[Victor]

Hi Doris,

Thanks for following up with this.

It seems strange you are getting that error. I’ve just tried on my end and I’m able to get authorization for my application.

Could you please try setting up a new application from your Eventbrite account and see if any difference?

If no difference, then I’d suggest you get in touch with Eventbrite to see if they can give more information about the error you are getting.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Paul,

Glad to know you could work it out!

I can see you modified the default Buy Now button behavior to accomplish that, which is the same approach I was thinking as a workaround to write a snippet.

Since you marked this “Resolved” I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Best,
Victor

[Victor]

Hi James,

Thanks for following up with this and for letting us know about that.

We’ve already had some other users reporting similar issues with the attendees list and we are already investigating this on our end.

In the meantime, could you please try pasting the following snippet into your theme’s functions.php file and see if any difference?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
 
function custom_tickets_attendees_expire () {
  // number of seconds
  return 0;
}

Also, could you please let us know if your site is on WPEngine hosting? If so, could you please see if Object Cache is enabled and try flushing the cache? If no difference, then please try disabling object cache.

If the changes above don’t make any difference whatsoever, then please try downgrading Event Tickets to version 4.6.3.1. We have a guide to learn how you can do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Please let us know how that goes

Thanks,
Victor

[Victor]

Hi John!

Thanks so much for sharing the screencast.

We have some other users reporting the same with their tickets capacity and we have already logged a report to further investigate this issue.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

As for the next/previous events issue you showed, I will kindly ask you to open a separate topic so we can keep things separate and more organized.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Thanks,
Victor

[Victor]

Hi Mario!

I’m sorry for the confusion. Thanks for clarifying that.

You can totally change that behavior by changing the hook the attendees list is hooking into. You can see then snippets to do this in the following piece of code > https://github.com/moderntribe/event-tickets/blob/master/src/Tribe/RSVP.php#L1052-L1071

I hope that helps 🙂

Best,
Victor

[Victor]

Sure thing Mario! Thanks for confirming. I will add this thread to the customizations queue.

[Victor]

Hi Craig!

Thanks for testing that out and for coming back with your findings.

Could you please let me know if switching back to Event Tickets version 4.7.2 shows the attendees list?

If it doesn’t, please try pasting the following snippet into your theme’s functions.php file and see if any changes:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
    return 0;
}

Please let me know about it.

Thanks,
Victor

[Victor]

Hi There!

Thanks for reaching out to us.

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

/wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi Paul!

Thanks for getting in touch with us! Let me try to help you with that.

That is mainly because your site’s header is fixed (always showing on the top of your page) and is hiding the tickets behind it.

If you switch to a default theme (like 2017), then you would be able to see all the tickets.

Unfortunately, there is no built-in way to modify that behavior, but you could customize the Buy Now button link so that it does not scroll down the page.

We are fairly limited in how much support we can give for custom development questions like that. But we always like helping out, so if you think you’d like that approach, I can provide you a snippet to accomplish that.

Let me know about it.

Best,
Victor

[Victor]

Hi David!

Thanks for your interest in our plugins.

We do not have any specific integrations with Memberpress, but I know some of our users do use it on their sites in conjunction with our plugins. We do not do any real user management within our plugins.

Really, the only way to be sure that it will work the way you need it to is to test it out. If you are looking for an integration with Events Calendar PRO or any of our premium plugins, we do offer full refunds within 30 days of purchase.

The client wishes users to customise their own calendar to schedule workouts and also receive SMS reminders to work out

Unfortunately, these are not built-in functionalities of our plugins. Some sort of customization could probably be done on top of our plugins to achieve that.

Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Jason!

Thanks for reaching out to us! I’d be happy to help you with this topic.

That title is not being printed by our plugins. It is most likely being shown by your theme’s archive.php template file.

Try selecting a different template for your events and see if any difference. You can do this by navigating to your WP Admin > Events > Settings > Display tab > Events template

Let me know how that goes.

Thanks,
Victor

[Victor]

You are welcome Benedikt! Thanks for following up.

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Clive,

We have a phone number PayPal has provided us so you can reach out to them directly and ask for help:

1-844-720-4038

Please let us know if there is anything from our side we can do to help.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Juley!

Thanks for making those tests and for sending over the debug.log file.

I can see many errors showing up for code that is not from our plugins, which may indicate that the problem may reside somewhere else.

The next thing I would like to try here is creating a fresh test site — this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

In there activate The Events Calendar, Event Tickets, Event Tickets Plus and WooCommerce only Make sure you also switch to a default theme (like Twenty Seventeen).

After that, create a new test event with a ticket in it and make a test purchase to see if the email gets sent and if any errors show up.

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help while we work on this together!

Best,
Victor

 

 

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