[Barry]

Hi Tom,

I’m afraid I don’t have immediate thoughts to share on that front.

We’d love to see you become one of our customers but, at the same time, I’m sorry to say we cannot provide technical assistance in the pre-sales forum.

Of course, once you’ve purchased a premium license we’ll be happy to help you over in our premium forums — until such a time though the best place to seek help are the free and open community forums across on wordpress.org: perhaps a fellow user of our plugins and of the same theme will be able to help?

Good luck!

[Barry]

Hi Brendan!

If you are planning on selling with WooCommerce or Easy Digital Downloads, the answer is yes! We provide a feature called global stock for exactly this sort of situation 🙂

I hope that helps.

[Barry]

Hi Alasdair 🙂

Thanks for contacting us and I’m sorry to hear you’ve hit up against this limitation.

On our end, we don’t actually impose such a limit though we are limited by what the Eventbrite API will return to us (and that, I’m afraid, is not something we can control directly as it is a closed platform).

Do you find that this poses a real problem even when you apply search terms to limit your search?

Thanks for your feedback: if there are ways in which we can fine tune things to make this a better fit for your needs, we’re certainly interested in exploring those options.

[Barry]

Hi Martin,

Thanks for contacting us and I’m sorry to hear you are still facing issues.

On our end, we still have an issue open on our internal tracker for this and I have linked it with this topic (that will enable us to provide an update here once we’ve got something further to report).

Reliably replicating this and providing a fix that covers all the different supported environments has proven to be unusually challenging: do know, however, this is still very much on our radar.

Thank you for your continued patience and support while we look into this 🙂

[Barry]

Thanks!

If you visit Events → Settings → General and the system has managed to detect that multiple duplicate venues exist, you should see and be able to use the Duplicate Venues & Organizers → Merge Duplicates tool (just click the button!).

That ought to deal with the identical duplicates, though I’m afraid it currently requires manual work to deal with ‘near-duplicates’.

Does that help at all?

[Barry]

OK, so in that case what you’re seeing is indeed the currently expected (and deliberate) behaviour.

I can definitely understand why you might want to see a change here, but it’s also true that if a refund is issued – even if the inventory is re-stocked – the issued tickets themselves haven’t necessarily been rendered void and can still be checked in.

That to say, we do need to be mindful of the fact that an adjusted sales figure isn’t for everyone. Right at this time, that part of the report isn’t too easy to modify, either, but we’d certainly welcome any feature requests you might propose about this:

tribe.uservoice.com

This would also allow us to see how much demand there might be for a change along the lines of what you have described. To come back to the core reason you need this:

The only way I can accurately know how many people are attending a class is to go and count the number of people on the attendee list. Which is not user friendly, we have quite a few classes and going one to one to view the attendee list is slow and cumbersome.

Is there a reason the summary information in the top right of the attendee screen doesn’t work for you here? The 'complete' figure (underneath 'Total Tickets Sold'), which excludes refunded and cancelled tickets, seems like it would fill this need — at least it would in your case, where it sounds like the potential for refunded tickets to remain valid does not exist?

[Barry]

Hi Ken – great question!

Event Aggregator is a service, which you can access for as long as you have a valid subscription.

The code to make use of this service is baked into The Events Calendar and won’t suddenly disappear if you stop your subscription (just as any events you have imported will not vanish), however if you cancel or don’t renew then you will not be able to access the service and won’t be able to perform further imports.

Does that clarify things?

[Barry]

Hi Riza,

Thanks for contacting us!

I guess my first question is, are the duplicates truly identical? That is, are there typically differences in the venue names, spelling of the addresses, or things like that (perhaps you could provide a few examples)?

Unless they are quite literally exact duplicates it can be hard for us to provide an automated means of eliminating this sort of thing, simply because there are legitimate cases we need to cater to.

[Barry]

Hi Emma,

Thanks for contacting us – though I’m sorry to hear you’ve hit up against this issue.

So far as I’m aware no other users have reported this and it’s not something we’re seeing many reports of. Am I correct in thinking the loading symbol (and the page fade in as a whole) is something supplied by your theme (‘Salient’)?

theeventscalendar.com/knowledgebase/testing-for-conflicts

If so, have you been able to ascertain if things work as expected with a default theme such as Twenty Seventeen. While I understand you may have a strong and reasonable desire to use your chosen theme, isolating if it is in fact the source of the issue is a worthwhile first step (since the problem could of course have its roots elsewhere).

Let me know what you discover!

[Barry]

Hi Ivan,

Thanks for contacting us.

Looking at the first issue (“View Past Events”) this appears not to be translated into Italian at present. This is also true of “%s Title” (Evento Title).

If you can supply the missing translations, we’d certainly welcome the contributions!

[Barry]

Hi @churchworksnd,

I’m sorry to hear you’ve hit up against some difficulties.

What you’ve highlighted appears to be a valid bug and I’ll get that logged and we can hopefully address it in an upcoming maintenance release.

In the meantime, though not perfect, the following workaround may suffice for your purposes:

• Follow the steps described here to create a custom tribe-events/community/tribe-events-community.css stylesheet within your theme
• Add the following rule:

.tribe-image-upload-area input#EventImage {
    left: 0;
}

Does that help, at least as an interim solution?

[Barry]

Hi there Mekhael!

So it sounds like, when you try to edit an existing event, the browser tries to open the editor screen but basically just keeps spinning and it never opens. Is that correct?

If so, I can’t help but wonder if a plugin or theme conflict is afoot. With that in mind, can you try our standard troubleshooting steps?

In essence this would mean visiting Appearance → Themes and selecting a default theme such as Twenty Seventeen, then visiting the Plugins screen and deactivating all plugins except for The Events Calendar and Events Calendar PRO.

Can you give that a try and does it allow you to edit events? If it does, try reactivating everything one item at a time. Do you find there is a particular plugin that triggers the problem?

Thanks!

[Barry]

Basically, if the ticket is refunded, there isn’t any reason to including it as part of the qty_sold total, it isn’t a sale any longer.

So total_sales (as reflected by the qty_sold property) can be thought of as gross sales: that is, it is a record of all sales that took place as opposed to an adjusted net sales figure.

But I feel like there is a piece missing here. It doesn’t seem like a person could operate with accurate sales totals from the admin panel when using your plugins in conjunction with WooCommerce.

I’m definitely interested in exploring this aspect further as of course we want to provide you (and other ticket vendors) with the information you need.

Let’s say I’ve sold 10 units and have 90 units remaining. If I edit and order, refunding (and restocking) 2 units of those, then the information I’m presented with in the attendee screen is basically as follows:

10 sold (92 remaining)

This isn’t inaccurate. 10 units were sold and, following the restocking of 2 units, 92 are available for sale. If I’m understanding you correctly this is also what you are experiencing, it’s just you’d rather the information be presented as something like:

8 sales (92 remaining)

That is, you wish the sales figure to be adjusted so that it ignores refunds and possibly cancellations. Does that essentially summarize your viewpoint here?

[Barry]

Absolutely 🙂

[Barry]

Thanks for sharing the fix (and great to hear you’re all set) 🙂

[Author]

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