BUG: Attendee Meta Not Showing at all on Frontend

[dannycare]

Hi,

I’m having an issue that seems to have happened overnight, with no intervention from myself.

I’m using Event Tickets Plus and have set up fields for attendee data that we collect when someone books.

The attendee fields on the frontend of the site have completely disappeared. So now if someone goes to book there’s no fields for them to fill in and no option to buy. The attendee details seem to all show up perfectly on the backend.

I have tried the following:

• Deleting the ticket and adding it again, with all the preset attendee data
• Creating some test attendee meta fields, and applying those fields to a new ticket
• Updating Events Calendar & Event Tickets Plus to latest versions as of today (As per your Maintenance Release)
• Deactivating my theme template overrides and using your default template located in plugin folder

Now, the solution for me seemed to be to create a new Event, and then add a new Ticket, and then Manually add the Attendee Meta Data.

I know for a fact this is not an issue with my local dev environment, as we also have a staging server that has been totally untouched that has had the exact same problem.

I can only assume the relationships between events, tickets and attendee have changed in an update

Has this been reported by anybody else? And when can we expect an acknowledgement of this bug?

Attached my staging site as an example, once again, untouched. The only thing I can think of is if WordPress did an automatic update…

[Andras]

Hi Danny,

Thanks for reaching out to us!

I’m sorry to hear about this issue with the attendees. Let me try to help you with that.

If I understand correctly, then the fields where you collect extra attendee information does not show up any more on the front-end.

Could you share with me a URL / event details where this is happening, so I can check? Also some screenshots would be helpful.

• How the event and the ticket is set up in the back-end
• How it looks on the front-end

Also please share with me your system information.

I have tried the following:

Do I understand correctly that those 4 things you tried did not solve the issue in any way?

I know for a fact this is not an issue with my local dev environment, as we also have a staging server that has been totally untouched that has had the exact same problem.

So, on your local dev this issue didn’t come up, but on a staging server it did.

Are there any differences between the setups? Different theme, plugins?

What are the server environments? Server type? PHP version? Memory?

the relationships between events, tickets and attendee have changed in an update

The updates of our plugins usually do not touch data saved in the database. Also, I did not experience the issue you described on my test environment and we haven’t heard other reports of this.

when can we expect an acknowledgement of this bug

As soon as we can determine this really is a bug. 🙂 As per this moment I cannot say this is.

Can you check if there were any updates done in the period when this happened?

Do you maybe have a plugin that automatically cleans the database every once in a while?

Attached my staging site as an example

I checked the URL you shared but was unable to find an event with the issue. Could you check a direct url please?

Thanks,
Andras

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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