Ticket Stock Not Showing On Event Page (Front End)

[Jason]

I used to be able to see the stock of tickets left on the front end, and now I can’t. (Both logged in and out) I’ve looked everywhere and can’t seem to find the option to enable it. It does allow me to set stock in the backend, and it does (kind of) tell me how many have been purchased.

The ticket has been added in WooCommerce, and it is set to “Virtual”. It doesn’t give me a stock option when I go to inventory in the product editing page.

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About the (kind of) above: Someone bought two tickets with two attendees, but it only shows 1 ticket sold. Is this normal behavior?

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Lastly, I am using “X” theme from themeco. Is this one of the themes that has trouble with your layouts? I have noticed a ton of extra spacing and a simple “Yes, there is an issue with that theme” will suffice.

[Victor]

Hi Jason!

Thanks for getting in touch and for using our plugins! 🙂

I’m sorry you are having those issues.

I used to be able to see the stock of tickets left on the front end, and now I can’t

When did you stop seeing the stock in the frontend? Did you make any changes that may relate to this?

About the (kind of) above: Someone bought two tickets with two attendees, but it only shows 1 ticket sold. Is this normal behavior?

No, I don’t think that’s normal behaviour. Where is it showing only 1 ticket sold? in the attendee list? Could you please send a screenshot of it? Also, is it always the case or was it just one case in which that happened?

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

I am using “X” theme from themeco. Is this one of the themes that has trouble with your layouts?

We don’t currently have any reports for incompatibility issues with X theme, but with so many themes and plugins out there sometimes “conflicts” occur. You could ask to the theme authors if they explicitly state being compatible with our plugins.

I hope this helps and let me know if you have other questions.

Thanks!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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