[Andras]

Hi chelan17,

Thanks for reaching out!

Sorry to hear about your troubles. Let me help you with this.

By default, if an event is marked as featured, it will look different in the list view. Our default setting is that the featured image will be put above the event title and details and will be enlarged / made full width.

You can override this with creating a template override for list view and / or with CSS.

I see you are using Enfold. While I’m not fully familiar with it, there might be some settings for this.

Also, it’s converting the text to white on a grey box.

This depends on the theme you use and its settings. If you need help changing this then share with me a URL where this is visible, and I can help you create the needed CSS.

I downloaded the customizer only to realize that only allows you to edit the calendar styling in month view.

Yes, for the time being it only adds options to customize the month view, but we do intend to expand its functionality to all views. Next is going to be the list view, though I’m not sure you will be able to change the featured image size yet. Thought not a bad idea, so I will put this on the list.

Let me know how I can help you further.

Cheers,
Andras

[Andras]

Hi Deirdre,

Thanks for using our plugins and welcome to our help desk!

Happy to hear your email issue seems to be solved. Should the issue come back, do not hesitate to get in touch with us!

why it’s saying you must be logged in when you I do NOT have it checked

Logging in is not required when making a purchase, and the setting you refer to is not connected to the “Log in or create an account before purchasing” sentence you see below the ticket list. The sentence nudges the user to create an account but it is not required for the purchase.

If you want, you can hide that sentence with copying the following snippet into your (child) theme’s style.css file or where ever you do css adjustments.

[code language=”css”]
.tpp-add {
display: none;
}
[/code]

Does this help?

Cheers,
Andras

 

 

[Andras]

Hi mryoungconntact.com,

Thanks for reaching out to us!

There is no built-in option to remove the categories of the events being imported with EA.

I guess it would be possible with some custom code, however, that is outside of our stated scope of support. We may be able to assist you further, but we do need to prioritize support requests from other customers at this time. I can certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

Alternatively what you can do is simply delete the unwanted event categories from Events > Event Categories. Once deleted they will also be removed from the events.

Hope this helps.

Cheers,
Andras

[Andras]

Hi David,

Thanks for getting in touch with us and for your interest in our plugins. I can help you with your questions. I will go sentence by sentence.

that allows special access and discounted tickets to handicapped children wishing to attend baseball games.

Our free Event Tickets plugin can help you get started with selling whatever tickets you want.

some of the events are single, some are recurring

To be able to set up recurring events you will need Events Calendar PRO.

Please do note though that “recurring tickets” are not yet supported with any of our plugins.

If you create a ticket for a recurring event, then:

• that ticket will be visible and available for purchase on every event recurrence
• if you have a limited stock / capacity, that will be valid for the entire series of events. E.g. you have 3 events in the series, you set up a ticket with a stock of 20. That ticket will be visible on all 3 events. If a user buys a ticket then the stock goes down to 19, and that will be the stock for all 3 events.

Let me know if this needs further explanation.

She wants to be able to take registration for groups of people, so she could register a group of 2-3 kids or 100 at one single event, get their t-shirt size information

That should be possible. With Event Tickets Plus you can set up any number of fields to collect extra information from the purchaser. Note though, that if you buy 100 tickets, then you will need to select the t-shirt size 100 times.

You can check this functionality on our demo site with the “VIP ticket” here:

• https://wpshindig.com/event/event-tickets-plus-demo/

supply download links to forms

Not quite sure how you imagine that. Could you give me some more details?

allow people registering to submit upload documentation, issue receipts, get location, and so on

These functionalities are already beyond the scope of our plugins, so you will need to look for some other solutions for this part.

And she wants a CRM back-end so she can export data through Excel to see who registered, who attended, who paid, asked for t-shirts, their organization, and other information

CRM back-end we cannot provide, but we do have the functionality to export the attendee list of an event as a CSV file, which can be opened in Excel easily. By default not all information is included with the export, only the basics, but we do have some snippets already that will help you add more data. (For this I would also recommend using WooCommerce in connection with our ticketing plugins.)

She owns a non-profit organization

We do have a non-profit program. You can check out the details here.

I hope this answers your questions. Let me know if you have more or if something needs clarification.

Also, while we do not offer free trials, we do have a 30-day no-questions-asked money-back policy, so you can test drive our plugins without risk for 30 days.

Cheers,
Andras

[Andras]

Sidenote: you will be able to fully use Events Calendar PRO even without the license key entered / validated. The only thing missing will be the automatic update notifications when we release a new version.

A.

[Andras]

Hi Dynell,

Thanks for reaching out!

Sorry to hear about the validation issue. Our validation servers are online 24/7 so you should be able to validate.

If it fails then it might be that the server or your website cannot get in touch with our validation server.

I see that you have a coming soon page up. While usually that shouldn’t be an an issue, it might be worth trying if the validation happens if you turn that off.

If that doesn’t help and you need further help with this, then please share your system information with me in a private reply and I’ll be happy to help you out.

Cheers,
Andras

[Andras]

Hi Eric,

Thanks for reaching out to us!

We are definitely planning to fix this. Until the fix is out, as a workaround you can copy this snippet into your (child) theme’s functions.php file:

[code language=”php”]
function tribe_events_map_apis() {
if (tribe_is_event() || is_singular( ‘tribe_events’ ));
wp_dequeue_script( ‘tribe-events-pro-geoloc’ );
}
add_action( ‘wp_enqueue_scripts’, ‘tribe_events_map_apis’ );
[/code]

Let me know if that helps.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.
If you have any new questions or issues please create a new ticket and we’ll help you out.
Thanks and cheers,
Andras

[Andras]

Hi ensoul,

Thanks for reaching out and for your kind words!

1. You can try to work with this snippet maybe:

• https://gist.github.com/cliffordp/5bffd372db4ebf14482574ce9bb2479c

2. If you are using Event Tickets Plus, then you can add additional fields to the tickets to collect extra information. You will have an extra section for that when creating (or editing) a ticket.

3. There is no ticket specific user profile page, only the one that comes with WordPress. What are you looking for exactly?

4. Please give me some time to look into that. Meanwhile let me know if the others help.

Cheers,
Andras

[Andras]

Hello Dylan,

Thanks for getting in touch with us!

I’m sorry to hear about your issues with split payments. Indeed, this is frustrating.

Please note, that the adaptive / split payments functionality has been sunsetted by PayPal. If you are a long time user then it still may function, but I’m not up to date with the status of that service. You would need to check with PayPal.

I see that the issue happens on the paypal site. While there might be an issue with the data your site is sending, only PayPal support will be able to tell you if there is and what the issue is. The payment handling is all in their hands.

If they get back to you with information pointing to something an issue in our plugins, then we will be happy to dig into it. Until then I’m afraid there’s not much we can do.

Cheers,
Andras

 

[Andras]

Hallo Benedikt,

Thanks for reaching out!

I’m sorry to hear about this issue, let’s try to fix this.

How es the event start and end date and time set up?

Could you send me a screenshot of that data from the edit event screen?

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Bas,

So far we there is REST API support for The Events Calendar and Events Calendar PRO only.

We do have it on our roadmap to extend this to Event Tickets and Event Tickets Plus, but not sure if we have a release date for that already.

A.

[Andras]

Thanks Uwe! I tried with that and still did not manage to reproduce the issue on my end, using twentysixteen and the recent versions of our plugins.

I’m not sure why this is happening for you. You would need to do some  testing on your end to see if you find anything.

Andras

[Andras]

This reply is private.

[Andras]

Hi Rich,

Thanks for getting in touch with us!

I’m sorry to hear about your problems with Eventbrite imports.

As for the ticket price issue, when you import the event, is the ticket price only not-visible on the list view? Or it’s not visible anywhere?

I believe this is a missing feature of the plugin, which we already have ticketed. On the single event page you will see the ticket frame with the prices, but the ticket price field of the event is not filled out automatically, so you will not see the price on the list view. I will add your voice to our internal ticket and you will be notified here when the issue receives a fix.

it showed up without the featured image

We are aware of this bug and our developers are looking into it.

I will get back to you with a workaround soon. Thanks for your patience!

If I refresh the page, It appears. Refresh again, and it disappears.

I have checked that URL and refreshed the page a number of times. I didn’t experience the disappearing act, the ticket frame showed up on every load.

And no, I can not set our university’s live website to the default template and disable all plugins.

Naturally we understand that you do not want to do testing on a live website. Nonetheless, running different tests is sometimes unavoidable. We recommend our users to have a staging site and test plugins updates there before running the updates on a live site. Also a staging site is helpful when searching for the source of bugs and running different tests. If there is no staging or test site, then there is still the option of using a plugin like Health Check, which allows the admin to run tests, deactivate plugins and change themes without the website visitors noticing a thing about that.

Fortunately in this case no testing is needed. However, if testing would be needed, and you cannot run tests on the live site, and you don’t have a staging site then our options of support becomes limited.

Cheers,
Andras

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