attendee information not being saved

[Damian]

HI,

When we export the attendees list, we are having no information for the fieldset we add as a requirement.
It is like the client “jump” the javascript check and leave all the fields in blank, and all of them are mark as required.
Doing a bit of research, I found that in table wp_postmeta there is NO information with the meta_key _tribe_tickets_meta

Why the system is not recording that information?

thanks,

Damian

[Andras]

Hello Damian,

Thanks for reaching out! I’m really sorry about your issue with the attendee information. Let me try to help you with this.

As a first I would like to ask the following:

• Could you please run a test for conflicts based on this guide and let me know the restults: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• Did you test it yourself, can you confirm the issue exists for you?
• Do you get that error with all tickets or only with some tickets? (There is a known limitation, if you increase the ticket number on the cart page, then additional attendee meta is not collected.)

Looking forward to your answer and helping you solve this.

Cheers,
Andras

[Damian]

Hi!!

thanks for replying.
I’m using twentysixteen theme original, only change the font.
There are no more plugins rather than woocommerce.
No, I cant reproduce it. My browser (chrome) do not allow me to continue.
It happened 12 times from 200 tickets sold, and in almost all the ocurrences it was the only ticket bought. (yes, you are right about limitation increasing the number from the cart, but this is not the case)

thanks!

[Andras]

Hi Damien,

Thanks for getting back to me on that with the details.

I can think of one scenario of which we know. When a user adds a ticket with attendee information to the cart, then either switches to another PC or loses session information (session times out), then the ticket stays in the cart, but the attendee information is lost.

Is there a way you could check if this is the case?

I see you are using multisite and WooCommerce Multistore. Are all the faulty orders coming from the same site / domain?

Andras

[Damian]

Hi Andras,

yes, it is coming from there.
Is there any workaround to avoid this?

Damian

[Andras]

At the moment I don’t have any solution that I could recommend for this. What you can try is to look for a solution that empties the cart if it is not paid within 10 minutes or so. And put there a countdown as well, so people know that their cart will be emptied.

Regarding that session issue, we have a bugticket on file. I’ll add your thread to it to give it more push and hopefully a fix will be along soon.

I’m sorry I cannot propose a better solution at this time.

Let me know if you need anything else.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hi there,

Just wanted to share with you that a new maintenance release (for the Week of 1st May 2017) is out, including a fix for this issue 🙂

Now attendee meta is saved alongside the WooCommerce cart session instead of just relaying on cookies. Hopefully this prevents issues with empty attendee information in the attendees report!

Find out more about the release → https://theeventscalendar.com/maintenance-release-week-1st-may-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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