Since update ticket capacity issues – showing sold out too early

[oogly]

Even though the ticket’s settings is to only set capacity for this
specific ticket, when you select the “settings” button within the
tickets area – instead of editing the specific ticket, it shows the
shared capacity as 2 and you can’t seem to be able to change this to
“0”. Screenshot attached.

I’ve been playing with some settings and just can’t seem to get this
to change. Plus, even though it now says that there are 2 available,
as I put the capacity up to 18, it still shows as Sold Out. I have
cleared server cache and it’s made no difference.

[Andras]

Hi oogly,

Thanks for reaching out to us! Sorry to hear about your issue with the capacity settings. Let me try to help you with it.

I tested changing the capacity to ‘0’ and we might have a bug here. I’m still waiting for clarification if that is intended or not. Note, that you can set the capacity to negative numbers, in case that helps.

… it still shows as Sold Out

To investigate this I will need some further details. Can you share some details / screenshots with me?

• How many tickets are set up?
• How are the tickets set up? What is their capacity (shared or independent) and cap?
• How many of the tickets have been sold?
• Have any capacity numbers been changed after some sales were made?

Thanks and cheers,
Andras

[oogly]

All of their events have different numbers of tickets set up and different numbers sold.

Here’s info from client:

Example 1 for an event 17 November. 16 tickets have been sold by the website, 15 of which ‘complete’. 4 therefore should be remaining. However, if I set the capacity to just 4 remaining, then it’s “out of stock”. If I set the capacity to 20 (with 16 sold, four should still be left) then a full 20 are available for purchase. This is not using a shared capacity setting. Attempts to change capacity after sales are made results in this problem. I’m unsure how the plugin performs if capacity is not manually adjusted (which isn’t an option for us). Screenshots attached also.

[Andras]

Hi oogly,

Unfortunately the screenshots got lost in the matrix. Can you please log in to the forums and upload them directly here? Images sent over email don’t make it through the labyrinth of servers.

Do I understand correctly that you are using ‘Set capacity for this ticket only’ for the tickets?

And some more questions:

• Set up event with tickets using non-shared capacity of 20 tickets
• 16 tickets sold, 15 is set to complete -> 4 should remain

However, if I set the capacity to just 4 remaining, then it’s “out of stock”.

Why do you need to set the capacity? It should already be 4. Or the capacity wasn’t set at the beginning?

Andras

[oogly]

When there should be 4 remaining, that’s not what’s happening – it shows the event as Sold Out. Then we try to manually override the event, setting the capacity to “4” but it still says Sold Out.

[Andras]

Hello oogly,

Thanks for re-sharing the screenshots!

The scenario is becoming difficult to test as your event has passed already.

However, on this screenshot of yours I noticed the red exclamation mark. If you hover over it you will see a notification which will point out a discrepancy between the capacity of the ticket and the stock of the WooCommerce product. In these cases you need to go to the WooCommerce product page and adjust the inventory accordingly.

This can happen when using different capacities (global, individual) for tickets, or when tickets are moved or deleted.

Once you adjust the inventory of the WooCommerce product the exclamation mark will disappear and all should be back to normal.

You should be able to still try it with this event. To do that best would be setting up a staging site (making a copy of the current one) and moving the event to a later date so the tickets still show up.

If you don’t mind you can also do it on the live site and set the event to private. This way only logged in users will be able to see the event.

Creating a backup before any testing or major changes is always recommended.

Please let me know how I can help you further.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hi oogly!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue you were experiencing.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Author]

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