BD Error Plugin Server Limited

[CASA SOBRE LA ROCA]

The error that it throws is:
Error Lost connection to MySQL server during query of WordPress database for SELECT query SQL_CALC_FOUND_ROWS

For this reason my server is being blocked because of the plugin.

Thank you

[Victor]

Hi There!

I’m sorry to know you are having a 500 error. Let me help you with the troubleshooting.

First, could you please let me know where are you getting that error? Is it when visiting a specific page in your site? If so, please share with us the URL for it.

Then, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? No

Could you please try switching to a default theme, like Twenty Seventeen, and see if any difference?

Let us know about it.

Thanks,
Victor

 

[CASA SOBRE LA ROCA]

the error occurs when viewing the administrator or on the web the plugin.

casaroca.org/bogota/rocanews

There is a database error see previous image.

Tk

[Victor]

Hi!

Thanks for following up with this.

I’m not able to see the error you are getting in the frontend of that page. Are you only seeing it when navigating the backend of it?

The database error you are getting indicates a loss of connection to the database when performing the database query needed to show that page, but I don’t see any error that would indicate why it happened.

Were you able to enable WP_DEBUG and WP_DEBUG_LOG ? Please let us know if any additional errors are showing up in your debug.log file so we can try to locate the source of the problem.

Also, did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

Please let us know about it.

I can see your site is in Spanish, so if you feel more comfortable reaching out in Spanish, feel free to do so as it’s my native language too.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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