Tickets not emailing to customers

[Zora]

I’m using Event ticket pro and is connected to paypal. Eveything goes through paypal but no email with the tickets. http://fmopa.org/tickets/

I bought this plugin for the convenience of ticketing.

Thank you
Deirdre Powell

[Zora]

Also it is stating that I need to login to purchase tickets but box is not ticked.

[Zora]

The tickets are now being emailed. Hopefully it was just a glitch yesterday however I still need assistance why it’s saying you must be logged in when you I do NOT have it checked.

Thank

[Andras]

Hi Deirdre,

Thanks for using our plugins and welcome to our help desk!

Happy to hear your email issue seems to be solved. Should the issue come back, do not hesitate to get in touch with us!

why it’s saying you must be logged in when you I do NOT have it checked

Logging in is not required when making a purchase, and the setting you refer to is not connected to the “Log in or create an account before purchasing” sentence you see below the ticket list. The sentence nudges the user to create an account but it is not required for the purchase.

If you want, you can hide that sentence with copying the following snippet into your (child) theme’s style.css file or where ever you do css adjustments.

[code language=”css”]
.tpp-add {
display: none;
}
[/code]

Does this help?

Cheers,
Andras

 

 

[Zora]

Thank you!

[Andras]

You’re very welcome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

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