[Victor]

Hi Heather!

Unfortunately, that is not a feature we are planning to include at the moment. However, I did find a user voice idea about it > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13061778-set-default-venue

I suggest you add your vote to it so it gets a better chance of being added in a future feature release of our plugin.

I understand your frustration for having to customize the plugin to achieve what you are looking for. As a reference, let me point you to the following thread were Barry shared a snippet for a very similar request from a user that you can reuse > https://theeventscalendar.com/support/forums/topic/custom-function-on-event-import/#dl_post-1297186

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Kathy!

Thanks for coming back with the screenshots.

I’ve just tried replicating the same on my end and I’m not able to.

I can see you are using a previous version of Event Tickets and Event Tickets Plus. Could you please update to the latest versions of our plugins and see if any difference?

Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If no difference, then this could be a theme or plugin conflict. So, please go through the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Marilyn!

Thanks for coming back to us regarding this issue.

After some tests on my end, I could reproduce this on my local installation and I can confirm this is indeed a bug on our end.

The good news is that I could find the corresponding bug report and we are already working on it. I can’t commit to a date for a fix, but it seems very likely that it will be released in our next maintenance release of our plugins next week.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Jeroen!

Thanks for getting in touch with us! Let me help you with this topic.

That is mostly sure a theme conflict. Please try switching to a default theme, like twenty seventeen, and see if any difference.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Also, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Uwe!

Sorry to hear you are having that problem.

I could not reproduce the same issue in my own installation, so let me help you with the troubleshooting.

First, could you please make sure you are not making any template override of the single event template? If so, try disabling it and see if any changes.

If no change, then let’s make sure we are not dealing with a theme/plugin conflict by switching to a default theme and deactivating all other plugins except ours.

Let us know about that.

Thanks,
Victor

[Victor]

Hi Valerie!

Thanks for reaching out to us!

This is a pre-sales forum only. If you have an active license for our plugins, please log into your account so you are able to post your inquiry in our premium Help Desk > https://theeventscalendar.com/help-desk/ and we’ll be happy to help you out.

As a reference for the topic you are asking about, let me point you to the following article about making tickets for your events > https://theeventscalendar.com/knowledgebase/making-tickets/

I hope it helps! 🙂

Best,
Victor

[Victor]

Hi Greg!

Thanks for getting in touch with us.

The screenshot you shared corresponds to the attendees for the event. In this case, it seems that the order number #6230 has four tickets in it, thus showing an attendee record for each of the tickets. You can verify this by clicking the order number and navigating to the order page.

Could you please verify that and let us know about it?

Thanks,
Victor

[Victor]

Hi Inga!

Thanks for reaching out to us! I’d be happy to help you with this topic.

Having a link to register for an event in the list view is not a built-in functionality of The Events Calendar. However, if you are looking for an event registration functionality, then I’d recommend you check out our Event Tickets Plugin, which also adds a Buy Now button to the events listings > https://theeventscalendar.com/introducing-buy-now-buttons/

As for the screenshot you sent, I’m not really sure I understand where that link is coming from. Is that from your current site? That might be something coming from your theme or another plugin/customization. Could you please share a link with us so I can have a look at it?

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Let us know about that.

Thanks,
Victor

[Victor]

Hi There!

I’m sorry to know you are having a 500 error. Let me help you with the troubleshooting.

First, could you please let me know where are you getting that error? Is it when visiting a specific page in your site? If so, please share with us the URL for it.

Then, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? No

Could you please try switching to a default theme, like Twenty Seventeen, and see if any difference?

Let us know about it.

Thanks,
Victor

 

[Victor]

Hi Heather!

Thanks for getting in touch with us! Let me help you with that issue.

First, let me note that Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users.

As a result, some Facebook imports that previously worked are not currently possible. Further details can be found in the following article > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Regarding the city missing from the venue location upon import, you could customize your imports to always assign an existing venue with a city, but would require some custom coding.

We are fairly limited in how much support we can give for custom development, but we always like helping out and at least point users into the right direction as much possible.

So, if that is a convenient workaround for you, please let me know and I’ll try to come up with a snippet for you to try.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Rudi!

We appreciate you following up with this topic.

I totally understand your situation with this limitation.

Unfortunately, there is no workaround for the moment to import images from Facebook as this is a limit imposed by Facebook itself.

Do rest assured we are actively working towards finding a solution that works best for all users, but this also depends on further updates from Facebook.

We will keep this page up to date and also let you know in this thread about how things develop over time.

Thank you for your patience.

Best,
Victor

[Victor]

Hi Katy!

Thanks for following up with this.

Unfortunately, we don’t have a workaround for the problem as this was a change made by Facebook on their API:

Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users.

As a result, some Facebook imports that previously worked are not currently possible. Further details can be found in the following article > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ We will keep you updated as the situation develops.

We appreciate your patience.

Best,
Victor

[Victor]

Hi Manuel!

Thanks for following up with this.

Could you please share with us the Facebook URL from where you are not able to import the venue address?

I’ll run some test on my end and see what I can find.

Thanks,
Victor

[Victor]

Hi Raymond!

Thanks for opening another ticket for CSV issue.

Regarding the featured image one, I’ve just checked the report linked to your other thread and it’s still pending some investigation to be done from one of our devs, as it could relate to a limitation in the server/site from where the images are hosted.

Please refer to that other thread for further updates. We’ll notify you here about the Facebook API news.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for following up with this topic.

I have linked this thread to our report about this Facebook issue, so we’ll let you know here once there is a substantial update.

We’ll also keep this page up to date with the news.

Best,
Victor

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