Returning Customer notice

[Ronald Burton Adams]

Hi,

We were doing some ticket test earlier and was able to successfully do the test but only on Test Mode purchase.
When we disabled the test mode, we were getting the error saying he was a returning customer and require us to login. Unfortunately, we do not know the login. Are we supposed to get a login access via email after our test purchase? Also, we were trying to do the test on a different browser but we were getting the same issue. Is it because we are using same computer or IP that it won’t allow us to do a ticket purchase for another person? If so, how to disable such setting so that we can do multiple tests on the same computer or at least different browser should work.

Hope to hear from you soon. Thank you

[Andras]

Hello Jerry Lee,

Thanks for using our plugins and for reaching out! Let me try to get to the bottom of this.

To be able to give you full support, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, can you please explain what you exactly mean by “do the test […] on Test Mode purchase”? Where do you switch on the Test Mode?

Thanks,
Andras

[Andras]

One more thing: if you could share the steps you did, so I can try to recreate the issue would be most helpful.

Thanks and cheers,
Andras

[Ronald Burton Adams]

This reply is private.

[Ronald Burton Adams]

This reply is private.

[Andras]

This reply is private.

[Ronald Burton Adams]

This reply is private.

[Andras]

Hey Jerry Lee,

I’m super happy I could help and your site is functioning as intended.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new one. We’ll be here to help.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

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