Paypal Split Payments Error -An error has occurred while processing your payment

[Gowtham Sivakumar]

Hi,

I recently bought your Events Calendar Pro, Community Tickets, Community Events and Event Tickets Plus plugins and these are working pretty good so far. I have read through the documentation, followed the process and I’m still getting an error trying to setup Paypal Adaptive Payments.
Here is the configuration:
1. Tried withWooCommerce Paypal Standard off
2. Enable Split payments is turned on
3. Sandbox setting is ticked on
4. Used sanbox settings to test

Buy and event ticket and move to checkout. Tried to fill in all the requried buyers details and click on Proceed to Paypal and below error is displayed. “An error has occurred while processing your payment, please try again. Or contact us for assistance.”

2. Tried the same using Live details and no luck either. Unsure if any PayPal settings or App needs to be applied or setup.

3. Have tried to deactivate all plugins other than WooCommerce and ticketing plugins.

4. what decides how much will be paid to the ticket seller and how much will be paid to our account for any tickets sold?

Please Advice

[Andras]

Hello Gowtham Sivakumar,

Thanks for reaching out to us with your question. Let me try to help you.

It looks like there is an issue between WooCommerce and PayPal. That is beyond the scope of our support, so you will likely need to turn to those parties for help.

I quickly took a glance at the documentation of PayPal Adaptive Payments and this line hit me:

Action by you: An SSL certificate is now required for sandbox testing and by 30 June 2017 for all PayPal transactions.

Looking at your site URL you are not using https / ssl encryption, so that could definitely be an issue.

What you can also try is setting up a regular WooCommerce product (not related to tickets or The Events Calendar) and check the payment like that. If you get an error like that, then for sure it is a WooCommerce and / or PayPal issue, and not coming from our plugins.

Please check and let me know if you need any further help with this.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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