Help Desk

Selling Tickets From Another Eventbrite Account

  • Posts: 5 Topics: 5
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    We often sponsor events from organizations who host the event on their own Eventbrite account. I know we can import another users event using their event ID but can the tickets be displayed as well on the event page? We’ve tried to do this but are getting en error on the backend stating we don’t have permission to access the event and with the ticket option enabled the iframe is not appearing. Is this possible with another option?

    https://nashvillefilmmakers.com/event/how-to-finance-your-movie-without-asking-for-permission/

    Posts: 9241
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    Hi, Bobby. There’s a recently-discovered bug that was introduced in Eventbrite Tickets version 4.4.7 that causes none of the Eventbrite tickets to display. So, assuming you have permission to import an event from Eventbrite, the tickets would be showing right now anyway!

    I’ve reported it to our developers and expect a fix to be released sometime soon.

    If you’d like to fix it yourself right away, please add an exclamation point between || and in_array at Line 1153 of /wp-content/plugins/the-events-calendar-eventbrite-tickets/src/Tribe/API.php

    Of course, we always recommend restorable database and file backups before modifying anything on your site.

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    Posts: 17425 Topics: 14 Answers: 973
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    Thanks for your patience! We recently shipped an update that ought to resolve the reported issue: please do take the time to update to the latest version and if you still encounter difficulties, let us know!

    Posts: 4
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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