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Eventbrite not authorizing on site – two factor authentication?

  • Posts: 6 Topics: 2
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    I have installed Eventbrite Tickets on my site and I believe the two factor authentication I have enabled on the WordPress side is stopping from the site connecting with Eventbrite. I am following this guide: https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    I have done everything up to #11. When I click on “Get Authorization”, I am redirected to my Eventbrite account just fine. I click on authorize and it redirects me back to WordPress, however I am at the login page – not the settings page like I was prior to authorizing Eventbrite. This makes me believe that the two factor authentication has disrupted the authorization.

    Is there any way around this? We use Duo Mobile: https://duo.com/docs/wordpress

    Please let me know
    Thanks

    Posts: 4401 Topics: 8
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    Hello Charlotte!

    Thanks for getting in touch with us! Let me help you with that.

    I’m not really familiar with how Duo works with your site, but I took a quick look at how it works and it seems that it could be the problem here.

    Is there a way you could try disabling the two factor authentication until you finish the connection with Eventbrite and then enabling it back again? If yes, could you try to do so and let me know if it works?

    When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way we can see if there is anything strange that might be involved too.

    Let us know about it.

    Thanks,
    Victor

     

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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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