[Andras]

Hello Anton,

Thanks for going Pro and welcome to the forums!

I see you issue. This is a bug that has been flagged to us a short while ago. Unfortunately at the moment there is no fix or workaround for this issue. (Namely that recurring events imported from google calendar show up on the first day of the event.) Fixing this bug is already on top of our priority list so a fix should come with our next maintenance release. (You can find more info on our release schedule here: https://theeventscalendar.com/release-schedule/ )

It would be great if you could share with me the link to the calendar feed, so we can test it. Thanks!

Cheers,
Andras

 

[Andras]

One more thing: if you could share the steps you did, so I can try to recreate the issue would be most helpful.

Thanks and cheers,
Andras

[Andras]

Hello Jerry Lee,

Thanks for using our plugins and for reaching out! Let me try to get to the bottom of this.

To be able to give you full support, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, can you please explain what you exactly mean by “do the test […] on Test Mode purchase”? Where do you switch on the Test Mode?

Thanks,
Andras

[Andras]

Hey Stacey,

Thanks for reaching out!

I see where you are coming from. The code is still valid, it was developed for the Event Tickets / Event Tickets Plus plugin already. WooTix is simply just the name of the function, it has nothing to do with the outdated WooTickets plugin.

I checked the page and it looks like there was no ticket added to that event. So I would check that as a first.

However, here on the pre-sales forum, I’m afraid we do not provide technical support. Since you / your client have purchased a plugin from us, please login and post your question in the premium forums for that plugin and we can provide you with full, dedicated support there:
https://theeventscalendar.com/support/forums/

Thanks again and cheers,
Andras

[Andras]

Hey Laura,

Thanks for reaching out! I tried this on my computer, have the same version of Edge and I don’t get this error. I have a basic WP install 4.6.1 with only Modern Tribe plugins activated and the visual editor shows up just fine on the Community Events > Add Event page.

From your opening post I don’t quite get it if you need help with this or not. 🙂 In case you do, then please read on. 🙂

Would you mind running a test for conflicts? Basically you need to deactivate all plugins (except for Modern Tribe ones) and switch to a default theme like twentysixteen. And check whether you still have the issue.

Here’s a full guide on how to test for conflicts if you need more details:

Testing Conflicts With Themes and Other Plugins

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Greg,

For the time being I don’t have too good news on that. Unfortunately this is a bug which was discovered not long ago. I could reproduce it with your feed, and also with a test feed.

The bug ticket is already on highest priority so it is in the focus of attention. Without any commitment I believe a fix will come with our next maintenance release. Apologies again and thanks for your patience until the fix arrives.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one. We’ll be happy to help.

Thanks

Cheers,
Andras

[Andras]

Hey Greg,

Thanks for hanging in there! I took a look at the iCal feed. I imported 2 questionable in a local environment and they got multiplied. Please give me some time until I connect with some team members to take a look at this. Thanks for your patience.

Cheers,
Andras

[Andras]

One more thing, I just realized in your sysinfo. It looks like your WP and some plugins are outdated. I would recommend to run an update on them as well.

A.

[Andras]

Hello Sam,

Thanks for your cooperation so far! I’m sorry it is taking so long to get to the root of the issue. I understand if you would want to move to a different platform. I want to let you know that we’re here to support you and to help you find the culprit. In order for me to be fully able to help you, I need some help from you as well.

Since testing for plugin conflicts didn’t provide any result and you didn’t test it with a default theme, that brings me to the strong hunch there might be something in the custom built events page that makes it act up. I know, since it is custom you cannot test it on a default theme, however you could test the simple list view in twentysixteen, whether that produces the same error. If that works well, then it is definitely the custom page. If the issue still exists there (with all plugins off), then we can start working deeper.

I understand you are short on time, though finding the issue might take less time than moving to a different platform. That is up to your judgement though.

In case you are still in play, then the best would be a fresh test site – this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar and Events Calendar PRO
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a closer look while the site is still running under default conditions.

Thanks for your help!

Cheers,
Andras

[Andras]

Hello Craig,

Thanks for going pro and welcome to the forums! Let me try to help you wi that weird issue.

To be able to fully support you, could you please share your full system information with me in a private reply? Here’s a handy guide on how you can do that.

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

It looks like it is only happening with one of the events. Can you confirm that?

Until I receive that I will try to test that issue on a local setup.

Waiting to hear from you.

Cheers,
Andras

[Andras]

Hi Nathan,

Thanks for reaching out with that issue. I’m sorry you are having an issue with this.

9000 times, whoa, that’s impressive. I have a hunch that this is generated by a bot somehow.

Did you have this happen several times / on more events / from more users?

Does that user who did these 9000 registrations seem legit?

Cheers,
Andras

[Andras]

Hello again hikeitbaby,

I believe the code will pretty much work. Only the last function needs to be modified a bit. The css class seems a bit different than I think is needed, and the function is not invoked. Try replacing it with this and see if that works:
function my_custom_admin_styles() {
echo '<style>
body.editor #tribe_events_catdiv {
display:none;
}
</style>';
}
add_action( 'admin_head', 'my_custom_admin_styles' );
Let me know.

Cheers,
Andras

[Andras]

Hey Greg,

There’s an easy fix for that, let me give you some background for better understanding.

When you delete imported events, they still remain in the database hidden. The receive a new post_type designation called ‘deleted_events’. This is done this way, in case someone has a recurring import, and doesn’t want specific events to be imported (so deletes them). So these events remain in the database hidden and are thus prevented from future imports.

Once these ‘deleted_events’ are purged from the database the renewed import will work just fine.

Here is a small plugin that helps you do the purging. Just put it in your plugins folder, activate it, and you will have a Purge option in your admin bar and on the Evnets trash page.

https://gist.github.com/andrasguseo/5f12965ce5a92927842026231b37e339

Let me know how it works out.

Cheers,
Andras

[Andras]

Hi,

Thanks for using the Events Calendar.

Here on the translations forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:
https://theeventscalendar.com/support/forums/

Thanks again!
Andras

[Author]

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