[Andras]

Hey Nathan,

This is a very unique case, so far nobody has seen anything like this. We will need to dig a bit deeper to try to figure out the cause and to fix it if possible.

1. Could you / did you run a conflict test following this guide?

Testing Conflicts With Themes and Other Plugins

Please check and let me know if there is any difference.

 

2. I see you’ve been using Events Calendar Pro for some time. Did you also use Event Tickets / Event Tickets Plus with EC Pro for long in parallel with EC Pro?

Was it running all smooth together until now and this issue came up after a recent update?

Or did you only start using ET / ET Plus only recently and it started with that?

Thanks for your patience and your help in trying to solve this.

Cheers,
Andras

[Andras]

Hello Victor,

Thanks for going Pro and welcome to the forums!

Whoa, you have a whole bunch of questions. 🙂 Let me try to help you with those one-by-one.

To be able to fully support you, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Now let’s get to those questions:

List widget: it doesn’t show me the events of November 2016 and the other previous events.

It looks like the events that are not showing up in the list widget are recurrences of the one starting on October 3.

Please check the setting under Events > Settings > General tab > General Setting section > Recurring event instances. If this is ticked in, then most probably that hides the recurrences in your widget.

 

Is it possible to change the colour of the title event, in the calendar and list, if the event has a concrete tag?? I want to show the events that are full in red but I don’t know how to do it. Maybe by CSS?? How can I do this??

Yes, it is possible to change the title color in month view with CSS. Here is a CSS snippet that will set the event title to red in month view for all events that have the tag diving:
.events-gridview .tag-diving h3 a {
color: red;
}
I’m afraid in list view that is not possible out of the box, but it could be done with some template customization. Let me know if you need help for this, I can get you started.

 

In the calendar view (month), I only see the navigation between months (next month) at the bottom of the calendar. Is it possible to put it on the top also?

This article should help you out solving this.

Add “Next” and “Previous” Links Above the Calendar in Legacy Month View

 

Is it possible to create some filters like only show events from a certain category for instance, and put them on the top of the calendar?

Yes. Every category is accessible through a URL. For example, to show all events in the sports category, this would be the url:

http://youdomain.com/events/category/sports/

You can put it on top of the calendar via customizing your views. These 2 articles should get you started on customizing the template files for the different views:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

 

Is there a guide or something to change some CSS of the calendar?

Not specifically, but you can use your browser’s development tools (hit F12) to see the code and the css used for the specific page. You can grab the classes from there.

In case you need some help to get started on CSS there are plenty of free resources on the web. This is my favourite:

http://www.w3schools.com/css/default.asp

 

Let me know if this helps you out and if you have any more questions. I’ll be here waiting.

Cheers,
Andras

[Andras]

Hey Mehroof,

Thanks for going Pro and using our plugins! I’m sorry you are having this issue with the popup tooltip, let me try to help you out with that.

I looked at your page and the code, and it looks like that the tooltip is missing from the code itself. This could be caused by the theme overriding the calendar templates.

Does the issue still exist when you switch to a default theme like twentysixteen? Please check. If it works fine, then the theme you are using overrides that part.

In this case what you can do is check the template overrides of your theme and adjust those. This can be a simple upgrade (copy the template files from the plugin to the theme to get the latest version) or if the theme does more customizations, then you will need to manually edit / adjust your templates.

These 2 articles should help you get started on the customization:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

Let me know what you find out.

Cheers,
Andras

[Andras]

Hello Douglas,

Thanks for going Pro and welcome to the forums!

Yes, the facebook importer plugin will import past events as well.

Let me know if you have any other questions.

Cheers,
Andras

[Andras]

Hello Kymiel,

Thanks for using our plugins and for reaching out! I can help you with your question.

Where the event details appear is usually driven by the theme you are using. E.g. with the twentysixteen theme the event details appear below the event description.

You can modify your template or create a new one according to your needs. These articles should help you get started.

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

Let me know if this helps and if you have any more questions.

Cheers,
Andras

[Andras]

Hey msiegle,

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Cheers,
Andras

[Andras]

Hey Kathy,

Thanks for reaching out with your question.

Normally we do not provide technical support in the pre-sales forum, but I can take a look at this issue for you to help you decide whether this is the right plugin for you or not. The glitch you are experiencing is obviously not intended. 🙂

Could you share with me a link to your website / page where you are experiencing this issue?

On your second question regarding the font size: there is no option in the Pro plugin (or any of our premium addons) to easily adjust the font-size. These are usually handled by the theme you are using. You should be able to make adjustments like that with CSS tweaks. For this the following articles in our knowledgebase should be helpful:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

Waiting for your reply.

Cheers,
Andras

[Andras]

Hi Coleen,

I am glad to see you were able to figure it out and solve the issue.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new thread. We’ll be happy to help.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

[Andras]

Great, looking forward to see how it works out! 🙂

Have a great start of the week!

Andras

[Andras]

Hey hikeitbaby,

That’s a fair suggestion, it gives place for some misunderstanding. Thanks for bringing it up. I’ll flag it on our next team meeting.

Unfortunately I don’t know any way to override those timezone settings. And as a personal opinion, I believe GMT based timezones like PST could be more confusing because of the daylight saving time that kicks in (and out) on different dates around the world. That is why you see UTC zones in the list, as that is constant, not influenced by daylight saving. And the cities in the list are sortof GMT based and they all do take into account the daylight saving time changes. E.g. if you choose New York, then the system knows on which date DST kicks in and out and uses it accordingly.

I hope this clarifies. Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Thanks for clarifying, Nathan!

So if I understand correctly, you have several (in cases several hundred / thousand) RSVPs from one person for the same event, and that happens with multiple events, not oly one.

Please allow me some time to discuss this internally, if someone saw an issue like this before.

I’ll get back to you soon.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Laura,

No worries at all, we are happy to help!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks! https://wordpress.org/support/view/plugin-reviews/the-events-calendar

[Andras]

Hi hikeitbaby,

Thanks for your feedback. Indeed, the CSS hack is not the nicest solution.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.
http://tribe.uservoice.com/

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks and cheers,
Andras

[Andras]

Hi Leslehman,

Did you manage to solve it? Can I close this thread?

Thanks for getting back to me on this.

Cheers,
Andras

[Author]

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