[Andras]

Hello Sagi,

Thanks for going Pro and welcome to the forums!

I’m afraid there is no direct function to get the venue details.

However, venues are handled as a custom post type, and as such it can be accessed with a query, then a get_the_content() / the_content() call.

(For this look in wp-content\plugins\events-calendar-pro\src\views\pro\single-venue.php)

I hope this helps you get started. Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hey Dave,

Thanks for using our plugins and welcome to the forums! Let me try to help you with that misalignment.

I haven’t been able to find any other future events on your site that sells tickets, so I couldn’t compare. The issue with the misaligned buttons comes most probably from the theme you are using. You can try to test how it looks with a default theme like twentysixteen .

In order do hide those two buttons add the following little snippet to your theme’s (preferably child theme’s) style.css file:
.edd.quantity .minus, .edd.quantity .plus {
display: none;
}
 

This will cause some misalignment, so I also recommend adding this, that should provide a fix:
.edd.quantity input.edd-input {
display: inline;
margin-right: 10px;
margin-top: 20px;
text-align: center;
width: 50%;
}
 

Let me know if this helps.

Cheers,
Andras

[Andras]

Grüss dich Manuela

Thanks for using our plugins and reaching out! Let me try to help you with this.

You will need to do some template customization for that. Here are 2 articles that should get you started:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

 

You will need to customize this file for the single event view:
wp-content\plugins\the-events-calendar\src\views\modules\meta\venue.php

And this file for the list view:
wp-content\plugins\the-events-calendar\src\views\list\single-event.php

Let me know if this gets you started.

Cheers,
Andras

[Andras]

Hey Sarah,

Thanks for reaching out!

That can be done with a simple setting. Go to Events > Settings > Display tab > Date Format Settings section > Date without year and enter the format in there.

If you want like: September 30, 2016, then use this: F j, Y

If you want like: September 30th, 2015, then use this: F jS, Y

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Kathy,

Thanks for your question. I’m sorry, you can’t safely paste it in here, since this is a pre-sales forum where we normally don’t provide support. Private replies are only available in the Pro forums.

As said it looks like a theme issue to me. It even gives me the feeling that it doesn’t load the design fully. Did you manage to test it with twentysixteen?

If you think it does load the full design and you decide to go with our Pro plugin then our support team should be able to provide you with a CSS tweak that will hide that spinning icon.

I hope this helps and looking forward to see you in the Pro forums.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hey Zachry,

Thanks for going Pro and using our plugins! I’m sorry you are having an issue with the map view. Let me try to help you with that.

To be able to fully support you, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks and Cheers,
Andras

[Andras]

Hello Charles,

Thanks for reaching out! Let me try to help you with your question.

When you make modifications to the template files, then they will affect all events, not olny a specific one. Unless you put in some code that check which event you are showing. Event ID is a tricky one to use as you would need to update the code every time you have a new event that you want to show like that. Using a special event category for those events would make more sense.

For this you can use the tribe_event_in_category function.

And any customization you do, I would recommend you do it in a child theme. Here are some articles that can get you started on that:
https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

Does this help?

Cheers,
Andras

[Andras]

Hello Karly,

Thanks for reaching out to us to share your idea. Your input is much appreciated, feedbacks like this allows us to continuously improve our plugins.

I will bring up your request on our next team meeting to bring it into focus, and hopefully it can get implemented soon.

I am going to close this ticket to new replies and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one. We’ll be happy to help out.
Thanks and Cheers,
Andras

[Andras]

Hello Alexander,

Thanks for going Pro and welcome to the forums!

I am glad to see you were able to figure it out the issue with the shortcodes!.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket. We’ll be here to help out.

Cheers,
Andras

[Andras]

Hello Claire,

Thanks for using our plugins and for reaching out! Let me help you with your question.

By default, if you collect attendee information when purchasing a ticket, that is included in the CSV export of the attendees (when you hover over an event and click ‘Attendees’).

As a first please run a test for conflicts based on the below guide and check if that solves the issue:

Testing Conflicts With Themes and Other Plugins

 

If the issue still exists, could you please send me the following to be able to investigate:

• a screenshot of how the ticket is set up for the event, including the form
• a screenshot of how your attendee list looks like, possibly one showing the collected details
• a screenshot of how the exported CSV file looks like

Thanks and cheers,
Andras

[Andras]

Hey Stacy,

By chance I now discovered something. Check if you have properly pasted this code to your functions.php file.

https://gist.github.com/theeventscalendar/180aac35016f667d5d51

That is needed so that the page redirects to the WooCommerce ticket product page.

Cheers,
Andras

[Andras]

Hello again Stacey,

It looks like I’m going to help you out with this. 🙂 Thanks for posting it as a new topic, much appreciated! It helps us keep the support forums a bit more clean and organized.

I see that your Events Calendar plugins are a bit outdated. I would like to ask you to run an update on them, and possibly on the other plugins as well.

I have tested the code you reference in your post on a local test site and for me all works fine, also with Divi. So we will need to dig a bit deeper to find out the source of the problem.

As a first, it would be great if you could run a conflict test. For this please deactivate all the plugins except for the Modern Tribe ones and WooCommerce (as these are needed for the functionality), remove / disable any custom code in your functions.php file (except for the one needed for this customization) and check if the issue still exists. This can help us eliminate any issues with other plugins.

If the problem still exists, then I would like to ask you to share with me the following things in some form:

• The content of your functions.php file (you can use bitbucket or gist or a similar service)
• The content of your wp-content\themes\{your-theme}\tribe-events\wootickets\tickets.php file
• A screenshot of your ticket settings which is set up at the event
• A screenshot of your ticket settings which is the WooCommerce product

Thanks and cheers,
Andras

[Andras]

Hi Kathy,

I checked the page, I see where you’re coming from.

To me it looks like a theme issue. Could you possibly test it if you are getting the same issue when you switch to a default theme like twentysixteen?

Also, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This could help us find the source of the problem.

Thanks and cheers,
Andras

[Andras]

You are very welcome and thank you for your kind words!

Indeed it does help a lot. We value any and all feedback from our users.

When you develop something you have an idea how you want to do it, but at the end the users might want something different. This is where user feedback helps a lot, helps us make a better product. So, thank you again!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we can help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

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