Discrepancy in tickets purchased

[bosmediagroup]

Hello,

We’ve noticed that there is a discrepancy in the order vs what’s displaying in the member portal. The order shows 7 tickets purchased, but when we go into the account to enter the attendee names, it says we only have 6 tickets purchased.

Please see attached screenshots.

Thank you.

Hanju

[Andras]

This reply is private.

[Andras]

Hi Hanju,

Thanks for getting in touch with us and for using our plugins.

I’m sorry you are experiencing this issue. Let me try to help you with this.

I have tried to recreate the scenario with putting 6 tickets in the cart, then increasing the number to 7 while in the cart but either:

• when I didn’t update the cart it properly purchased the 6 tickets
• when I did update the cart, then it properly purchased 7 tickets.

Did this happen more times, or this is the one and only case (so far)?

Was maybe the order manually adjusted? That is the scenario I can still imagine that would cause this. User purchases 6 tickets. Then admin goes into the order and manually adjusts the order to 7 tickets. This way the 7th ticket will not be generated for the user.

If you want to add a manual purchase and have a ticket created, that is not possible with altering an existing order. But you can put in a new manual order, that will create the ticket as well.

Hope this helps. Let me know how I can assist you further.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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