Multiple orders for same order #

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  • This topic has 3 replies, 2 voices, and was last updated 6 years ago by Greg Perham.
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  • April 6, 2018 at 12:44 pm #1499106
    Greg Perham
    Participant

    There are only 2 actual orders, but the number of sales is marked as 5. 4 of them have the same Order #.

    April 9, 2018 at 12:03 pm #1500811
    Victor
    Keymaster

    Hi Greg!

    Thanks for getting in touch with us.

    The screenshot you shared corresponds to the attendees for the event. In this case, it seems that the order number #6230 has four tickets in it, thus showing an attendee record for each of the tickets. You can verify this by clicking the order number and navigating to the order page.

    Could you please verify that and let us know about it?

    Thanks,
    Victor

    April 9, 2018 at 12:22 pm #1500833
    Greg Perham
    Participant

    I understand. The view is labeled “Attendees” after all, rather than “Orders”. My knee-jerk reaction is to assume a bug because of the atrocious problems ETP has with EDD.

    April 10, 2018 at 7:29 am #1502886
    Victor
    Keymaster

    Glad to know it’s now working fine.

    Thanks for letting us know.

    I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

    Best,
    Victor

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