[Andras]

Thanks for your patience!

A.

[Andras]

Hello Benjamin,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear you are having issues with out plugin. Let me try to help you with that.

As a first I’d like to ask you to share your system information with me. That will give me an overview of your setup.

Please also make sure that you are using the latest versions of our plugins and go through our conflict testing guide. There might be a plugin which is causing this glitch.

To be absolutely clear on the situation I would like to ask some questions / details:

When you set up a ticket, do you enter any start / end selling dates, or you leave those fields empty?

After editing a ticket and click on the ‘Save ticket’ button, do you also hit the ‘Update’ button to update the event? (Not needed by the way.)

Thanks and cheers,
Andras

[Andras]

Hello Sascha,

Thanks for reaching out!

We hope that you liked the deals we had on offer and could make good use of them.

In case you will ever need help, feel free to post your question in our premium forums and we’ll be happy to help you out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Nick,

Thanks for using our plugins and welcome to the forums!

Let me check what I can do for you, hang in there.

Cheers,
Andras

[Andras]

Hi Hanju,

Thanks for getting in touch with us and for using our plugins.

I’m sorry you are experiencing this issue. Let me try to help you with this.

I have tried to recreate the scenario with putting 6 tickets in the cart, then increasing the number to 7 while in the cart but either:

• when I didn’t update the cart it properly purchased the 6 tickets
• when I did update the cart, then it properly purchased 7 tickets.

Did this happen more times, or this is the one and only case (so far)?

Was maybe the order manually adjusted? That is the scenario I can still imagine that would cause this. User purchases 6 tickets. Then admin goes into the order and manually adjusts the order to 7 tickets. This way the 7th ticket will not be generated for the user.

If you want to add a manual purchase and have a ticket created, that is not possible with altering an existing order. But you can put in a new manual order, that will create the ticket as well.

Hope this helps. Let me know how I can assist you further.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Matthew,

Thanks for reaching out!

How are you trying to run the search? Are you using the right parameter? In WP the search URL parameter is s but in the REST API (WP and ours) is search.

So, if I want to search https://domain.com, using TEC REST API, to look for all events that container “Foo” in the title or description I will use https://domain.com/wp-json/tribe/events/v1/events?search=foo (case insesitive).

Can you share with me the full URL you are using to fetch results?

Let me know and we’ll figure this one out.

Cheers,
Andras

[Andras]

Hello Ryan,

Thank you for reaching out to us and submitting your findings.

If by automatic update system you meant that you get a notice when a new version is available, which then lets you run an update, we do have one in place.

Both the free and paid upgrade plugins are incorrectly handling plugin updates. I’ve had three incidents now where the plugin upgrades have caused problems.

Can you give me details on what exactly is handled incorrectly and what problems the updates have caused? If indeed there is an issue I would be happy to relay it to our developers so they can take a look at it.

Event Tickets Plus plugin failing to undergo an automatic update

It didn’t show there is an update? Or it started the update but the update failed? Was there an error message? What was it?

The other problem was caused by the free plugin implementing a CSS change.

Thanks for the headsup and sorry that this has caused issues. We’ll keep this in mind.

If you can share with me some more details of the above cases then I can try to help you solve them.

Cheers,
Andras

[Andras]

Hello Rhonda,

Thanks for sharing those.

I ran an import from scratch and 6 events from https://cals.ncsu.edu/ were imported with their corresponding venues and organizers. (screenshot)

When importing I used “Other URL (beta)” as the import source.

Meanwhile I also realized that for the “Other URL” there is a separate setting for how many events should be imported, which overrides the global setting. You can find this at the bottom of Events > Settings > Import tab and looks like this. The import date range is set to one month by default, so that could be the cause why some December events were not imported when you set up the import at the beginning of November.

At this point to see what works and what not, the best would be to

• Delete all imported events AND remove them from the ignored list (or at least the upcoming imported events)
• Delete the scheduled import
• Check your ‘Event Update Authority Setting’, your ‘Global Import Settings’ and the ‘Other URL Import Settings’ on the page Events > Settings > Import tab
• Set up the scheduled import again
• Check if events are imported according to your settings

Would you be able to do this?

In the feeds you provided I didn’t find any recurring events. My hunch is that recurrences were not imported because they are far in the future. I just ran some tests with importing recurring events (within a 1 month time range), both with ‘once’ rules and other rules. When I used the generic calendar url to import, they were imported. When I used the “/all” url (which lists all recurrences of an event) then the recurrences didn’t show up. We are investigating this.

Andras

 

[Andras]

Hello,

So far I haven’t been able to reproduce the issue. I’m not quite sure where you are changing the inventory and what the original bug you are referring to is. So far I haven’t been able to pinpoint it in our system.

Would you be able to give me detailed instructions on how to reproduce this issue?

For example:

-Edit the stock from “1” to “0”

Where, on the WooCommerce product page? Do I edit the stock for both products?

-The bug occurs

What is exactly the bug that occurs?

We are receiving a lot of reports on supposed and real bugs, so it is difficult to know.

Thanks for the clarification.

Cheers,
Andras

[Andras]

Hi again,

We have a bugticket on file for the first issue with high priority. I’ll try to see if we can fit it in the next MR early December.

If the issue persists and makes your site difficult to use, then rolling back to an earlier version is an absolutely valid workaround. Events Calendar PRO 4.4.18 should be free of that issue. You can download earlier versions from Downloads in your account.

Once you have downgraded, please check if you are still getting the other issue you reported in your second post.

Thanks,
Andras

[Andras]

Hi Kelly,

You can use this plugin to create a backup of you database and download it as a file.

Most probably it will be too big to upload here in the forums, so you can share it via a cloud service like dropbox (or whatever your preference) and share the link to it here in a private reply.

Let me know if you need further help.

Cheers,
Andras

 

[Andras]

Sure thing.

A.

[Andras]

Awesome! I’ll be here.

A.

[Author]

Posts