!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt -->
    <br />
    <!-- AddThis Share Buttons above via filter on wp_trim_excerpt -->
    <br />
    <!-- AddThis Share Buttons below via filter on wp_trim_excerpt -->
</p>

Notice the extra comments and break tags injected by “AddThis”. Looking at your system information, two plugins are active in relation to that vendor:

• Website Tools 3.0.0
• Related Posts 2.0.0

Can you perhaps configure them not to do this (perhaps with the assistance of the plugin author) or else turn them off, unless they are essential to your project?

Let me know how you get on!

[Barry]

Hi Maryse,

Thanks for posting!

Let’s deal with your question about adding venues, first of all (and then we can move onto adding the date to ticket emails).

For users who also have The Events Calendar, there is a venue post type and that contains various bits of information about the venue – the name, a description, the address and so on. In your case, where you don’t have The Events Calendar, I presume you’re storing venue data in some different way.

What’s tricky from our perspective, though, is guiding you when we don’t know how you’re handling that sort of things (please also understand that for customization tasks, particularly if some development work is required, the degree of support we can offer tends to be rather limited).

Thanks!

[Barry]

Hi Bryan,

This is, as I understand it, intentional.

Most data sources we import from change over time, but the fact that event ceases to be listed generally is not a guarantee that it has been deleted or removed.

For that reason, it’s generally also required for you to delete any such events locally.

[Barry]

Hi William,

Great question!

Please keep in mind first of all that the degree of support we can offer for tasks requiring custom dev work tends to be rather limited. I certainly see the utility of your request, though, so would love to offer you some code that may – at the least – serve as a starting point you can build on as needed.

function remove_empty_linked_posts_init() {
	add_filter( 'tribe_events_linked_posts_query', 'remove_empty_linked_posts_setup' );
}

function remove_empty_linked_posts_setup( $passthru ) {
	add_filter( 'the_posts', 'remove_empty_linked_posts' );
	return $passthru;
}

function remove_empty_linked_posts( $posts ) {
	$revised_post_list = array();
	remove_filter( 'the_posts', 'remove_empty_linked_posts' );

	foreach ( $posts as $candidate_post ) {
		$post_title = trim( $candidate_post->post_title );

		if ( ! empty( $post_title ) ) {
			$revised_post_list[] = $candidate_post;
		}
	}

	return $revised_post_list;
}

add_action( 'tribe_pre_get_template_part_community/modules/venue', 'remove_empty_linked_posts_init' );

The above code, which you could add to a custom plugin (or, if you need to, your theme/child theme’s functions.php file) should successfully remove any venues from the Community Events submission form that have an empty post title.

Does that help at all? Good luck with the project!

[Barry]

Hi Lisa,

Thanks for contacting us and I’m sorry to hear that you’re experiencing further difficulties.

This isn’t, so far as I can tell, a general problem being reported by the majority of our users and — as was the case when Hunter previously looked at this issue — I find I am not immediately able to replicate.

That doesn’t mean there isn’t a valid bug, of course, just that it’s going to be a little harder to isolate the source of the problem.

I realize you already covered this in a previous post, but is this something you can (still) replicate with only our plugins, WooCommerce and a default theme active? I feel like there might have been confusion on this point last time round but, to be clear, you would ideally test this without any other third party plugins except for WooCommerce itself being active.

In other words, you would also need to deactivate WooCommerce-related addons and payment gateways that are not part of the core WooCommerce plugin itself.

If it is still something you can replicate then, in an effort to help us troubleshoot further without causing disruption to your live/production site, I wonder if you’d be amenable to the following strategy:

• Create a test site (that could be on a different domain, or simply a new WordPress installation in a subdirectory)
• Install our plugins plus WooCommerce (and nothing else)
• Confirm that you can replicate there

If, again, you can replicate the issue on the test site and you can facilitate access, we would potentially be able to look at the problem first hand (logging into and directly troubleshooting on customer sites is not something we generally do, and in those rare cases where it’s needed we’d much rather work on a test site rather than the live site, as I’m sure you can understand).

Let me know if this is viable from your perspective 🙂

[Barry]

We don’t provide a separate version as such, but we do work hard to make it easy to translate and use The Events Calendar from other languages — and a French translation does indeed ship with the plugin 🙂

Hope that helps!

[Barry]

Hi Martin,

We’re continuing to investigate this but, ultimately, do not yet have a fix available.

Is this same issue the reason, Event Tickets Plus Extension: Enhance Woo Order Templates is not working?

You mean this extension (just to be clear)? Yes, it would similarly be impacted.

This is a high priority for us and I wish I had better news. Of course, we’ll update you as soon as we have something substantive to report.

[Barry]

Excellent!

[Barry]

Hi Neil,

While I see the problem when I visit your site I seem unable to replicate the same thing locally.

I realize you indicated as much already when you opened the topic, but can you confirm you did indeed follow the troubleshooting steps outlined here (principally, deactivating all other plugins and switching to a default theme)?

If not, it would be appreciated if you could do so. I see an error, but it’s not one that happens for me under default conditions.

Beyond that, if you are comfortable doing so and could add:

define( 'SCRIPT_DEBUG', true );

To your site’s wp-config.php file, that would be useful and might help us track down the source of the error.

Thanks!

[Barry]

Thanks for the offer, Tatsunori: let me check on that and see what we can do 🙂

[Author]

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