[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

You’re very welcome Jayne! Happy to have helped.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Jayne,

Thanks for reaching out!

Let me try to help you with this one.

I believe the offset comes somehow from your theme. I checked you site, and instead of the css you shared give this one a try.

[code language=”php”]
.post-type-archive-tribe_events .content_block {
padding: 0;
}
.post-type-archive-tribe_events .row {
margin: 0;
}
[/code]

Let me know how this works out.

Cheers,
Andras

[Andras]

Hi Kendall,

Thanks for reaching out to us! I’m sorry about the issues you are experiencing with the attendee list.

Did you do any recent updates of plugins or theme that could cause this?

Are you using WooCommerce to sell tickets or the built-in Tribe Commerce?

If you refresh the page, are the attendees still missing? Are all attendees missing?

If you could share some screenshots with me that would be really helpful.

Thanks,
Andras

[Andras]

Hi Danny,

Thanks for reaching out to us!

I’m sorry to hear about this issue with the attendees. Let me try to help you with that.

If I understand correctly, then the fields where you collect extra attendee information does not show up any more on the front-end.

Could you share with me a URL / event details where this is happening, so I can check? Also some screenshots would be helpful.

• How the event and the ticket is set up in the back-end
• How it looks on the front-end

Also please share with me your system information.

I have tried the following:

Do I understand correctly that those 4 things you tried did not solve the issue in any way?

I know for a fact this is not an issue with my local dev environment, as we also have a staging server that has been totally untouched that has had the exact same problem.

So, on your local dev this issue didn’t come up, but on a staging server it did.

Are there any differences between the setups? Different theme, plugins?

What are the server environments? Server type? PHP version? Memory?

the relationships between events, tickets and attendee have changed in an update

The updates of our plugins usually do not touch data saved in the database. Also, I did not experience the issue you described on my test environment and we haven’t heard other reports of this.

when can we expect an acknowledgement of this bug

As soon as we can determine this really is a bug. 🙂 As per this moment I cannot say this is.

Can you check if there were any updates done in the period when this happened?

Do you maybe have a plugin that automatically cleans the database every once in a while?

Attached my staging site as an example

I checked the URL you shared but was unable to find an event with the issue. Could you check a direct url please?

Thanks,
Andras

 

[Andras]

Hey ninefootone,

Sorry about the issues.

We have received reports of some bugs with the update and a hotfix for ET is already on the way, if you don’t see it already.

As for rolling back, this article gives you a full description.

Let me know what gives.

Thanks and cheers,
Andras

[Andras]

Hi Carol,

Thanks for reaching out! Let me try to help you.

My initial hunch is that this is caused by the The Events Calendar: Facebook Events plugin, which is deprecated. Please try deactivating that and check if the issue is still there.

If the issue remains, please go through our conflict testing guide and let me know what you find.

The Events Calendar: Facebook Events has been replace by Event Aggregator , at the moment however we are having some limitations with Facebook imports. We are waiting now on Facebook to move forward with this.

Cheers,
Andras

[Andras]

Hi Lance,

I can try to help you out with this one.

I will need some information to be able to identify her account.

Can you share a purchase number, or part of the license key that you have, or any other information that you are willing to publicly share here that can help in the identification?

Cheers,
Andras

[Andras]

Hi Colm,

Thanks for reaching out! Let me help you with this one.

I would like to share the profits with them

Are you using Adaptive Payments? Or how are you doing this?

At the moment Community Tickets only supports sharing income with PayPal Adaptive Payments and unfortunately that service has been sunsetted by PayPal. If you already have a subscription there then likely you can still use that functionality, but if not, you will not be able to register for it any more.

With our plugins we don’t provide any other options currently, but we are looking into different options to replace Adaptive Payments.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hey Ryan,

Thanks for reaching out!

Sorry to hear about this timing issue.

Could you share with me some more details?

What is the event you are exporting? What is the URL?

Where are you trying to import it? To outlook or google calendar or… ?

What is the start time of the event?

What is the start time when you import it?

Please also share your system information with me.

Thanks,
Andras

[Andras]

Hi again Lauren,

I see there were 2 issues flagged in your other ticket.

One was that the Start Sale Date/Time of a ticket doesn’t save. This issue has been resolved, it’s not present any more. This is what my colleague, Victor was referring to. I’m sorry that this wasn’t clear in the other thread.

The other report was about the duplication. That is an issue with the 3rd party duplication plugin that you are using and thus it is beyond our reach and our support.

The issue stems from that the event itself has a metadata about ticket sales and when you duplicate an event, that field also gets duplicated by Post Duplicator. So even if you create the tickets from scratch, that field will be there.

The same thing also happens with another plugin, I reported that to the plugin author already here. I would recommend you to send this to the developer of Post Duplicator and see if he can make the adjustment so that the ‘_tribe_progressive_ticket_current_number’ meta data doesn’t get duplicated.

Hope this helps and sorry about the confusion.

Cheers,
Andras

[Andras]

Hi James,

Thanks for reaching out!

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

If I understand correctly you would like to have the following feature:

• Add the option “Waitlist” in the dropdown after “Going, Not going”
• The option should be available once the event is fully booked / RSVPs are sold out
• After a user books a “Waitlist” he should receive an email confirming he is on the waitlist.

Please confirm or adjust this in your reply. The better the description the easier for us to gauge the effort needed.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi,

Thanks for all the extra info and screenshots.

I’m wondering whether our date format is a problem – dd/mm/yy.

It should not be. There is a setting for the date format that are shown on the website, and there is a separate setting for the date format in the datepickers. You can find all this under Events > Settings > Display tab and looks like this: https://cloudup.com/cwagoTQP4W9

The datepicker format is the last, at the bottom of the screenshot.

As for the week view, I suspect some css change is involved.

Could you switch to a default theme like twentysixteen or twentyseventeen and see if you are still experiencing the misalignment issues?

Thanks and cheers,
Andras

[Author]

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