[Andras]

Hello rick1975,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this issue with the end date changing during import. This bug is already known to us and the bugticket is already on high priority. I will add your thread to it as well to give it more push. Unfortunately I don’t have any workaround for this at the moment. (You could possibly try the legacy iCal importer.)

It would be great if you could share the feed that you are trying to import so we can test it as well. Would that be possible?

Thanks and cheers,
Andras

[Andras]

Welcome back Rob!

Mathew, thanks for your valuable input!

Rob, please check out Mathew’s recommend and let me know if you still need some help, although in this case, since it seems to be theme related, my options are limited. We’ll see. Let me know.

Thanks and cheers,
Andras

[Andras]

Hello Anjana,

Thanks for going Pro and welcome to the forums! I’m sorry you are having this issue with google maps. Let me help you figure out where the issue lies.

As a first I would like to ask you to run a test for conflicting plugins and theme. Here is a guide how you can do that:

Testing Conflicts With Themes and Other Plugins

I suggest you start switching your theme to a default one like twentysixteen and check if you are still experiencing the issues there.

Please let me know the results and we’ll take it further from there.

Thanks and cheers,
Andras

[Andras]

Hi Lisa,

Thanks for reaching out, welcome to the forums! I’m sorry you are having this issue.

This could happen when a user adds a ticket with attendee information to the cart, then either switches to another PC or loses session information, then the ticket stays in the cart, but the attendee information is lost.

We already have a bugticket for that. I will add this thread to it as well to give it more push. It is on high priority.

Until then you could try to find a plugin or implement a code that will empty your shopping cart if it is not paid within 10 minutes or so, and put a countdown timer, so the visitors know about it.

I hope this helps and I’m sorry I’m not able to give you a fix for this at the moment.

Let me know if there’s anything else.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi templesinai,

Thanks for reaching out and I’m really sorry you have an issue with the DST when importing events.

As a first I would like to ask you to share with me your system information. Here’s a handy guide on how you can do that. (There is the super easy way, and the easy way. 🙂 )

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Usually it has to do with the timezone settings of your WordPress site under Settings > General. You can have it set UTC based or location based. I don’t see at the moment what your setting is, but try the other one. 🙂

The other thing you can try is importing with Event Aggregator if you have already updated to The Events Calendar 4.3+. Since you have a valid license for iCal importer you were granted a license for Events Aggregator for the same time period as well. You should be able to find it here.

(If you already have version 4.3 or above – very much recommended – the you will find Events Aggregator under Events > Import, while the “old” iCal importer will be under Events > Legacy import.)

Please also share with me the link to the feed that you try to import. Once I have your system information and the feed I should be able to help you further if the issue is not solved yet with the above.

I hope this helps and I’m looking forward to hearing back from you.

Cheers,
Andras

[Andras]

At the moment I don’t have any solution that I could recommend for this. What you can try is to look for a solution that empties the cart if it is not paid within 10 minutes or so. And put there a countdown as well, so people know that their cart will be emptied.

Regarding that session issue, we have a bugticket on file. I’ll add your thread to it to give it more push and hopefully a fix will be along soon.

I’m sorry I cannot propose a better solution at this time.

Let me know if you need anything else.

Cheers,
Andras

[Andras]

Hi Louise,

Thanks for clarifying that. As George already stated in that thread, that “is not an official product or anything, so it may not work, and if it does not then we are unfortunately not able to troubleshoot it.”

I checked the feed link you sent and I get to download an .ics file. If I try to import that with Event Aggregator or iCal importer, then the import works. I know this is not automated, but that’s the only solution I can suggest at the moment. I believe downloading that file and running an import once a week should be easily doable.

I’m really sorry I’m not able to give you an automated solution at the moment. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Let me know if there is anything else I can help you with.

Cheers,
Andras

[Andras]

Hi Christos,

Thanks for sharing the above and I’m happy to see that everything works fine with the rolled-back version.

Again, my sincerest apologies for the troubles you had to go through. I know how frustrating and nerving it is when a software error is hurting your business. (Had and have some of those myself with some other plugins.)

I can assure you that EA went through rigorous testing and a public beta phase, which also helped us kill many bugs and improve performance and functionality. Due to the multitude of different environments (server, WordPress, plugins etc.) it is impossible to test it in all of them. That is why feedback and error reports like your are very important to us so we can continuously improve our products and services. Thanks you very much for hanging in there so long and providing all the information that you did.

Would you be willing to help further troubleshoot this issue with setting up a test site on a subdomain?

Is there anything else I can help you with? Do you have a thread open for that FB event url issue?

Or can I close this topic for now?

Thanks and cheers,
Andras

[Andras]

Hey Jon,

Wow, major and awesome work there!!! Big kudos for sharing that, indeed, I’m sure it will be helpful for others as well.

Regarding the flow, at the moment I believe there is no simpler way to do it. You do need the 2 steps in the database. I will paste the 2 Sql queries here again in a bit more readable format.

$eventBreak = “DELETE FROM database_name.wp_postmeta WHERE meta_key LIKE ‘_eventrecurrence’ “;

$eventUpdate = “UPDATE database_name.wp_posts SET post_parent = ‘0’ WHERE post_type
LIKE ‘tribe_events’ “;

 

Thanks again for this awesomeness! Keep rockin’!

Let me know if there is anything else in this topic I can help with, or if I can close it down.

Thanks and cheers,
Andras

[Andras]

Hey Judy,

Thanks for getting back to me with the answers. I’m sorry that we didn’t yet move too much. Let me assure you we are here to help you solve this issue.

The next thing we need to test is if there are any conflicting plugins or possibly the theme you are using. In the below knowledgebase article you will find detailed instructions on how to run a test for conflicts. Please go through that and let me know the results. It should help us find the source of the issue.

Testing Conflicts With Themes and Other Plugins

Looking forward to hearing from you back and thanks for hanging in there.

Cheers,
Andras

[Andras]

Hey Rob,

I am glad to see you were able to figure it out.

Since you marked it resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Cheers,
Andras

[Andras]

Hi Jessica,

Thanks for using our plugins and welcome to the forums! Let me help you with this.

Your markup seems to have some typos.

If this is the page where you want to hide it
https://alexandria.sportrock.com/event/open-belay/2016-11-13/

then use this snippet instead:

body.postid-14132 .tribe-events-single .tribe-events-schedule .recurringinfo {
display: none;
}

If that’s not the page, then please send me a link to the exact page and I most probably can help you out.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Daniel,

Thanks for using our plugins and welcome to the forums!

We have just recently launched Event Aggregator, which is our new importing product with more functionality that iCal importer. When we launched EA all license holder of any of our importer plugins have received a license for EA for the same time period.

And the good news is, new customers are also included in that. 🙂 So you can activate Event Aggregator by entering your EA license key under Events > Settings > Licenses. You will find your EA license key in your account under License keys, or via clicking on this link:

https://theeventscalendar.com/my-account/license-keys/

I hope this helps. Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hello liamrabbitt,

Thanks for reaching out! I’m sorry you are experiencing issues with importing that CSV file. Let me help you out.

I downloaded your csv sample and tried importing it with Event Aggregator. All worked fine.

On the screenshot you sent me however, I see semi-colons (;) as separator characters, not commas (,). That could very well cause the issue.

How you can solve that is basically open the file in a simple text editor like Notepad and do a find/replace for “;” to “,” and that should do the trick.

Let me know how that works out.

Cheers,
Andras

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