Exporting Additional Delegate Info

[Claire]

Hi,

When I export my attendees list it doesn’t appear with job title or any additional field questions I have included on reg. Please can you advise where this information is stored and how I include it within the export details.

Thanks
Claire

[Andras]

Hello Claire,

Thanks for using our plugins and for reaching out! Let me help you with your question.

By default, if you collect attendee information when purchasing a ticket, that is included in the CSV export of the attendees (when you hover over an event and click ‘Attendees’).

As a first please run a test for conflicts based on the below guide and check if that solves the issue:

Testing Conflicts With Themes and Other Plugins

 

If the issue still exists, could you please send me the following to be able to investigate:

• a screenshot of how the ticket is set up for the event, including the form
• a screenshot of how your attendee list looks like, possibly one showing the collected details
• a screenshot of how the exported CSV file looks like

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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