[Andras]

Hello Darren,

Thanks for using our plugins and welcome to the forums! Let me help you with your questions one-by-one.

 

1. in the events list view the text sits underneath the image, not to the right. I wish them to be like the screenshots with image to the left, and text to the right.

I believe this comes from the theme you are using. Nonetheless, this can be adjusted either by making the container wider or the image or the description less wide. For making the image less wide copy this css snippet into your theme’s style.css file. This should also provide a solution for less wide screens.

.tribe-events-list .tribe-events-event-image {
max-width: 210px;
}
@media screen and (max-width: 480px) {
.tribe-events-list .tribe-events-event-image {
max-width: unset;
width: 100%;
}
}

3. In each of the specific event pages I have selected to display a map but no map seems to appear.

This should be fixed if you set up a Google Maps API key. Check the link below for instructions on how to get an API key and then enter it under Events > Settings > APIs.

https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

 

4. Still in the event pages at smaller screen sizes the tickets and RSVP section goes a bit crazy and loses some of the nice styling which is present at medium screen sizes, plus the background. How do I fix this so that whatever is being applied at small screen sizes is better laid out and still have the background?

This snippet copied to style.css should help you fix that:

.single-tribe_events #tribe-events-content form.cart {
background: #fafafa none repeat scroll 0 0;
padding-left: 10px;
padding-right: 10px;
}
@media screen and (max-width: 768px) {
h2.tribe-events-tickets-title {
padding-top: 10px;
}
}

Please check these and let me know if they fix it for you.

Cheers,
Andras

[Andras]

Hello Rob,

Thanks for reaching out with your question.

By default the WooCommerce product pages for tickets are hidden and not accessible. I believe you will need to make them visible. Possibly this knowledgebase article will help you solve that issue:

Sell Tickets From the WooCommerce Products Page

Please let me know how that works out.

If that doesn’t work, then please also post your system information, here’s a guide for that:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
Andras

[Andras]

Hello Cliff and welcome back!

Thanks for reaching out and I’m really sorry about the issues with the orders not being shown for the tickets.

In your system information (thanks for submitting it, saves both of us time 🙂 ) I see that you are using outdated version of our plugins. Since then numerous bugs have been squashed and enhancements have been done. Could you please update them to the latest version and check if the issue still exists?

If you will still have the problem, then please also post some screenshots of the orders and the attendee / event page, where these orders are not showing up.

Thanks and cheers,
Andras

[Andras]

Hi Christos,

I’m sorry that the issue still persists and we couldn’t find a solution / fix for that.

I’m trying to get an extra set of eyes to look at this issue, I ask for a bit of patience. Thanks!

Andras

[Andras]

Hi Jacob,

Thanks for running the test. Apart from deactivating the plugins, did you also try switching the theme to a default like twentysixteen ?

If you still get the error with twentysixteen then we can dig further. If you don’t get the error with it, then there’s something fishy in the theme you are using. Check if there is any customization using the tribe_is_recurring_event function. Disable that and check if that fixes it.

Here’s an idea for the second error that you get on the admin. It could be a translation that did not include the placeholders like %s or %d. To fix this you can do the following:

Quick:

• Switch your WordPress language to English and check if you still get the error. If not, the read further. If you still get the error in English, then let me know.

Long:

• find your translation files here wp-content\plugins\the-events-calendar\lang\and here wp-content\plugins\events-calendar-pro\lang\
• Open the .po files with PoEdit
• Choose Catalog > Update from POT file
• Browse for the .pot file in the respective folders above
• Check if the translations are correct with special attention to the %s, %d and similar ones

Let me know the results and we’ll take it further from there, if needed.

One more thing I discovered, it seems you are using the same slug for events and event. That could also cause issues, I recommend changing one of those under Events > Settings > General tab.

Cheers,
Andras

[Andras]

Hi Robert,

I haven’t been able to limit it to only the map view so far. Here is the snippet that you need to paste into the functions.php file of your theme:

https://gist.github.com/andrasguseo/552c25143f0856341166acc4c72c5436

Please let me know if this does the trick for you.

Cheers,
Andras

[Andras]

From above the date search box you can remove it with this css code:

#tribe-bar-dates .label-tribe-bar-date {
display: none;
}

Does this solve it?

Or you want to remove the whole search box?

Removing changing the “Date” placeholder text is a bit more tricky. To make that disappear add this css snippet to your theme’s style.css file:


#tribe-bar-dates > input::-webkit-input-placeholder, /* Chrome/Opera/Safari */
#tribe-bar-dates > input::-moz-placeholder, { /* Firefox 19+ */
#tribe-bar-dates > input:-ms-input-placeholder, { /* IE 10+ */
#tribe-bar-dates > input:-moz-placeholder { /* Firefox 18- */
{
opacity: 0;
}

Note that this last piece is non-standard syntax, that is why all the naming craziness.

Hope this helps.

Andras

[Andras]

One more, you can use Google Sheets, open the file there. It automatically recognizes the utf8 encoding so you don’t need to do anything with the file beforehand.

Cheers,
Andras

[Andras]

Hi Brian,

Had some discussions with the team and was checking also around. This looks like a generic _issue_, not related to our plugins. As I meantioned, I also had this with WooCommerce export.

It seems to depend on the encoding used by your database. I believe WordPress uses by default UTF-8 (now switching to utf8mb4) because that covers basically all character sets around the world. This is why the CSV exports also have UTF8 encoding.

I also found another workaround for the issue. Open the CSV file in Notepad, then do a Save As… and choose ANSI as Encoding. Then open it with Excel and it should be fine. You can try this as well.

I hope this helps and I’m sorry I cannot give you an automatic solution. At the moment that is not possible.

Let me know if there’s anything else I can help you with.

Cheers,
Andras

[Andras]

Hi Victor,

Thanks for getting back in touch. We don’t take on these kinds of customization projects ourselves. The projects we work on for clients usually start at $20.000.

We do have a list of folks who might be able to help out with some development on your site.

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Or, since Avada is already customizing our templates, you could try to get in touch with them to help you out with some further customization.

Thanks for your understanding!

Cheers,
Andras

[Andras]

Hi Robert,

Thanks for sending me that.

I can give this a try but I have some clarification questions for this:

When someone goes to the map view, you immediately want to filter it to the current day?

Or first they should see everything and when they choose to filter to a specific date, then the results should be only from that date? (This was the case in the other thread.)

You only want this in the map view?

Thanks,

Andras

 

 

[Andras]

Hey Mark,

Yes, the list view is also using ajax calls I believe.

Talked to the author and he said he will try to look at it, however he is pretty busy at the moment, so couldn’t give me an estimate. Thanks for hanging in there.

Cheers,
Andras

[Andras]

Hi Michael,

Thanks for the clarification. I looked it up and you will need to override this file:

wp-content\plugins\event-tickets\src\views\tickets\email.php

Copy it to

wp-content/[your-theme]/tribe-events/tickets/email.php

And then you can start editing it there.

You might need to include tribe_events_get_event or tribe_events_get_the_excerpt to include the description. And tribe_get_organizer_website_link for the organizer’s url.

You can find more functions and more info on these functions here:
http://theeventscalendar.com/functions

Hope this will get you started. Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hi Judy,

Thanks for clarifying! My bad, I should have realized from your previous posts.

This is indeed a curious case. I was testing on a local install and so far I haven’t been able to reproduce the issue. Hang in there we are going to fix this.

The shortcode, if typed in correctly, should work on any page. Maybe there is a small typo in it (e.g. curly quotes vs. straight ones) or Visual Composer does something to it.

I will need to ask you some questions and to do some tests, to be able to find the cause. Some of the questions might be simple / obvious, sorry about that, just need to make sure.

1. Are the shortcodes used exactly the same on the 2 pages? Please check for typos and curly quotes as they might cause issue.
2. Did you test on any other page what the result is? (Try to put in in the “foundations” or the “trainer” page and see if it works there.
3. I see you are using visual composer. Please set a up a new blank page using the classic editor and check if the shortcode works there.
4. Then switch to Visual Composer and check if it works with that.
5. Try to set up a similar structure (row, column etc.) for the shortcode container like you have on the “teacher” page where it doesn’t work and see what it does.
6. Try to remove the whole shortcode container on the “teachers” page and put it back in.
7. Try putting the shortcode at the beginning of the page. (I heard some visual builders have a problem when several shortcodes are used on the same page.) If it works in the beginning, then try moving it down little by little and see where it breaks.

Please test these and let me know the results. And we take it further from there.

Thanks and cheers,
Andras

[Andras]

Hello Judy,

Thanks for using our plugins and welcome to the forums! I can answer your questions here.

Ticket ordering:

I’m sorry to hear your disappointment regarding the ticket ordering. We don’t have that feature planned in the near future. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

 

Disable displaying a price range for multi-tier pricing for events

For this I believe this snippet will give you the solution. Paste it into your child theme’s functions.php file:

https://gist.github.com/ggwicz/548e97e249c8eb253be3

 

Let me know if this helps and if you have any other questions.

Cheers,
Andras

[Author]

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