Update my annual subscription

[Lester Lehman]

I received an email that my subscription is almost up, I paid $149 last year, my renewal is for $599, not sure why, I want to pay $149 again with the discount for renewing, how do I do this?

• This topic was modified 9 years, 6 months ago by Chaim P Chester.

[Andras]

Hello leslehman,

Thanks for reaching out to us!

That is indeed a curious case.

What do you get / see when you go to https://theeventscalendar.com/license-keys/ and check the renewal there?

Let me know and we’ll work it out.

Cheers,
Andras

[Lester Lehman]

Still appears to be wrong, it has two fees, I only need the one Business Version for 3 sites @ $149 – the discount for renewing

[Andras]

In your account I only see one product, that is the one with the license key in your screenshot.

Also on the screenshot I see a link where you can edit the cart and go back. Can you go back and remove the EC Pro which is non-renewal?
In the cart you can just set the amount of that to zero and update the cart to remove it.

Let me know if that works.
A.

[Andras]

Hi Leslehman,

This is just to check whether you have managed to sort out the subscription renewal or if you need any help.

Cheers,
Andras

[Andras]

Hi Leslehman,

Did you manage to solve it? Can I close this thread?

Thanks for getting back to me on this.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts