[Andras]

Hello again,

I apologize, I got mixed up a bit. 🙂 Let’s forget about the previous answer and re-start… :blush:

One thing is true, the timezone is not taken from the Venue / Event Location for sure.

But that dropdown should indeed take over the WordPress timezone setting. So it should show whatever is set under Dashboard > Settings > General > Timezone

You mentioned that you use a modified template. Would it be possible to test it with the original template and check whether the dropdown is showing the same as you have in the above setting?

Also, to be able to give you full support, I would like to ask you to share with me your system information in a private reply. Here’s a guide for that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks and cheers,
Andras

[Andras]

Hello hikeitbaby,

Thanks for reaching out with your question regarding the timezones in community events.

For the time being the timezone is not generated automatically from the event location. It needs to be set up manually by the event poster in the timezone dropdown. The default value of that dropdown is UTC, so that is why they all show up like that.

You are right in saying that the default timezone value is not addressed well enough. I’ll bring this up internally on our next meeting.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Sean, thank you very much for your patience in these tough times!

The bug ticket received the needed attention and it is planned to get a fix for it in our next maintenance release.

You can check how we manage our releases here:
https://theeventscalendar.com/release-schedule/

Let me know if you have any more questions.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Meanwhile, if you can, could you test an import with only Modern Tribe plugins activated, if that gives you the results you need?

A.

[Andras]

Hello again Greg,

Oh  man, I’m sorry there’s another importing issue. This is frustrating.

I tested the feed on my local install, tried importing in different ways and all went fine, so so far I haven’t been able to reproduce the issue at hand.

It might have something to do with the timezone settings – how surprising. Please give me some time until I look into this a bit more and ask a second pair of eyes to look at this.

Thanks for your patience!

Andras

[Andras]

Ciao,

I’m happy to hear it works fine, super nice site!

Since the thread is marked resolved I’m going to close it. In case you have any other questions in the future, do not hesitate to open a new ticket and we’ll help you out.

Cheers and best,
Andras

PS: If you like our plugins we would welcome a review in the .org repository. Thanks!

PS2: We would really appreciate it if you could evaluate your support experience by clicking one of the classy looking emojis below. If you can leave a comment as well that’s even better. Grazie mille!

[Andras]

Hey yogadevo,

Happy to hear that solved it partially.

For the default quantity just follow the instructions in the article. Namely:

Copy /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php

To wp-content/themes/YOUR_THEME/tribe-events/wootickets/tickets.php

Open the copied file for editing and change the input_value line to the amount you need.

Does this help solve it? Let me know.

Cheers,
Andras

[Andras]

Hello Sean,

I apologize for this upsetting issue, I can understand how frustrating this can be for you with all the unpleasant extra work and phonecalls.

The issue is now top priority on our bug list and I specifically flagged it to the team so they can get a fix out as soon as possible. I will reconnect with them to see if they can estimate a release for this fix which I’ll share with you immediately. I ask for a bit of patience.

Thanks,

Andras

[Andras]

Hello Radka,

I see the issue and I managed to recreate it. This most probably comes from the difference of your server timezone (UTC 0) and your WordPress timezone (GMT -6) settings. Your event is November 24 @ 6am, if you take the -6 GMT (which I believe is UTC-7), then you get to November 23 @ 11pm. This is an issue we will need to investigate and I wanted to give you perspective on this.

Also, the issue disappears, if I set the event timezone to New York. (I know this is not a solution, just saying. 🙂 )

However, the good news is, there is a workaround for this.

First question is, is your server located in the UTC 0 timezone? If not, then I suggest you contact your hosting provider to fix that setting for you, and that should solve the issue.

If indeed your server is in UTC 0, then what you can do as a workaround is to set the exclusion date to November 23 and then it should disappear from the calendar.

I know this is weird 🙂 but it works.

Get back to me with what you find.

Cheers,
Andras

[Andras]

Hi Mario,

Thanks for reaching out!

Even if you don’t see http in your browser window, it is there (should be there) as that defines the protocol (HyperText Transfer Protocol) that is used to transfer data between the server and your browser. So when you fill out the settings on Eventbrite, do include http:// at the beginning of the website address.

If the problem still exists, I would kindly like to ask you to open a new topic in our pro forums with your issue. This helps us keep the support forums clean and you can get the dedicated support you deserve. 🙂

To speed up support, please share your system information with us when you open the new topic (https://theeventscalendar.com/knowledgebase/sharing-sys-info/), as well as share a screenshot or two of your Eventbrite settings that you think are causing an issue, along with a discription.

Thanks and cheers,
Andras

[Andras]

Hello Brandon,

Thanks for reaching out!

I’m sorry but the beta testing period for Event Aggregator is over. However it is launching soon, so you don’t need to wait long.

You could test drive The Events Calendar 4.3 RC2, which I believe has EA integrated, however at the moment only CSV importing is possible with that. For importing events from Facebook and other sources you will need to wait until the final release.

I hope this answers your question. Let me know if I can be of further help.

Cheers,
Andras

[Andras]

Hello jussibr,

Thanks for using our plugins and for reaching out! I’ might be able to help you with this.

You will need to add another conditional statement to check if it is the My Events page or not. The function for it is tribe_is_community_my_events_page(). This does as says, tells you whether you are looking at the My Events page (true) or not (false).

I hope this helps. Let me know how it works out.

Cheers,
Andras

[Andras]

Hey Malcolm,

Thanks for going Pro and welcome to the forums!

I’m sorry you are having this issue, let me help you with that.

As a start I would like to ask for 2 things:

1. Could you share with me a screenshot of the setting of that widget?

2. Could you possibly run a test for conflicts? Basically what you need to do is switch off all plugins except for the Modern Tribe ones and switch to a default theme like twentysixteen. Then check if you are experiencing the same issue. Here’s a neat guide for the whole testing: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I’ll be waiting to hear from you!

Cheers,
Andras

[Andras]

This reply is private.

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