Help Desk

Eventbrite and Registrations for the Events Calendar

  • Posts: 9 Topics: 3
    | Permalink

    This may be a dumb question, but we’ve just purchased the Eventbrite Ticket plugin and are having issues with the ticket showing up on our pages. We currently have both the Free Registrations for the Events Calendar and the Eventbrite Ticket plugin installed.

    Are these two incompatible? We would like to use Eventbrite for our ticketed events and the Registrations for the Events Calendar for our free registration events. We are currently unable to disable the Registrations for the Events Calendar to check for issues there because we have a multisite site and would need to turn off the plugin for all of our sites, which isn’t an option.

    Posts: 6128 Topics: 2
    | Permalink

    Hello Caylee,

    Thanks for getting in touch! Your question is absolutely valid! 🙂

    To be able to give you better support, could you please share your system information with me? Here’s a handy guide how you can do that:
    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    By the “Free Registrations for the Events Calendar” do you mean this plugin?
    https://wordpress.org/plugins/registrations-for-the-events-calendar/

    That plugin is not developed by us and thus we cannot provide support for it. I’m not quite sure about compatibility. We definitely try to make our plugins as compatible as possible but due to the number of plugins in the ecosystem we cannot guarantee full compatibility.

    I have created a test event with the two plugins active and it shows properly. So it should work.

    Have you gone through the setup articles you can find in our knowledgebase?

    An issue I have seen before is that if you don’t have a PayPal account set up in Eventbrite, where you will receive your money from the sales, then the event cannot be put live, so the tickets will not show up on your WordPress site.

    Check these please and let me know what you find out.

    Cheers,
    Andras

    Posts: 9 Topics: 3
    | Permalink
    This reply has been marked as private.
    Posts: 6128 Topics: 2
    | Permalink

    Hello Caylee,

    Thanks for your system information.

    Could you please answer the rest of the questions as well? I’ll copy them here for easier access.

    Have you gone through the setup articles you can find in our knowledgebase?

    An issue I have seen before is that if you don’t have a PayPal account set up in Eventbrite, where you will receive your money from the sales, then the event cannot be put live, so the tickets will not show up on your WordPress site.

    Check these please and let me know what you find out.

    Thanks and cheers,
    Andras

    Posts: 9 Topics: 3
    | Permalink

    Hi Andras,

    Apologies!

    We went through the setup process. Got the success message and everything. When we set up an event through the plugin and link it with Eventbrite, the event shows up within our Eventbrite but it doesn’t show the Eventbrite iFrame on our website. We have been able to set events to live and integrate them.

    Our main issue is the iFrame not working.

    Could it be the layout of our page?

    Posts: 6128 Topics: 2
    | Permalink

    It might have something to do with the theme you are using.

    Easiest to rule that out is to switch to a default theme like twentyseventeen and test with that.

    If that doesn’t bring any change, then the next step would be to go through our conflict testing guide to see if maybe another plugin has an influence on this.

    Once we know if there is a conflict we can work further.

    I’ll be waiting.

    Andras

    Posts: 6128 Topics: 2
    | Permalink

    Can you share a url with me to the event which has (should have) the eventbrite tickets?

    And possible a screenshot of how the event and EB tickets are set up in the backend of WP?

    Thanks!

    Posts: 9 Topics: 3
    | Permalink

    Here is the event link: http://www.basised.com/basis-test/event/sample-event-6/
    And it’s connected with this Eventbrite: https://www.eventbrite.com/e/school-tour-tickets-37708457010

    Unfortunately, we aren’t able to do the plugin troubleshooter because our site is multisite and all interconnected. This means that changing the theme on one site would change the themes on all sites. Additionally, our plugins are connected site wide and can’t be turned on and off on just one page.

    We’re in the process of creating a second test site that is an exact duplicate of our current site. We would like to bring the plugin over to the test site to troubleshoot, but now we’re concerned that we have already used the license key and may not be able to uninstall the plugin from the original site to reinstall on the test site.

    Posts: 6128 Topics: 2
    | Permalink

    Hi Caylee,

    It’s great that you are setting up a test site! It would be very difficult to progress without that at the moment.

    As for the license key issue, don’t worry. Based on our policy you can use the same license key on your live site and on one test site.

    These two articles provide you more information on this, plus on how you can move your license key over to the test site if needed:

    https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

    https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    Let me know when the test site is ready, and we will continue from there.

    Cheers,
    Andras

    Posts: 9 Topics: 3
    | Permalink

    Hi Andras,

    We have set up our test site and added in our event. The same issue again. The event is showing up in Eventbrite as a live event but the Eventbrite iFrame isn’t showing up.

    Here is our test site event link: http://10.3.2.220/basis-test/event/school-tour-2/
    And the Eventbrite that was created: https://www.eventbrite.com/e/school-tour-tickets-38052820009

    Posts: 9 Topics: 3
    | Permalink

    Hi Andras,

    So we went through these troubleshooting steps: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    We figured out that this is a theme issue, not a plugin conflict issue. We have our web guy going through this themer’s guide: https://theeventscalendar.com/knowledgebase/themers-guide/

    Is there anything else that he should be looking at?

    Posts: 6128 Topics: 2
    | Permalink

    The Themer’s Guide is the best start.

    I would look at template overrides in the wp-content/themes/{your-theme}/tribe-events folder, and in the functions.php file, if there is any code that would remove the Eventbrite tickets part, which is in an iFrame.

    There might be a filter with

    tribe_events_eventbrite_the_tickets

    removing it.

    Let me know what you find.

    Andras

    Posts: 7
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink

The topic ‘Eventbrite and Registrations for the Events Calendar’ is closed to new replies.