[Victor]

Hey Marcus!

Thanks for reaching out to us! 🙂 Let me try and help you with that!

You might want to override the tickets.php template to insert that code. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called wootickets
• Drop your copied tickets.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, you want to paste the code you mentioned where you want the list of tickets to show. For example, if you want to list the tickets below the “Tickets” title, then you should paste below line 33, right after this line of code:

<h2 class="tribe-events-tickets-title"><?php esc_html_e( 'Tickets', 'event-tickets-plus' ) ?></h2>

Will this work for you? Please let me know. 🙂

Cheers!
Victor

[Victor]

Buenas tardes Pablo!

Gracias por comunicarte con nosotros! 🙂

Por el momento no tenemos ninguna oferta o promoción para la compra de esos plugins en conjunto.

Puedes encontrar algunos paquetes de plugins que presentan un descuento aquí > https://theeventscalendar.com/bundles/

Cualquier otra consulta no dudes en preguntar.

Saludos!
Victor

[Victor]

Hi Marcus!

I’m glad to hear that the warning messages are no longer there. We can dismiss that issue now.

Regarding the event search bar, it seems there could be something not working as expected.

Could you please try activating the “Disable the Event Search Bar” option and save the settings?Then change it back by unchecking that option and save the settings again. Does it change anything? If not, could you please share your latest sys info on more time in a private reply?

It seems the screenshot you attached didn’t go through, so when coming back, could you please try that again by uploding the image?

Thanks,
Victor

[Victor]

Hi James!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having this issue. This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
Victor

[Victor]

Hi Stefan!

Thanks for reaching out to us and for using our plugins! 🙂

Let me try and help you with that.

Creating a WooCommerce ticket and assign it a product category is, unfortunately, not something you can achieve out of the box with our plugins. So, you would have to implement custom code to make this happen.

I found a related thread that could be useful to achieve this > https://theeventscalendar.com/support/forums/topic/add-event-category-to-product-category/

To make things a little bit easier manually adding categories to the products, remember you can always make use of the quick edit functionality to edit the producto info.

I hope this helps. Let me know if any other questions.

Best!
Victor

[Victor]

Hi Evelyn!

Thanks for reaching out to us! 🙂

Changing a Woocommerce ticket to a RSVP ticket is not something we support at the moment. So, like you said, a workaround for this would be to create a new RSVP ticket in addition to the WooCommerce one. You don’t need to create a new event for this, as you can add multiple tickets per event

I hope that helps. Let me know if any other questions and I’ll be happy to help.

Best!
Victor

[Victor]

Hi Luke!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having this issue.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I see you posted in the Pre-sales forum. I will move this thread to the Events Calendar Pro forum because I think it will be a better fit and useful for others that might have the same issue.

Thanks!
Victor

[Victor]

 

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know.

I’ll go ahead and close this thread but definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers!
Victor

[Victor]

Hi Szymon!

You are right, the CSS approach to this won’t work for paid tickets. But, I don’t think the JavaScript snippet of code you are using will work either.

I do want to note that we are fairly limited in how much we can support custom development questions like this. That said, let me try to help you with this.

I would suggest overriding the tickets.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at/wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called wootickets
• Drop your copied tickets.php file in that last folder

Now that the template is in your theme, you should modify line 90 and change the code to look like this >

'input_value' => 1,

After this, you won’t need a css snippet to make the attendees information show.

Cheers!
Victor

[Victor]

Hi James!

Thanks for getting in touch with us!

I’m really sorry you are having that issue.

Could you please copy and paste the following code into your wp-config.php file located in the root of the WordPress installation?

define( 'WP_MEMORY_LIMIT', '256M' );

You should paste it in a new line below this line of code:

$table_prefix = 'wp_';

Let me know if it works for you.

Thanks!
Victor

[Victor]

Hi Danna!

Thanks for getting in touch!

I’m really sorry about your issue. It sure seems strange that is happening.

Was it always showing a 404 page or did it start after you changed something in the site? Let me know.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

 

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Thanks!
Victor

[Victor]

Hi Jason!

Thanks for getting in touch and for using our plugins! 🙂

I’m sorry you are having those issues.

I used to be able to see the stock of tickets left on the front end, and now I can’t

When did you stop seeing the stock in the frontend? Did you make any changes that may relate to this?

About the (kind of) above: Someone bought two tickets with two attendees, but it only shows 1 ticket sold. Is this normal behavior?

No, I don’t think that’s normal behaviour. Where is it showing only 1 ticket sold? in the attendee list? Could you please send a screenshot of it? Also, is it always the case or was it just one case in which that happened?

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

I am using “X” theme from themeco. Is this one of the themes that has trouble with your layouts?

We don’t currently have any reports for incompatibility issues with X theme, but with so many themes and plugins out there sometimes “conflicts” occur. You could ask to the theme authors if they explicitly state being compatible with our plugins.

I hope this helps and let me know if you have other questions.

Thanks!
Victor

[Victor]

Hi Pertti!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having this issue. That seems to be a theme of plugin conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
Victor

[Victor]

Hi Ben!

Thanks for coming back!

It seems a strange issue. Is it happening for all events or just for some of them?

Did it started all of a sudden after a certain point in time or was it always like this?

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
Victor

[Victor]

Hi Gisela and Kannan!

Thank you for going through all the steps and letting us know about the results.

After all this optimization and tests you’ve done so far, we still come the conclusion that nothing about your site should be taking that long to load. So a better host would be the next step to make. We recommend you find something running PHP 7.x on a server with a few more resources than the current one.

FlyWheel, WP-Engine, Pantheon, A2 Web hosting were the ones suggested by the team. We cannot guarantee any but I’m sure you will see instant speed ups with WP-Engine. Probably 3 seconds or less on the heaviest of pages.

I really hope you can get your site up and running much faster with this change.

Please let us know if you have other questions about it.

Best!
Victor

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