Help Desk

Eventbrite Tickets

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    • Comments
    • Updated
    • Solved Closed
      Link to EventBrite event in Upcoming Events page

      Posted by: eldert
      Most Recent by: Geoff on 2014/12/12 at 9:06am

      I want to find out if it is possible to have a link to the Eventbrite website for each event that is listed on the Upcoming Events page. Now a customer has to click on the event itself to get the details of the event and then they can or purchase a ticket or …

    • 6
    • 12/12/14
    • Solved Closed
      Change content for "Events From" field

      Posted by: eldert
      Most Recent by: Geoff on 2014/12/08 at 9:07am

      I want to find out if it is possible to change the content of the “Event From” field on the “Events” page. On this page it lists all up coming events and it has a button in the upper right corner that I would like to change. Right now …

    • 3
    • 12/8/14
    • Solved Closed
      Trouble Syncing with Eventbrite

      Posted by: NMAMA
      Most Recent by: Josh on 2014/12/04 at 12:20am

      we have been having trouble getting our events to create an Eventbrite event (see page 11 of our website and tech tools manual). We get the error code “The following Eventbrite error has occurred: Invalid user_key”. I have tried disabling all our…

    • 3
    • 12/4/14
    • Solved Closed
      Editing the Event in WP cancels Eventbrite Registration

      Posted by: cmes
      Most Recent by: Barry on 2014/12/01 at 4:20pm

      Whenever I edit an event in WordPress after publishing it initially, it cancels the EventBrite registration. Re-adding the Eventbrite registration sets up an additional list, it doesn’t link to the first one. What can I do about this?

    • 3
    • 12/1/14
    • Solved Closed
      Eventbrite not importing into WordPress

      Posted by: idahospinehealth
      Most Recent by: Barry on 2014/11/21 at 8:41am

      Hello! I can’t seem to get the eventbrite to import and I’ve followed the instructions on the support pages. All of the APIs are entered and connected to the user and the license is showing the URL is connected. I also disabled the Coming soon mod…

    • 11
    • 11/21/14
    • Solved Closed
      Purchase mistake

      Posted by: thesharpend
      Most Recent by: Geoff on 2014/11/17 at 10:52am

      I ment to purchase the eventbrite plugin but ended up purchasing the event calendar pro which I don’t need. I’ve removed the calendar pro plugin from my page would it be possible to re-issues me a licence for the eventbrite plugin. Thanks, Eirik

    • 4
    • 11/17/14
    • Solved Closed
      Eventbrite Ticket Area Blank on Events on WP Side??

      Posted by: kjoboyle
      Most Recent by: Geoff on 2014/11/14 at 8:33am

      So we stopped using the Woo Tickets add on that we purchased because we could not add fields to gather guests names. Enter the EventBrite add on, because EventBrite does add fields for guest names when you purchase more than 1 ticket to an event. But now, ou…

    • 5
    • 11/14/14
    • Solved Closed
      Cannot change default currency

      Posted by: fierceclever
      Most Recent by: Brian on 2014/11/12 at 7:29am

      I need to change the currency passed to eventbrite from the default USD to EUR. I have followed the instructions provided here: https://theeventscalendar.com/faqs/using-international-currencies-with-eventbrite/ but using this code snippet in the functions.php…

    • 12
    • 11/12/14
    • Solved Closed
      EventBrite Ticket Time Zones

      Posted by: Jennifer
      Most Recent by: Barry on 2014/10/17 at 3:22pm

      I was just reading this post: https://tri.be/support/forums/topic/eventbrite-import-updates-disregarding-time-zone-setting/ The last note says that the timezone problem (Tribe resetting EventBrite to Eastern time even if EB was set to Pacific, etc.), was fixe…

    • 15
    • 10/17/14
    • Solved Closed
      Error message: Eventbrite tickets

      Posted by: xrossglobalgroup
      Most Recent by: Brook on 2014/10/13 at 9:44pm

      Error Hello, I get the following error message after importing an Eventbrite event in TECpro. What to do now? The following Eventbrite error has occurred: You are not authorized on this event (Event user ID not equal to current User ID. The event could not b…

    • 5
    • 10/13/14
    • Solved Closed
      Eventbrite Addon

      Posted by: Denise Crosbie
      Most Recent by: Brian on 2014/10/08 at 1:34pm

      Hello! I am using the events calendar pro on one of my websites. Now I am considering adding on event registration and am looking at my options for doing this. I see you have Eventbrite Plugin for addon to the events calendar. Before I can decide if this …

    • 3
    • 10/8/14
    • Solved Closed
      Eventbrite.ie events not being imported

      Posted by: coffeeculture
      Most Recent by: Barry on 2014/10/07 at 8:53am

      I noticed that in the import eventbrite events I can not import eventbrite.ie events. Why can I not do this? I followed the instructions and it doesnt want to import at all. http://www.eventbrite.ie/myevent?eid=3929098038 This is the error I am getting “…

    • 18
    • 10/7/14
    • Solved Closed
      Moving EventBrite Ticket Window to Top of Post?

      Posted by: hopeforrecoverynh
      Most Recent by: Geoff on 2014/10/06 at 7:44am

      Hi! I’d like to move my ticket window to the top of my posts, but not sure how to do it. I was reading these directions (https://tri.be/support/forums/topic/move-eventbrite-ticket-to-the-top/#post-58228), but I’m not very technical and I got lost…

    • 7
    • 10/6/14
    • Solved Closed
      Event description displaying twice

      Posted by: jheske
      Most Recent by: Brian on 2014/10/02 at 5:59am

      I have just installed the plugin and imported an event. It is privately published and still in draft form on EventBrite. When I view the event it looks good, but below the event the description is duplicated. I have the “Default Page” Template s…

    • 10
    • 10/2/14
    • Solved Closed
      Eventbrite payment options resolved???

      Posted by: jkatner
      Most Recent by: Brian on 2014/10/01 at 4:31pm

      Has the payment option been resolved? We just recently purchased the Events Calendar Pro update and the Eventbrite add on so we can sell our classes online and have the payment processed through Eventbrite’s credit card processing. We do not want to use Pay…

    • 4
    • 10/1/14
    • Solved Closed
      Access to older versions of Eventbrite

      Posted by: beltline
      Most Recent by: Barry on 2014/09/27 at 6:42am

      I have a site using Calendar 2.0.11 and I’d like to download an older version of Eventbrite Tickets. I think I need 1.0.7. Is there any where I can do that? Thanks!

    • 8
    • 9/27/14
    • Solved Closed
      Eventbrite tix defaults to USD?

      Posted by: Owen
      Most Recent by: Geoff on 2014/09/15 at 3:47pm

      Hi. I always have to go into eventbrite’s site and switch my tickets to CAD. Is this an eventbrite limitation? (I have been reading about the API limitations and totally get it.) Every other setting works pretty well, so if it would default to CAD for m…

    • 4
    • 9/15/14
    • Solved Closed
      Redirect loop

      Posted by: synligmedia
      Most Recent by: Barry on 2014/09/04 at 8:38pm

      Hi I am getting redirect-loops. This happens both at …/events/ and at the events themselves. Some troubleshooting has shown that Chrome omits the last slash thus creating a loop from events to events/ .

    • 5
    • 9/4/14
    • Solved Closed
      Eventbrite Tickets – Google Maps doesn't work

      Posted by: nickivasquez
      Most Recent by: Barry on 2014/09/04 at 8:23pm

      Hi, I am having 2 problems: 1. I am having an error on this page: http://www.gulfshoreopera.org/event/testing/ “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.” I realize this could be a theme issue, I…

    • 3
    • 9/4/14
    • Solved Closed
      Eventbrite Tickets – Refund?

      Posted by: nickivasquez
      Most Recent by: Barry on 2014/09/04 at 8:20pm

      Hi, I have been working with Eventbrite ticketing solutions, but even though the documentation says it works with paypal – it does not work with all paypal options. My bank business account has set up a paypal payflow account and now I just found out th…

    • 3
    • 9/4/14
    • Solved Closed
      Eventbrite / Events Calendar Plug in

      Posted by: Teresa Shaver
      Most Recent by: Barry on 2014/09/04 at 8:05pm

      Please excuse my non technical lingo. We use eventbrite and have the event calendar plug in to our website – what is happening is that the event is displayed on the event calendar but taking to you the events calendar event page and then you click to…

    • 4
    • 9/4/14
    • Solved Closed
      Move Event Details and Ticket to Above Single Page

      Posted by: ocama
      Most Recent by: Barry on 2014/09/04 at 7:58pm

      Hello, Is it possible to move the Ticket Type and Ordering from the bottom of the page to the top of the page? Also, it’s currently shown as a scrolling. Can we remove that and have it just static on our page?

    • 3
    • 9/4/14
    • Solved Closed
      Changing the license

      Posted by: Serge
      Most Recent by: Barry on 2014/09/04 at 7:54pm

      Hi, last winter, we acquired a license for eventbrite tickets, that we have not used yet. but we used eventbrite and we found their fees somewhat expensive… I was wondering if it would be possible to change the license to WooTickets instead? Thanks.

    • 3
    • 9/4/14
    • Solved Closed
      EventBrite Tickets Not Showing Up on Event Page

      Posted by: dolainc
      Most Recent by: Barry on 2014/09/04 at 7:41pm

      When I import an event from EventBrite, all the information appears, however, the ticket area (iframe) is blank and shows no content. The page is on https, so I’m wondering if that is a contributing factor. I also found a bug where I am unable to enter …

    • 5
    • 9/4/14
    • Solved Closed
      Payment Processing Options

      Posted by: randalldon
      Most Recent by: Brian on 2014/09/04 at 5:02pm

      Hi There, My query relates to the payment options as provided by Eventbrite. On the Eventbrite site this link http://help.eventbrite.com/customer/en_us/portal/articles/428901-payment-processor-options provides the options available. When assessing this with m…

    • 17
    • 9/4/14
    • Solved Closed
      Moving the ticket Box

      Posted by: stevebrickle
      Most Recent by: Barry on 2014/08/27 at 2:06am

      I followed the instructions here https://theeventscalendar.com/support/forums/topic/move-eventbrite-ticket-to-the-top/ for moving the ticket box up the page. However it did not work for me. I moved the line @@@php <?php do_action( ‘tribe_events_singl…

    • 7
    • 8/27/14
    • Solved Closed
      Default new events to public

      Posted by: scottlyttle
      Most Recent by: Barry on 2014/08/26 at 8:29am

      I see once an event is published thought WordPress that the plugin outputs the public/private status of the event (generally private) but is there a setting in the plugin – or alternatively a filter – where I can set the default for all published …

    • 3
    • 8/26/14
    • Solved Closed
      EventBrite URL Change / Import Stopped Working

      Posted by: peterquale
      Most Recent by: Barry on 2014/08/26 at 8:13am

      Hello, I’d piggy-backed onto this thread here — https://tri.be/support/forums/topic/eventbrite-import-event/#post-152697 — because it seemed they had the same issue. Error: “We were unable to import your Eventbrite event. Please verify…

    • 8
    • 8/26/14
    • Solved Closed
      Eventbrite import event

      Posted by: volunteeringnsw
      Most Recent by: Barry on 2014/08/26 at 8:12am

      When I attempt to import any of my events, it is not recognising my event id. For example: https://www.eventbrite.com.au/e/national-volunteer-week-2014-and-nsw-volunteer-of-the-year-awards-launch-tickets-11232943035 Adding the id: 11232943035 comes back with…

    • 7
    • 8/26/14
    • Solved Closed
      Strip formatting from imported Eventbrite event

      Posted by: momondays
      Most Recent by: Barry on 2014/08/20 at 6:47am

      We run a site with many users, who create events on Eventbrite (and then we import them). Many of the users are not good with HTML or formatting in general, and their events get imported with a ton of inline styling – spans, etc – as well as p tag…

    • 6
    • 8/20/14
    • Solved Closed
      The page isn't redirecting properly

      Posted by: synligmedia
      Most Recent by: Casey on 2014/08/14 at 8:06am

      Hi I am using Eventbrite tickets and suddenly I am not able to access http://chamber.no/events “The page isn’t redirecting properly! Firefox has detected that the server is redirecting the request for this address in a way that will never complete…

    • 4
    • 8/14/14
    • Solved Closed
      Recurring Event time problem

      Posted by: cfcpca
      Most Recent by: Brook on 2014/08/04 at 9:29pm

      I am having problems with recurring event times. The first occurrence is fine, but subsequent ones have 7 hours added to the time. It is consistent on any recurring event. I have deactivated all other plugins, and tried all the default WP themes, and still ha…

    • 3
    • 8/4/14
    • Solved Closed
      Eventbrite ticket price change is NOT reflected in WordPress

      Posted by: Bill
      Most Recent by: matthewdenton on 2014/08/04 at 12:27pm

      A new bug I’ve found is that if you have to change the price of a ticket in EB after it’s published in Tribe, no matter what you do, Tribe will only display the price as it was when it was originally imported over. The only way I’ve found to fix this i…

    • 4
    • 8/4/14
    • Solved Closed
      Cannot register existing event to eventbrite.com

      Posted by: Frank Norman
      Most Recent by: Barry on 2014/07/30 at 9:59am

      Hi, Im having trouble here trying to add tickets to and registering my existing events with eventbrite.com. It seems that everything works fine when creating a new event, however any updates to existing events are ignored by eventbrite. Is this related to EB&…

    • 6
    • 7/30/14
    • Solved Closed
      Time Error on recurring event on calendar

      Posted by: newburghrestoration
      Most Recent by: Barry on 2014/07/29 at 7:46am

      On my calendar I have the “Trivia Night at Newburgh Brewing Co.” for Wednesdays. It is a recurring event for every Wednesday. Out of nowhere the calendar changed the event time as an over night event, essentially making this a 2 day event because the time…

    • 5
    • 7/29/14
    • Solved Closed
      Eventbrite error: Invalid user_key

      Posted by: NMAMA
      Most Recent by: matthewdenton on 2014/07/25 at 2:14pm

      We are getting this error when trying to create an event: The following Eventbrite error has occurred: Invalid user_key We have quadruple checked the user key and updated all plugins etc…

    • 16
    • 7/25/14
    • Solved Closed
      iCal import has multiple events

      Posted by: ggcbmwcca
      Most Recent by: Barry on 2014/07/24 at 8:00am

      When clicking the ical import from my site, the user gets multiple events. For example, if you go to this event: http://ggcbmwcca.org/event/cars-coffee-south-bay-13/ and click the ical import button, i get 6 events in that one export. The same holds true for …

    • 3
    • 7/24/14