[Victor]

Hi Cath!

Thanks for following up on this! 🙂

Is this report something you want the site administrator to get or do you want the submitters themselves to be able to see in their account? Let me know about it.

I had a look at the template structure of the community events and community events tickets plugins to see if I could find a good approach for this, but it might be trickier than I thought.

So in the meantime, I will reach the team to have a second opinion on how any of those options would be posible.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Wim!

Thanks for confirming that!

I will link this thread to the report so the team will let you know when there are updates on this.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Wim!

Thanks for reaching out!

I’m sorry you are experiencing this issue as well. We are already investigating on it.

Just to make sure we are dealing with the same issue, could you please confirm that you can perform a manual import for those scheduled imports?

Thanks,
Victor

[Victor]

Hi Eric!

Thanks for reaching out!

I’m sorry you are experiencing this issue as well.

Just to make sure we are dealing with the same issue, could you please confirm that you can perform a manual import for those scheduled imports?

Thanks,
Victor

 

[Victor]

Hi Corry!

We are currently investigating on an issue with scheduled imports.

I will link this thread to the report and we’ll let you know as soon as we have an update.

In the meantime, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a file on your server at /wp-content/debug.log Please share any debug messages you see?

You might need to leave it enabled for a day or more depending on when your imports are scheduled.

I apologise for the inconvenience and we’d appreciate your patience.

Thanks,
Victor

[Victor]

Hi there!

Thanks for reaching out to us!

I’m really sorry you are experiencing that issue 🙁 Let me help you troubleshoot that.

That seems to be a corrupted file, so could you please try deactivating and deleting The Events Calendar plugin and then downloading the latest from your account here > https://theeventscalendar.com/my-account/downloads/

Then upload and reactivate and see if that solves the issue.

Let us know about it.

Thanks,
Victor

[Victor]

Hi John!

Thanks for reaching out to us!

I’m sorry you are also experiencing this issue. I will add this thread to the bug ticket so we can let you know about the updates.

In my situation is also seems to come from the ‘Once’ selection and our Date picker setting has been set to the default 2017-1-15 since install.

Thanks for telling us this. I’ve been able to relate two bug reports to that, which might help the dev team when working on it.

It has been scheduled to be fixed in one of our next maintenance releases and is marked as high priority. While I don’t have an exact date for this, rest assured it will be taken into account as we do take all our issues seriously.

I apologise once again for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Sam!

Thanks for reaching out to us and for letting us know about that. 🙂

I could not reproduce the php notice but it may be for specific system settings. Could you please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will provide us with the info to test on our side.

In the meantime, I will reach the dev team to have a look at this and then let you know about it.

Thanks,
Victor

[Victor]

Hi John!

Thanks for checking that and for the screenshot.

I’m sorry to hear about the tickets not being sent. Let me help you troubleshoot that.

If you have not already done so, check out the When should tickets be emailed to customers? setting under Events > Settings > Tickets.

This establishes when the ticket is sent (in some cases, only when the order status is set to “complete”).

I know the order emails are being sent, but another common solution is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

I hope that helps. Let me know about it.

Best,
Victor

 

[Victor]

Hi John!

Thanks for being sympathetic with me 🙂

So, back to the issue, I made a few tests on my own local installation and haven’t noticed a difference in load times between different users.

In addition to the filters, do you notice any slow down in any other particular admin page? How about when ordering the event list by event cost without applying any filters?

As a first step, I will kindly ask you to install Query Monitor and send us the results you get when on the slow page.

Then, I would suggest you go through the testing for conflicts guide and see if you find any difference while deactivating a certain plugin. And even try switching to a default theme like twentyseventeen. I can see the site currently has about 680 events. While it’s not a huge number of events, I can see there are a lot of plugins installed that may be increasing the load time.

I know the site is live now, so I would suggest you setup up a dev / staging site to make all this tests. If that is not an option, I’d suggest you make a full site backup before testing.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for coming back an trying that out! 🙂

Yes, you are right. It does not add the “required *” text to the field, nor the field error message.

The article about the required fields is only suggested as a starting place. Just to set expectations right, we are fairly limited in how much support we can give for customizations like this.

That said, we really like helping out and at least point you in the right direction, so let me do that.

Here’s the complete code snippet I’ve put up to also add the “required” text to the cost field. Still this does not shows the validation error message for the field, but at least users will know it’s required.

https://gist.github.com/vicskf/f4dc5cf320106ce0b59a3a5f7f547f3f

Let me know if other questions.

Cheers!
Victor

[Victor]

Hi Guy!

That sounds excellent! I’m really glad to be of help here! 🙂

It seems to be you are all set with this, so I’ll go ahead and close this thread, but feel free to open a new one in case anything comes up and we’d be happy to help!

Good luck with the project!
Victor

[Victor]

Hi John!

Just realised that I was totally wrong and that’s actually one of our own plugins. Advanced Post Manager. I’m really sorry for the confusion. Just forget about my last replies.

Let’s go to the issue then.

Could you please let me know if those users that are experiencing the slow responses are also Administrators? or do they have other roles as “author” or “editor”.

In the meantime, I will make some tests on my end and see if there’s anything I can find.

I once again apologise for the confusion and the inconvenience about this.

Let us know if any other questions.

Thanks,
Victor

[Victor]

Hi Guy!

After reproducing the issue, I updated to the most recent versions of our plugins and could not reproduce, so this was already fixed in one the releases after 4.3.3.

Sure! You can get a personal license for your client so he gets the latest updates and support for them.

I’d assume you could solve the issue by setting a start time for the event instead of making them all day, but don’t hesitate to ask any other questions and we’d be happy to help.

Best!
Victor

[Author]

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