Eventbrite not authorizing on site – two factor authentication?

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Home › Forums › Ticket Products › Eventbrite Tickets › Eventbrite not authorizing on site – two factor authentication?

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  • July 31, 2017 at 11:19 am #1328427
    Charlotte Muylaert
    Participant

    I have installed Eventbrite Tickets on my site and I believe the two factor authentication I have enabled on the WordPress side is stopping from the site connecting with Eventbrite. I am following this guide: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    I have done everything up to #11. When I click on “Get Authorization”, I am redirected to my Eventbrite account just fine. I click on authorize and it redirects me back to WordPress, however I am at the login page – not the settings page like I was prior to authorizing Eventbrite. This makes me believe that the two factor authentication has disrupted the authorization.

    Is there any way around this? We use Duo Mobile: https://duo.com/docs/wordpress

    Please let me know
    Thanks

    August 2, 2017 at 3:35 pm #1329780
    Victor
    Member

    Hello Charlotte!

    Thanks for getting in touch with us! Let me help you with that.

    I’m not really familiar with how Duo works with your site, but I took a quick look at how it works and it seems that it could be the problem here.

    Is there a way you could try disabling the two factor authentication until you finish the connection with Eventbrite and then enabling it back again? If yes, could you try to do so and let me know if it works?

    When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way we can see if there is anything strange that might be involved too.

    Let us know about it.

    Thanks,
    Victor

     

    August 7, 2017 at 8:46 am #1331608
    Charlotte Muylaert
    Participant

    This reply is private.

    August 8, 2017 at 9:16 pm #1332591
    Victor
    Member

    This reply is private.

    August 10, 2017 at 4:02 pm #1333808
    Charlotte Muylaert
    Participant

    This reply is private.

    August 11, 2017 at 8:33 am #1334080
    Victor
    Member

    This reply is private.

    September 2, 2017 at 9:35 am #1344079
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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