[Andras]

Hi Joi,

I’m trying to get info for the “industrial” import you are trying to pull. 🙂 Please hang in there.

As for filter bar I just remembered this article which also might be helpful.

Creating Custom Filters for Filterbar

Hope it helps.

Cheers,
Andras

[Andras]

Hey Allen, how are you today?

Thanks for reaching out! That is a great question you posted.

Our plugin don’t have a built-in coupon / discount system. For selling tickets you will need an eCommerce plugin; we support WooCommerce and EDD.

You can use the coupon system that comes with those plugins. You can set up any coupon code and share it with the respective customers.

I know that WooCommerce has a wide range of options for setting up coupons and there are quite a number of extensions that extend the coupon functionality.

I hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Peter,

Thanks for getting in touch.

I checked your site and the plugin… Not quite sure what could be the issue.

When you share an event, then eventhough you only see the main url and no image, when you click on it on Facebook it will take you to the event.

I checked it on my WordPress site and it properly shared the featured image and the page title.

I’m not quite familiar with the inner workings of Simple Share Button so can’t really say what if missing. It can happen that one of the other plugins you are using is interfering with it. To find this out you can go through our conflict testing guide. Basically deactivate all plugins, leave only the calendar ones and SSB active. Then check what the Facebook share does.

I see you are using 2 SEO plugins. I have a hunch that they might be influencing things, so you could start with deactivating those, and any caching plugin you might have (after clearing the cache).

Let me know what you find.

Cheers,
Andras

 

[Andras]

Hi Andrei,

Thanks for reaching out!

I see you have Filter Bar. In that case I believe the easiest would be filtering the venue and then paging back in time. Here’s a screenshot that might help.

Does this work for you?

Cheers,
Andras

[Andras]

Hi Chris,

I found your order and applied the deal for you. The discounted amount should be back in your account in a couple of days.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Hello duekerla,

Thanks for reaching out.

There haven’t been any major changes to our Eventbrite plugin, so that should still work. Give it a try and let me know if you need further assistance.

Cheers,
Andras

[Andras]

Hello Isaiah,

Thanks for using our plugins and welcome to the forums! I’d be happy to help you.

We have released a new version of our plugins earlier this week, which might solve this issue. Please update the plugins and check if the issue is still there.

If after re-saving the ticket with the right setting you are still having this issue, then please send me a screenshot of the ticket settings. (Based on your description is should look something like this.)

Please also check what the Inventory is set for the WooCommerce product of the ticket. You can access that if you open the ‘Advanced’ part of the ticket. You should see an ‘Edit ticket in WooCommerce’ link.

Cheers,
Andras

[Andras]

Hello Mary,

Thanks for reaching out to us!

I’m not quite sure how it would be possible to show events in the calendar without first importing or manually adding them. Either one or the other would need to be done.

If not that, then it might be possible with some custom development but that is way beyond the scope of our support.

For importing events from external sources we have Event Aggregator. There is no specific Salesforce import option, however there is an option to import events from Other URLs, though I cannot confirm whether it works with Salesforce or not. If you can provide me with a url to a salesforce driven calendar, then I can check if that works.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Hello Gowtham Sivakumar,

Thanks for reaching out to us with your question. Let me try to help you.

It looks like there is an issue between WooCommerce and PayPal. That is beyond the scope of our support, so you will likely need to turn to those parties for help.

I quickly took a glance at the documentation of PayPal Adaptive Payments and this line hit me:

Action by you: An SSL certificate is now required for sandbox testing and by 30 June 2017 for all PayPal transactions.

Looking at your site URL you are not using https / ssl encryption, so that could definitely be an issue.

What you can also try is setting up a regular WooCommerce product (not related to tickets or The Events Calendar) and check the payment like that. If you get an error like that, then for sure it is a WooCommerce and / or PayPal issue, and not coming from our plugins.

Please check and let me know if you need any further help with this.

Cheers,
Andras

[Andras]

Hi Callum,

I checked your event in the most recent versions of Firefox, Chrome, and IE and the add to cart button shows up as it should. Here’s a screenshot.

The easiest way to hide the “Who’s attending” section and the checkboxes is with this snippet:

.tribe-attendees-list-container, .tribe-tickets-attendees-list-optout { display: none; }

Just copy that into your theme’s (child theme’s) style.css file and you should be set.

Note, this way the list and the buttons will still be visible in the code, but they will be hidden to the users.

If you want a more sophisticated solution, then you can create a template override of the files that contain these.

wp-content\plugins\event-tickets\src\views\shortcodes\my-attendance-list.php

and

wp-content\plugins\event-tickets\src\views\tickets\rsvp.php

and

wp-content\plugins\event-tickets-plus\src\views\wootickets\tickets.php

 

You can find more details on creating template overrides in our Themer’s Guide.

Hope this helps you get started. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Bratt,

Thanks for reaching out! I’m sorry to hear about the ticket stock issues. I think I can help you with that.

Could you please send me screenshots of the scenario you explained? That will make it much easier for me to see what the issue is where the source of the problem might be. Also a link to the actual event would be helpful. Thanks.

2. The event’s start date reverts a few months back when it’s scheduled in the future

I have tried to recreate this without success. I set up an event for June 1, 2018. Then I added a ticket with March 1, 2018 as sale start day.

Then I re-opened the event for editing and checked the sale start day, which didn’t change.

I tested this with our most recent versions. We have launched a new version of some of our plugins yesterday. Please run an update (after creating a backup) and re-check if the issue still exists.

Thanks,
Andras

[Andras]

Hello Andrew,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear you are experiencing some issues. I’d be happy to help.

I ran a quick test and could re-create the issue. I will create a bugticket and our developers will take a look at this.

Could you please send me the details of the event, more specifically the recurrence rules that you set up?

What I also found out is that if you downgrade to Community Events 4.5.6, then the image will be properly shown at the recurrences, so until a fix comes out you can use this as a workaround.

Thanks,
Andras

[Andras]

Awesome! 🙂

We have just pushed out a new version yesterday, so that could have helped, although for me it was working with the previous one as well.

Oh well… ¯\_(ツ)_/¯

Grüsse
Andras

[Andras]

Hello oogly,

Thanks for re-sharing the screenshots!

The scenario is becoming difficult to test as your event has passed already.

However, on this screenshot of yours I noticed the red exclamation mark. If you hover over it you will see a notification which will point out a discrepancy between the capacity of the ticket and the stock of the WooCommerce product. In these cases you need to go to the WooCommerce product page and adjust the inventory accordingly.

This can happen when using different capacities (global, individual) for tickets, or when tickets are moved or deleted.

Once you adjust the inventory of the WooCommerce product the exclamation mark will disappear and all should be back to normal.

You should be able to still try it with this event. To do that best would be setting up a staging site (making a copy of the current one) and moving the event to a later date so the tickets still show up.

If you don’t mind you can also do it on the live site and set the event to private. This way only logged in users will be able to see the event.

Creating a backup before any testing or major changes is always recommended.

Please let me know how I can help you further.

Cheers,
Andras

[Andras]

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