Constant Loading

[Emma]

We’ve just updated to version 4.4 for Events Calendar Pro and The Filter Bar and had to update our billing information, however, when we visit the Events page of our website we get a constant loading symbol – See attached. The web address is https://www.bedruthan.com/events/month/

[Barry]

Hi Emma,

Thanks for contacting us – though I’m sorry to hear you’ve hit up against this issue.

So far as I’m aware no other users have reported this and it’s not something we’re seeing many reports of. Am I correct in thinking the loading symbol (and the page fade in as a whole) is something supplied by your theme (‘Salient’)?

theeventscalendar.com/knowledgebase/testing-for-conflicts

If so, have you been able to ascertain if things work as expected with a default theme such as Twenty Seventeen. While I understand you may have a strong and reasonable desire to use your chosen theme, isolating if it is in fact the source of the issue is a worthwhile first step (since the problem could of course have its roots elsewhere).

Let me know what you discover!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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