Loading wheel just keeps spinning when i hit next month

[Luke]

Hi, I just installed Pro and the load wheel just spins when I hit “may” to go to next month. Same issue on android phone as with desktop. Chrome on android and firefox on desktop.

How can I fix this?

[Victor]

Hi Luke!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having this issue.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I see you posted in the Pre-sales forum. I will move this thread to the Events Calendar Pro forum because I think it will be a better fit and useful for others that might have the same issue.

Thanks!
Victor

[Annie Christensen]

This reply is private.

[Victor]

Hi Donna!

I’m really sorry you are experiencing this issue as Luke here.

Thanks for stopping by and letting us know about it.

I will kindly ask you to create a new topic for this (you can reference this one as well) just to keep things more organized and give each of you the proper attention. Also, these issue might have different origins so treating them separately would be better.

You mentioned that deactivating the Stream plugin solved your issue. So, when coming back, could you please tell us if you went through the Testing for Conflicts guide ? If so, did you notice any difference when switching to a default theme and keeping the Stream plugin activated? Let us know.

Hey Luke! Did you manage to test for conflicts? Let me know if you need further assistance.

Best regards to both of you!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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