[Victor]

Hey Robb!

Thanks for coming back and clearing that out! 🙂

Let me go one by one:

1. I said “Client” but I meant the site administrator. Is there a way that tickets are generated / emailed out automatically without any action taken by the store administrator?

Yes! There is a way to do that but depends on the WooCommerce settings, the checkout payment options and the Tickets settings too.

Does this relate to #1, in that in order for a ticket to be emailed out the order must manually be switched in WooCommerce to “Completed?”

Not exactly. If you have “Completed” checked for the option “When should tickets be emailed to customers?”, then it means “the tickets will be emailed out when the order status change to Complete”. The default behaviour for orders in WooCommerce is to always be set to “Processing”, BUT you can change that default behaviour by doing a customization that automatically change the status to Complete. Here are a few resources that you might want to check for this >

https://docs.woocommerce.com/document/automatically-complete-orders/

https://docs.woocommerce.com/document/woocommerce-order-status-control/

3. I ran a test order for a ticket but nothing was emailed out. Should some sort of ticket be emailed to the customer?

If your event settings are like you said before – “As soon as an order is created” for the first section, and “Completed” for the second. – then the email sent to the customer would be the “New order email” from WooCommerce, but only if that is enabled in the WooCommerce settings.

In the “Order” area of woocommerce I don’t see that this information has been collected so I presume it goes somewhere else. Can you tell me where I can find this “attendee information?”

Yes, you can find the Attendee list by going to wp-admin > Events and the hovering over an event and clicking on the Attendees link. In the attendees list you will find the attendee information under the Details column.

I found a great article about Managing Your Orders here > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

I hope that helps you with what you need to accomplish. Let me know how that goes.

Cheers!

Victor

[Victor]

This reply is private.

[Victor]

You are welcome Brian! I’m super happy to be of help. Thanks for coming bag and letting me know about it.

I’ll go ahead and close this thread, but feel free to open a new one if any other questions come up.

Good luck with your project!

Victor

[Victor]

Hi Bradden!

Thanks for reaching out to us! 🙂

Let me try and help you with your questions:

Ideally the client doesn’t have to login to process a ticket order (hands-off). Is this possible?

Yes! That is posible by going to Events > Settings and under Login requirements you will find the options to set this up. Remember to review your WordPress Membership option before.

In the Events > Settings > Tickets section, there are two areas, one titled “When should attendee records be generated?” and one titled “When should tickets be emailed to customers?”

Right! The “When should attendee records be generated?” setting enable you to select at which point should the attendee record be generated. While the “When should tickets be emailed to customers?” is to select in which status of the WooCommerce order should the event tickets be emailed to the customer.

I have “As soon as an order is created” for the first section, and “Completed” for the second.

“As soon as an order is created” will generate the records for the attendee as soon as an order is generated in WooCommerce for that event, regardless of the order status. And “Completed” for the second, means that when the order in WooCommerce changes to status “Complete” the ticket email will be sent to the customer.

There is a great article about the Event Tickets and Event Tickets Plus settings that will guide you through that process here > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ Also, here are some tips on configuring you ecommerce plugin > https://theeventscalendar.com/knowledgebase/ecommerce-settings/

I see you are using WooCommerce plugin, so I recommend you check its documentation here https://docs.woocommerce.com/documentation/plugins/woocommerce/

I hope that helps. Let me know if any other questions.

Best!

Victor

[Victor]

Hi Joelle!

Thanks for reaching back out to us! 🙂

I’m really sorry you are having this issue. I’m sure that can be very frustrating.

I couldn’t reproduce the issue myself, so it could be related to a theme or plugin conflict. Could you please go through the complete steps in this guide > <u>https://theeventscalendar.com/knowledgebase/testing-for-conflicts/</u&gt; and let me know what you can find in the process?

Also, could you check the link that the event is pointing to by right clicking the event title or the edit link and selecting “Copy link address”? Here is screenshot on how to do that > https://cloudup.com/cp4NX037ulD

Then send that link to me so I can check if it is ok?

Thanks!

Victor

[Victor]

Hi Nicole!

Thanks for reaching out to us and for using our plugins! 🙂

The Events Calendar 4.3 and above comes with an importing tool called Event Aggregator. Anyone can use Event Aggregator for free to import information from a CSV file. But if your purchase a license for Event Aggregator you can import from more sources (including Facebook and iCalendar) and you can set up automatic scheduled imports.

That means, you already had Event Aggregator along with The Events Calendar before installing Events Calendar PRO. The message you are getting is just to let you know about the Event Aggregator tool being present. You can dismiss that message anytime without further problems and you shouldn’t get it back.

I hope that helps. Let me know if any other questions and I’ll be happy to help.

Best!

Victor

[Victor]

Hey Cinnamon!

Thanks for coming back!

Somehow we are not able to fetch your system information for your site. You could copy and paste it in a private reply for us to see.

I’m sorry I forgot about that message in the error log. If your go to Events > Settings and scroll down to the bottom is the Debug Mode checkbox checked? If so, simply uncheck this and save the changes – that is just a system to help with troubleshooting.

I see you are already making changes to solve your performance issues. Please let me know if you have any other questions.

Best!

Victor

[Victor]

Hey Marcus!

Thanks for the follow up on this!

I have reached the team but as we couldn’t reproduce the issue, we can’t really go much deeper.

I did notice something strange in your recurrent events. When you hover over “Recurrent Event” it shows [day] in the text (see here https://cloudup.com/cHDII4rJBig), so could you please check for anything unusual when editing those events? Let me know what you find here. A screenshot of the recurrent event options will also be useful.

Also, I noticed the warning message is still showing. You could try adding the following line to your wp-config.php file that will hide those warning messages in the frontend >

define( 'WP_DEBUG_DISPLAY', false );

Those warning messages are useful when debugging a website, but it’s always better to not show them in a production site.

Thanks for your patience and cooperation with your issue. Let me know if any other question.

Best!

Victor

[Victor]

Hi Cinnamon!

Thanks for reaching out to us and for using our plugins! 🙂

I am really sorry you are having this issue. Performance issues are most of the times a hard thing to tackle because they depend on many aspects, so there isn’t really a definitive answer to the problem.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Are there any pages that are particularly slower than others? Please let me know.

Thanks!

Victor

[Victor]

Hi Jason!

Thanks for clearing that out. I can now see what you mean.

It seems to be a theme conflict. Have you tried switching to a default theme like twentyfifteen and see if it still happens?

If the above doesn’t work, could you please go through the complete steps in this guide > <u>https://theeventscalendar.com/knowledgebase/testing-for-conflicts/</u&gt; and let me know what you can find in the process?

Thanks!

Victor

[Victor]

Hi Jason!

Thanks for reaching out to us!

I can see the calendar showing the default month view at the link you provided: http://cimasg.com/events/ Did you manage to solve your issue? or is there still something wrong with it?

If you still have problems with it, could you send me some screenshots of the issue and explain how to see it?

Thanks!

Victor

[Victor]

You are welcome! I’m glad I could be of help

Seems that you have it under control, so I’ll go ahead and close this thread. But feel free open a new one if any other questions.

Good luck with your project!

Victor

[Victor]

Hi Kristy!

No, you won’t because you that information is in the database, but always recommend making a full backup before downgrading any plugins.

There is a great information about WordPress backups here > https://codex.wordpress.org/WordPress_Backups

I hope that helps.

Best!

Victor

[Victor]

Hey Blazej!

Having this as a reference > https://cloudup.com/ice_IOLjrIn

Ref 1 and 4: Search for these strings “View %s” and “Update %s” in the translation file for the Event Tickets plugin here yoursite/wp-content/plugins/event-tickets/lang/event-tickets-pl_PL.po

Ref 2 and 3: Search for these strings “Order #%1$s: %2$s reserved by %3$s (%4$s) on %5$s” and “Attendee %d” in the translation file for the Event Tickets Plus plugin here > yoursite/wp-content/plugins/event-tickets-plus/lang/event-tickets-plus-pl_PL.po

Let me know if that helps.

Cheers!

Victor

[Victor]

Hi Vanina!

Thanks for coming back and for clearing that out.

You can change that by going to wp-admin > Settings > General and under Time Format you will see the options you have to display the times.

There is an article that explains this further here > https://theeventscalendar.com/knowledgebase/setting-the-time-format/

I hope that helps and let me know if any other question.

Best!

Victor

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