[Andras]

🙂

[Andras]

This reply is private.

[Andras]

Hello Conny,

Thanks for reaching out!

Indeed, it has been changed how the week view is handled in smaller resolutions, and below 768px width the grid disappears and the list appears.

Here’s a little css tweak that should help you offset this, so you will have the grid also below 768px. Just copy this snippet into your themes style.css file:

.tribe-events-grid {
display: block !important;
}
#tribe-mobile-container {
display: none !important;
}

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Benjamin,

Thanks for using our plugins and for reaching out to us!

I’m really sorry about this issue with the recurrence rules. This is a known issue and our developers already started working on a fix.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and we’ll be happy to help.

Thanks and cheers,
Andras

[Andras]

Hello Bradley,

Thanks for using our plugins and welcome to the forums.

Based on your profile records I see a license for Events Calendar Pro, but I don’t see one for Events Aggregator. The 2 products are different and the license keys are not interchangeable, this is why you see the EA import options greyed out.

If you would like to use the other import options, then you will need to purchase a license for Events Aggregator, which you can do here.

If you would like to exchange your EC Pro license to an EA one, I can help you with that as well.

I hope this explains.

Cheers,
Andras

[Andras]

Hello Eric,

Thanks for reaching out and I’m sorry you are having this issue as well.

Unfortunately I don’t know what CSS was used by Thomas, but do feel free to add your question to his thread, or in case it is closed, then send me a url to that thread and I can do that.

Also I was looking around in our files and it looks like we have a similar bug logged. It looks like this happens when you use “Skeletton styles” under Events > Settings > Display tab. Try changing that to something else and see if that helps.

A possible workaround until this gets fixed would be to downgrading to an earlier version of our plugins.

I hope this helps, let me know.

Cheers,
Andras

[Andras]

Hello again Christopher,

Thanks for reaching out with this issue as well. I’m sorry this is happening.

I tested this and I could recreate this issue with the recurring event on the same say giving a 404. It looks like this is a bug. I will open bug ticket for this so our devs can develop a fix.

Since this is just discovered I cannot give you any time estimate at the moment.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and we’ll be happy to help.

As for your other issue, I believe I replied to it today.

Thanks and cheers,
Andras

[Andras]

Hi Ilkka,

I ran the same test what I described above in 4 different scenarios:

• Attendee records setting on “Completed”
  • an unregistered user, not registering => _tribe_ticket_attendee_user_id = 0, which is correct
  • registered user => _tribe_ticket_attendee_user_id = the proper user id before and after completion, not the admin
• Attendee records setting on “As soon as order is created”
  • registered user => _tribe_ticket_attendee_user_id = the proper user id before and after completion, not the admin
  • an unregistered user, registering with purchase => _tribe_ticket_attendee_user_id = the proper, newly created user id before and after completion, not the admin
    

So far I didn’t manage to reproduce the issue you are having. Is there any detail I’m missing?

Andras

[Andras]

Hello Susan,

Thanks for giving me more details on the issue.

I appreciate the offer on the login, however, our current policy is not to accept logins or to log in to customer accounts / servers / WordPress installations.

I’m sorry, I’m a bit confused at the moment. In your opening post you say:

I’m using Events Calendar Pro with EA to import ical feeds.

then later you say:

The feeds are from my facebook profile calendar because the facebook importer doesn’t allow profiles.

Are you using Facebook importer or are you using Event Aggregator to import Facebook feeds?

How are you exactly importing them? If you are importing feeds as you said in the OP then could you share a URL to those feeds so I can run some tests on them?

Are you having all the issues (duplication, venues are imported as organizers as well) with all the feeds?

A note for the third-party plugin “teamup calendar” that you are using, unfortunately we are not able to support any issues with that as that plugin is not developed by us.

Cheers,
Andras

 

[Andras]

Sorry to hear that. 🙁

Could you send me over those .po files so I can run some tests with them?

Thanks!
Andras

[Andras]

Happy to hear we took a step forward.

I currently don’t see that text on your events, might be you are using a staging site – wisely.

Check if you have anything under Events > Settings > Display tab > Advanced Template Settings section > Add HTML after event content box. That is the one that would do something like this.

Andras

[Andras]

Hello again,

The RSVP form gets added in the wp-content/plugins/event-tickets/src/Tribe/Tickets_View.php on line 55-56 which looks like this:

add_action( 'tribe_events_single_event_after_the_meta', array( $myself, 'inject_link_template' ), 4 );
add_filter( 'the_content', array( $myself, 'inject_link_template_the_content' ), 9 );

I believe that handles the ticket forms as well.

If you would like to create a custom layout then I’d also recommend going through these guides:
https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

Let me know if that helps.

Cheers,
Andras

[Andras]

Ok, let me know. I’ll be waiting.

Cheers,
Andras

[Andras]

Welcome back Greg,

Hmmm… that is definitely unusual.

When and how did that happen?

Was it after an import? How was the export and import done?

Can you update that manually when you edit the event and does that fix it?

 

A thought, if you plan to set up a new site / staging site, then first only add the calendar plugins.

Then add 1 event manually and check if that gives you the performance issues. If that works fine, then the plugins should be fine.

Then import some other events. I would do it in bulks of 20-50 and check the performance after each import. This can help us discover if there is any corrupted data with any of the events that can cause this issue.

 

Cheers,

Andras

[Andras]

Thanks for that Christopher!

I tried re-creating the issue, but so far I have not succeeded. Please give me some time to investigate further. I’ll be in touch soon.

Does this happen also with newly created events? Or only old ones?

Thanks and cheers,
Andras

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