[Victor]

Hi Brandon!

Thanks for coming back.

Indeed, after 3 weeks of inactivity threads will automatically close. In such case you can always create a new topic referencing the previous one, just like you did here.

Feel free to post in this thread about the staging site and I’d be happy to continue helping with the troubleshooting.

Bear in mind, we can’t really accept login credentials as we state in our terms > https://theeventscalendar.com/terms/ but do let us know if you were able to reproduce the issue in your staging site under default conditions.

Also, when coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Additionally, were you able to reproduce the issue with a specific image? If so, please share one with us so we can run some tests with it.

Thanks,
Victor

[Victor]

Hi John!

First, we wanted to apologize for the long delay in getting back to this topic in regards to the issue reported here.

We’ve reached to the conclusion that the lack of decent garbage collection (for transients stored in the database) is a general shortcoming that is best addressed from the WordPress core side of things.

We know some other plugins face with the same issue. The good thing is there are several great tools out there, such as the WP Transients Manager, that can solve this problem.

As a result, we don’t wish to duplicate efforts by baking in our own transient garbage collector if solid general purpose tools (like WP Transients Manager) already exist to do the same job.

As always, if you decide to implement one of these tools, we suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Don’t hesitate to reach out to us for any follow up questions you may have.

Best,
Victor

[Victor]

Hi Adam!

First, we wanted to apologize for the long delay in getting back to this topic in regards to the issue reported here.

We’ve reached to the conclusion that the lack of decent garbage collection (for transients stored in the database) is a general shortcoming that is best addressed from the WordPress core side of things.

We know some other plugins face with the same issue. The good thing is there are several great tools out there, such as the WP Transients Manager, that can solve this problem.

As a result, we don’t wish to duplicate efforts by baking in our own transient garbage collector if solid general purpose tools (like WP Transients Manager) already exist to do the same job.

As always, if you decide to implement one of these tools, we suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Don’t hesitate to reach out to us for any follow up questions you may have.

Best,
Victor

[Victor]

Hi There!

First, we wanted to apologize for the long delay in getting back to this topic in regards to the issue reported here.

We’ve reached to the conclusion that the lack of decent garbage collection (for transients stored in the database) is a general shortcoming that is best addressed from the WordPress core side of things.

We know some other plugins face with the same issue. The good thing is there are several great tools out there, such as the WP Transients Manager, that can solve this problem.

As a result, we don’t wish to duplicate efforts by baking in our own transient garbage collector if solid general purpose tools (like WP Transients Manager) already exist to do the same job.

As always, if you decide to implement one of these tools, we suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Don’t hesitate to reach out to us for any follow up questions you may have.

Best,
Victor

[Victor]

Hi Jake!

First, we wanted to apologize for the long delay in getting back to this topic in regards to the issue reported here.

We’ve reached to the conclusion that the lack of decent garbage collection (for transients stored in the database) is a general shortcoming that is best addressed from the WordPress core side of things.

We know some other plugins face with the same issue. The good thing is there are several great tools out there, such as the WP Transients Manager, that can solve this problem.

As a result, we don’t wish to duplicate efforts by baking in our own transient garbage collector if solid general purpose tools (like WP Transients Manager) already exist to do the same job.

As always, if you decide to implement one of these tools, we suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Don’t hesitate to reach out to us for any follow up questions you may have.

Best,
Victor

[Victor]

Hi There!

First, we wanted to apologize for the long delay in getting back to this topic in regards to the issue reported here.

We just wanted to share with you an update for the issue reported here.

We’ve reached to the conclusion that the lack of decent garbage collection (for transients stored in the database) is a general shortcoming that is best addressed from the WordPress core side of things.

We know some other plugins face with the same issue. The good thing is there are several great tools out there, such as the WP Transients Manager, that can solve this problem.

As a result, we don’t wish to duplicate efforts by baking in our own transient garbage collector if solid general purpose tools (like WP Transients Manager) already exist to do the same job.

As always, if you decide to implement one of these tools, we suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Don’t hesitate to reach out to us for any follow up questions you may have.

Best,
Victor

[Victor]

Hi Ralf,

Thanks for following up to let us know about it.

I’m not exactly sure how the custom fields add-on works, but bear in mind that event organizers are not a custom field, but a linked post type instead.

As you marked this Resolved, I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi John!

Unfortunately, we can’t accept login credentials due to our terms > https://theeventscalendar.com/terms/

You should be able to export the theme options by navigating to your WP Admin > Theme Options and clicking the export button.

You will get a .txt file that you should send to us so we can import on our local installation.

I hope it helps. Let me know

Best,
Victor

[Victor]

Hi Ajay!

We apologize for the long delay in getting back to you in regards to this issue.

I just wanted to share with you that a new release of our plugins is out. It seems the issue described in this ticket was already fixed in one of our previous version of our plugins, but we failed to notify you about it.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

We encourage you to update your plugins to the latest versions and see if this works for your site.

As always, we suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Kam!

We apologize for the delay in getting back to you in regards to this issue.

I just wanted to share with you that a new release of our plugins is out. As of this version and using latest versions of EDD, we can no longer reproduce the issue described in this ticket.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

We encourage you to update your plugins to the latest versions and see if this works for your site.

As always, we suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Best,
Victor

[Victor]

Hi Julia!

Just wanted to share with you that a new release of our plugins is out. As of this version, and possibly earlier versions too, we can no longer reproduce the issue described in this ticket.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and let us know if this works for your site too.

We apologize for the delay in getting back to you about this.

Best,
Victor

[Victor]

Hi Marcus!

Just wanted to share with you that a new release of our plugins is out. As of this version, and possibly earlier versions too, we can no longer reproduce the issue described in this ticket.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Heather!

Just wanted to share with you that a new release of our plugins is out. As of this version, and possibly earlier versions too, we can no longer reproduce the issue described in this ticket.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and let us know if this works for your site too.

Best,
Victor

 

[Victor]

Hi Cacpro!

Just wanted to share with you that a new release of our plugins is out. As of this version, and possibly earlier versions too, we can no longer reproduce the issue described in this ticket.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Lee!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present. We think this was already fixed in a previous version of our plugins, with changes made in other parts of the code.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

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