[Andras]

Hi Keri,

Thanks for going Pro and welcome to the forums!

Also thanks for the detailed testing and descriptions, that will help us to start faster.

I see that you did a lot of test. I would like to ask you to do a conflict testing based on this guide:

Testing Conflicts With Themes and Other Plugins

And also, only input your Google Map API key under Events > Settings > APIs.

Please let me know the results and we’ll take it from there.

Cheers,
Andras

[Andras]

Hello Louise,

Thanks for using our plugins and welcome to the forums! I’m sorry you are having issues with importing events from another site.

I also checked that thread now, which you are referring to  and I saw this mention there:

At this time there is no way to do more than one month at a time.

Unless you also use the snippet linked there, you will not be able to do an import like that for events one year ahead.

However, you can try to use the other method described here:
https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/

 

Let me know if this helps.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Damien,

Thanks for getting back to me on that with the details.

I can think of one scenario of which we know. When a user adds a ticket with attendee information to the cart, then either switches to another PC or loses session information (session times out), then the ticket stays in the cart, but the attendee information is lost.

Is there a way you could check if this is the case?

I see you are using multisite and WooCommerce Multistore. Are all the faulty orders coming from the same site / domain?

Andras

[Andras]

Hi Robert,

Usually I would recommend you to use a child theme, because if you use the parent theme, then your modifications will be lost after a theme update.

However, we have discovered a bug with twentysixteen, where the datepicker goes haywire with the twentysixteen child theme and becomes unusable. This will be fixed eventually, but cannot commit to any date at the moment.

If you want to go totally safe, then try to look for another basic theme, where you can create a child theme and works well. Twentyfourteen works, I tested that.

So to sum it up:

• You can paste it into twentysixteen functions.php, but it will be lost with theme update
• twentysixteen child theme has a glitch 🙁
• twentyfourteen child theme works

More details on child themes are here:
https://codex.wordpress.org/Child_Themes

Is this helpful?

Cheers,
Andras

[Andras]

Gergana, thanks for chiming in! Super helpful, thank you!

Kirk, please let me know if that works for you.

Thanks and cheers,
Andras

[Andras]

Hey Brian,

Yeah, the utf8mb4_unicode_ci is the new recommended standard / default by WordPress to cover the needs of all character sets.

I’m not sure this will be fixed or that this needs a fix. Simply, the CSV data that gets exported is using utf8 encoding (like the database). And Excel is using something else, which cannot be changed (yet). That is the source of the problem.

You can try using a different encoding in your database, if that helps. I’m not sure, I haven’t tested it.

Other than that you will have to use one of the workarounds.

Until now I’ve been using the Excel Get External Data one. I recently figured a slightly different way which also might help you out. It only needs that you save your export always with the same file name to the same location.

Here’s how this works:

1. New blank Excel file
2. Data > New Query > From file > From CSV
3. Choose the file
4. In the dialog choose utf8 as your encoding (plus whatever other setting you need) and click load.
5. This will create a nice table for you.
6. Next time when you do an export, save it with the same filename as before and overwrite the file
7. Open your excel file which you created previously
8. Go to Data > Refresh All > Refresh (on the sheet where you have the table)
9. The new data should automatically be imported (overwrites the previous data) and should have the proper formatting as it was already set to utf8.

You can have a template excel file, which you open, refresh, then save under a different name if needed. This way you will always have the template excel linked to that csv file.

Note that I don’t know what happens 1) if you delete the csv file; 2) move the excel file to a different folder. 🙂 I haven’t tested that. So most probably I would do a copy -> paste values before, to remove the link to the csv file.

For me this solution works at the moment, because I don’t need to save the old exports, I always just need the newest one.

If you need to save all exports, then probably I would go for opening in notepad and re-saving with the ansi encoding. Then you’re set.

I hope this helps!

Cheers,
Andras

 

[Andras]

Hi Christos,

Thanks for sharing that. Indeed that might give us something to work with. The 500 Internal Server Error is not Events Calendar specific, it can be caused by many things. To solve it I usually follow the recommendations in this post. That helped me fix my 500 ISE’s several times in the near past.

http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

 

And here are further 2 paths to move forward on solving this issue. Again, I’m sorry this is taking so long, this is quite a unique case so there is unfortunately no click-this-button-and-done fix for it. We are doing our best to help you solve this, so you business can continue without hiccups.

1. Revert back to The Events Calendar 4.2.7 and check if all works fine there. This will tell us if indeed the errors are coming from the update or maybe something else.

You can download the earlier version from your tec.com account here, or from .org here.

You will need to manually install it. Just log in to your server with FTP, delete (or rename) your wp-content/plugins/the-events-calendar folder, and upload the contents of the zip file.

Your data and setting should be safe. Nonetheless I recommend that you do a full backup before performing any kind of update (downdate), just in case.

2. Would you be willing to set up a test site on a sub-domain to test for conflicts? This would give us a clean slate to work with and also a safe spot to do whatever tests.

Looking forward to your feedback.

Cheers,
Andras

[Andras]

So happy to hear that helped, Brenda!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Super cool!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

This reply is private.

[Andras]

Hello Damian,

Thanks for reaching out! I’m really sorry about your issue with the attendee information. Let me try to help you with this.

As a first I would like to ask the following:

• Could you please run a test for conflicts based on this guide and let me know the restults: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• Did you test it yourself, can you confirm the issue exists for you?
• Do you get that error with all tickets or only with some tickets? (There is a known limitation, if you increase the ticket number on the cart page, then additional attendee meta is not collected.)

Looking forward to your answer and helping you solve this.

Cheers,
Andras

[Andras]

Hello Stephanie,

Thanks for reaching out!

This is a Divi specific issue. Fortunately the solution is easy.

Go to Divi > Theme Options > General and look for Number of Posts displayed on Archive pages. Set that number to a higher one – preferably the one you have under Events > Settings > Number of events to show per page – and that should fix it.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Brenda,

Thanks for going Pro and welcome to the forums!

You will need to transfer your license from your development site to your live site. This knowledgebase article has all the details you should need for that:

https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

Let me know if I can be of any more assistance.

Cheers,
Andras

[Andras]

Hi Yoni,

Thanks for reaching out with your question!

As for the customization, if you only want to include the start date, then you will need to adjust that second snippet from the article. In the middle of that you see an if … else statement. You will need to remove that because you only need the start date and you need that in all cases. So delete the lines 17-23 and 25-26. Only this line should remain there:

<ev:startdate><?php echo tribe_get_start_date(); ?></ev:startdate>

As for including it in your email newsletter, that depends on what tools you are using. There might be some newsletter plugins which can tap into your custom post types (like events) and pull the data from there. In other cases you would most probably need to manually enter the events, or use RSS if that is possible.

Hope this helps! Let me know if there’s anything else.

Cheers,
Andras

[Author]

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