Help Desk

Eventbrite Tickets

    •  
    • Comments
    • Updated
    • Solved Closed
      Error Message when Trying to Save Live Eventbrite Event in WP

      Posted by: Steph
      Most Recent by: Barry on 2013/02/16 at 9:48am

      I continue to get the following error message when I try to make an event “Live” on Eventbrite. I don’t know what I’m doing wrong. All required fields are entered and my Eventbrite account is working just fine. Any thoughts? Thanks! Er…

    • 10
    • 2/16/13
    • Solved Closed
      My event wont 'import'

      Posted by: Gary
      Most Recent by: Barry on 2013/02/15 at 7:47am

      When i enter the event code I just get: The website cannot display the page HTTP 500 Most likely causes: •The website is under maintenance. •The website has a programming error. What you can try: Refresh the page. Go back to the previous page. More info…

    • 2
    • 2/15/13
    • Solved Closed
      Eventbrite plugin Error : The organizer name already exists

      Posted by: Judy
      Most Recent by: Barry on 2013/02/01 at 11:44am

      When trying to create a new event to connect with eventbrite I get this error with the organizer field. “Error: The following Eventbrite error has occurred: The organizer name already exists. Please enter a different organizer name and try again. Note t…

    • 9
    • 2/1/13
    • Solved Closed
      Event auto sync

      Posted by: David
      Most Recent by: Barry on 2013/01/31 at 12:38pm

      The issues I am now facing: When I update an event on Eventbrite, our website does not update. I have to delete and reimport the event. When I add new events, it does not automatically add it to the Events calendar. It appears I have to import every single ev…

    • 5
    • 1/31/13
    • Solved Closed
      Release: Eventbrite Tickets 1.0.4

      Posted by: Rob
      Most Recent by: Barry on 2013/01/15 at 3:11pm

      This month’s maintenance release for Eventbrite Tickets is rather minor, and mainly clears up a problematic error message that was showing in certain situations. Things are generally slowing down now through the holidays and as a result our next substan…

    • 3
    • 1/15/13
    • Solved Closed
      Eventbrite Tickets Feature Requests

      Posted by: Rob
      Most Recent by: Leah on 2013/01/14 at 1:54pm

      In keeping with the tradition set forth on the Events Calendar PRO forum (where our feature request thread for that plugin has already received 150 responses and counting), this thread should serve as the dumping ground for all feature requests related to Eve…

    • 12
    • 1/14/13
    • Solved Closed
      Different Views for Different Pages

      Posted by: Keith O Reilly
      Most Recent by: Barry on 2013/01/04 at 5:09pm

      Hi, I have a similar question to what was discussed here: https://theeventscalendar.com/support/forums/topic/separate-page-layout-for-gridview-vs-single-event-listing/ Basically I have the template set up in headway to show the events perfectly in the single …

    • 2
    • 1/4/13
    • Solved Closed
      Not generating events or tickets in Eventbrite

      Posted by: Scott
      Most Recent by: Barry on 2012/11/28 at 8:27am

      Hi there, I’m using The events calendar pro and eventbrite and for some reason we’re now experiencing issues with eventbrite tickets communicating with eventbrite. It can’t create any events or tickets in eventbrite and I can’t seem to…

    • 8
    • 11/28/12
    • Solved Closed
      Invalid user_key when trying to import an event.

      Posted by: Matthew
      Most Recent by: Barry on 2012/11/12 at 7:11am

      I cannot seem to import an event (draft or published alike), locally. I generated a separate API key for localhost, assuming that might be the issue but no dice. Up against a pretty hard deadline! WP Version 3.4.2 The Events Calendar Pro 2.0.9 The Events Cale…

    • 4
    • 11/12/12
    • Solved Closed
      Error when importing

      Posted by: Greg
      Most Recent by: Barry on 2012/11/08 at 10:00am

      The following Eventbrite error has occurred: The specified venue name already exists for the current user and specified organizer id. The venue id is [2620965] The event could not be made live as a result of this error. I created my events in Eventbrite and t…

    • 4
    • 11/8/12
    • Solved Closed
      Remake connection to eventbrite ticket

      Posted by: Q
      Most Recent by: Barry on 2012/11/07 at 6:13am

      Hi, I need to know ( a bit urgently 🙂 ) if there is a way to remake the connection between an event and eventbrite – my client has used to option to break the connection, when that is clearly not what they needed to do – can this be done? Than…

    • 17
    • 11/7/12
    • Solved Closed
      Pre-fill fields

      Posted by: C Christian Williams
      Most Recent by: Barry on 2012/11/06 at 10:08am

      Is it possible to pre-fill and possibly hide some fields of the EB plugin. I’m setting up kind of a template for events and don’t want people to muddle over things that need to be consistent (e.g., all the events have to be FREE ticket types). I&#…

    • 4
    • 11/6/12
    • Solved Closed
      Eventbrite not importing events.

      Posted by: Craig
      Most Recent by: Barry on 2012/11/01 at 8:31am

      Getting this error when importing event: An error occurred while updating Eventbrite. Please review your information and try again. Error:

    • 12
    • 11/1/12
    • Solved Closed
      Toggle buttons between grid/list on the frontend not showing

      Posted by: rrobinlive
      Most Recent by: Leah on 2012/10/19 at 1:08pm

      (Previously posted this in the wrong category) Just as the title says, I’m not able to view the toggle buttons in the front end. Also, the listview does not show at all. Please help. The Events Calendar: Eventbrite Tickets 1.0.3 The Events Calendar 2.0.9

    • 2
    • 10/19/12
    • Solved Closed
      Timezone bug

      Posted by: Manuel
      Most Recent by: Barry on 2012/10/09 at 7:31am

      Hi tribe, I think this has been resolved. It is a problem with Eventbrite, internally. The timezone is not set in the organization profile, even though the city, state imformation is provided. The timezone is set when an event is created, and then it reads…

    • 3
    • 10/9/12
    • Solved Closed
      Eventbrite imports change the event timezone

      Posted by: Manuel
      Most Recent by: Barry on 2012/10/09 at 7:21am

      We are having a strange problem with the plugin imports from eventbrite to wordpress. Fetching the event data from Eventbrite seems to be changing the timezone of the event to West Africa 9 hours ahead of us! so then Eventbrite of course closes our event b…

    • 3
    • 10/9/12
    • Solved Closed
      Repeating Events Import

      Posted by: Matthew
      Most Recent by: Leah on 2012/10/08 at 6:26pm

      Hey guys, Great plugin, love how it works. One problem a client of mine is now facing is importing events from eventbrite (40+ events). Some of them are repeating events. What happens is: Start date is correct, but the end date for the event is the end date …

    • 13
    • 10/8/12
    • Solved Closed
      eventbrite sign-up / purchases page

      Posted by: Q
      Most Recent by: Leah on 2012/10/08 at 5:21pm

      Please can you consider extending the plugin to include a simple to use template tag or shortcode that will allow me to display to my registered users the events they are attending or have attended via free or purchased tickets they have bought via the eventb…

    • 4
    • 10/8/12
    • Solved Closed
      Eventbrite import error

      Posted by: Ryan
      Most Recent by: Leah on 2012/10/08 at 3:29pm

      When I add a new event in WordPress using the Eventbrite plug-in, it adds to my Eventbrite account without any problem. But when I try to import an existing event that already exists on Eventbrite (under the same user) with the “Eventbrite Event ID̶…

    • 3
    • 10/8/12
    • Solved Closed
      Pages Disappear upon activation

      Posted by: Ben
      Most Recent by: Leah on 2012/10/08 at 3:20pm

      I installed the calendar plugin and the EventBrighter plugin to my MU installation. When I activate the calendar plugin, all of my WordPress pages disapear. When I go back and disable the calendar plugin, they reappear. I am using the data abstraction plugi…

    • 6
    • 10/8/12
    • Solved Closed
      Can't get my Eventbrite Id to create a website event– errors out

      Posted by: loren
      Most Recent by: Barry on 2012/10/02 at 6:33am

      Hello, I originally imported my eventbrite id xxxxxxxxxxx (with some difficulty since it kept error-ing out as invalid) to my site. I could not get the ability to activate it to sell tickets on the front side due to the fact that it never gave be the ability …

    • 8
    • 10/2/12
    • Solved Closed
      Time Zone incorrect

      Posted by: Kelly
      Most Recent by: Barry on 2012/09/28 at 10:06am

      I just posted over here after searching for Time Zone, but then noticed I was in the wrong forum. Mea culpa. Here’s what I said: Actually, I was just having an issue with Time Zones. When I create an event in Eventbrite since the update, it always sets …

    • 8
    • 9/28/12
    • Solved Closed
      Event Import Error

      Posted by: Jayson
      Most Recent by: Barry on 2012/09/27 at 8:47am

      Hi Folks I have just been importing events from Eventbrite, 4 imported okay but then on the 5th import I received the following error message: Error The following Eventbrite error has occurred: The specified venue name already exists for the current user and …

    • 10
    • 9/27/12
    • Solved Closed
      Error when importing EB events

      Posted by: Shabbir
      Most Recent by: Barry on 2012/09/27 at 8:45am

      When I attempt to import EB events, I get a 500 error from my server that looks like this: Server error The website encountered an error while retrieving http://www.goldengatejoad.com/wp-admin/post.php?post_type=tribe_events&eventbrite_id=4350993940&…

    • 8
    • 9/27/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0.3

      Posted by: Rob
      Most Recent by: Rob on 2012/09/26 at 8:13am

      Our smallest maintenance release this month, the 1.0.3 build of Eventbrite Tickets is nonetheless an important update if you want to ensure you’re running the freshest code. It automatically displays the Eventbrite Tickets panel within individual events…

    • 7
    • 9/26/12
    • Solved Closed
      Increase Size of Eventbrite Ticket Frame

      Posted by: Tony
      Most Recent by: Jonah on 2012/08/25 at 8:07am

      http://www.advancingcompassion.org/event/san-diego-blues-festival-2012/ I’d like to increase the size of the frame so that all tickets are visible without users having to scroll. How might I go about accomplishing that, and is it possible to format it s…

    • 5
    • 8/25/12
    • Solved Closed
      Background Not Appearing

      Posted by: Site
      Most Recent by: Rob on 2012/08/21 at 4:22pm

      Greetings! I am using The Events Calendar with the Eventbrite Tickets plugin. I applied a template from my theme, but something isn’t working right. The layout is appearing correctly, but my background disappears. Then, once I have clicked on ‘Eve…

    • 7
    • 8/21/12
    • Solved Closed
      Tickets disappear for recurring events

      Posted by: creativemagma
      Most Recent by: Joyce Grace on 2012/08/21 at 1:26am

      Several of my events are not displaying tickets anymore although they were visible a few days ago. I compared the events that are no longer displaying tickets to ones that are, and it appears that most of the events that are currently not displaying tickets …

    • 4
    • 8/21/12
    • Solved Closed
      Eventbrite Times not syncing

      Posted by: Neil
      Most Recent by: Neil on 2012/08/14 at 11:42am

      Hey – I’m having a bit of an issue with my eventbrite ticket plugin. I created an event for August 15th 2012, and it shows up on the upcoming events page. It’s also attached to eventbrite through the plugin. When you click on the event ̵…

    • 9
    • 8/14/12
    • Solved Closed
      Can not import event

      Posted by: Summers
      Most Recent by: Joyce Grace on 2012/08/11 at 1:56am

      I have a valid license key but I’m unable to import any event. Tried on multiple networks, machines and versions of plugin….Thank you in advance for the help! The following is displayed in a red box: An error occurred while updating Eventbrite. Pl…

    • 8
    • 8/11/12
    • Solved Closed
      Ticket Not Created Automatically

      Posted by: Ruth
      Most Recent by: Rob on 2012/07/30 at 2:10pm

      I just bought the new plugin.. while doing a test integration with eventbrite, why is it that the “ticket” does not automatically be created, there is an option that says “SET UP YOUR FIRST TICKET” after i setup all the required fields…

    • 28
    • 7/30/12
    • Solved Closed
      Link to EventBrite ticket page not showing up.

      Posted by: Cody
      Most Recent by: Rob on 2012/07/24 at 2:00pm

      I’ve copied most of the files from the “the-events-calendar/views/” directory into my themes “view” directory. All seems to be working fine, but no where on any of the events does it show a ticketing link. Was I supposed to copy …

    • 3
    • 7/24/12
    • Solved Closed
      Imported events go missing

      Posted by: Tai
      Most Recent by: Rob on 2012/07/24 at 1:58pm

      Some events imported from EventBrite disapear. They have not been removed in EventBrite. I am not sure of the exact steps that caused this. Are there known issues that can cause this? If the event is reimported the following message is given “We were un…

    • 7
    • 7/24/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0.2

      Posted by: Rob
      Most Recent by: Rob on 2012/07/16 at 6:17pm

      Along with updates to the rest of our premium plugins, we released this month’s Eventbrite Tickets maintenance release — 1.0.2, for those keeping count — today. It is a very minor update that includes one new feature and one bug fix. Don&#…

    • 1
    • 7/16/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0.1

      Posted by: Rob
      Most Recent by: Rob on 2012/07/09 at 1:19pm

      Our first monthly maintenance release for Eventbrite Tickets was released today. If you’ve entered your license key on the backend of any site where the plugin is being used, you’ll be prompted to update automatically – if not, just log in a…

    • 3
    • 7/9/12
    • Solved Closed
      EventBrite ticket box width to large

      Posted by: Erika
      Most Recent by: Joyce Grace on 2012/07/06 at 12:28am

      hi, just bought your excellent plugin and got it all up thanx to your brillant videos BUT the ticket box is to wide for the site! had a look at the CSS but couldn´t find anything. plz help! here u s…

    • 2
    • 7/6/12
    • Solved Closed
      Error Occurred While Contacting Eventbrite

      Posted by: Ryan
      Most Recent by: Joyce Grace on 2012/07/03 at 1:20am

      I’m having issues using the Eventbrite add-on. I can post a new event no problem, but when I try to create an Eventbrite ticket, I get this message: “An error occurred while contacting Eventbrite. Please review your information and try again. Stat…

    • 7
    • 7/3/12
    • Solved Closed
      Import: An error occurred while updating Eventbrite.

      Posted by: Gregory
      Most Recent by: Joyce Grace on 2012/06/26 at 9:19pm

      Im getting the following when I try to import an event. It has worked once or twice, but the event comes over with ticketing info missing. More often then not I just get the error when I try. Note that there is no error message after “Error:” An e…

    • 4
    • 6/26/12
    • Solved Closed
      Event cost when not associating event with Eventbrite

      Posted by: Jeremy
      Most Recent by: Jonah on 2012/06/07 at 10:49am

      Hi there, We’ve been using the EC/EC Pro/Eventbrite plugins to much success but came across a small issue that we’re how to best tackle: The majority of our events are recurring, so obviously we can’t use the Eventbrite API. In order to keep…

    • 10
    • 6/7/12

You must be logged in and hold an active support license to create new topics in the support forum. Please visit our products store to purchase a license.