Buy now button jumps too far down page

[Paul]

When clicking the Buy Now button, the page scrolls down too far, moving the tickets box out of the viewport. (Easier for you to see, than for me to explain!)

[Victor]

Hi Paul!

Thanks for getting in touch with us! Let me try to help you with that.

That is mainly because your site’s header is fixed (always showing on the top of your page) and is hiding the tickets behind it.

If you switch to a default theme (like 2017), then you would be able to see all the tickets.

Unfortunately, there is no built-in way to modify that behavior, but you could customize the Buy Now button link so that it does not scroll down the page.

We are fairly limited in how much support we can give for custom development questions like that. But we always like helping out, so if you think you’d like that approach, I can provide you a snippet to accomplish that.

Let me know about it.

Best,
Victor

[Paul]

Hi Victor, Thanks for the feedback. I was able to make some adjustments to my theme to mitigate the issue. However, if you already have a snippet that fixes the issue, I would be interested to see it. Just so that I can keep it on file in case there’s a next time. Thanks.

[Victor]

Hi Paul,

Glad to know you could work it out!

I can see you modified the default Buy Now button behavior to accomplish that, which is the same approach I was thinking as a workaround to write a snippet.

Since you marked this “Resolved” I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Best,
Victor

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